Raiseaticket
Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purch
Raiseaticket: Cloud-based IT Service Desk and Asset Management Software
Track IT assets, manage service requests, organize knowledge base articles, and automate IT processes with Raiseaticket, a cloud-based solution for IT service desk and asset management.
What is Raiseaticket?
Raiseaticket is a comprehensive IT service desk and asset management solution designed to help IT teams manage services, assets, and requests more efficiently. Here are some key capabilities of Raiseaticket:
- Ticket Management - Raiseaticket provides an easy way for end users to submit service tickets via email, portal, chat, or phone. Tickets can be categorized, prioritized, assigned, and tracked through resolution.
- Asset Management - Detailed information on hardware and software assets can be tracked including assignment to users, location, warranty status, and more. Asset lifecycles can be monitored and managed.
- Knowledge Base - An online knowledge base allows you to easily create, organize, and share troubleshooting guides, how-tos, FAQs, and other documentation to aid end users.
- Purchase Management - Streamline approvals and procurement processes for hardware, software, and services. Manage vendors, contracts, leases, licenses and more.
- Reporting and Analytics - Raiseaticket provides real-time dashboards and custom reports to help managers identify trends, measure IT performance, and make data-driven decisions.
With robust customization flexible APIs and integrations, Raiseaticket is suitable for IT teams of all sizes looking to deliver excellent service to their organizations.
Raiseaticket Features
Features
- Ticket management
- Asset tracking
- Knowledge base
- Purchase management
- Reporting
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Easy to use interface
Automates IT processes
Centralized asset tracking
Customizable service catalog
Mobile access
Cons
Can be pricey for small businesses
Limited custom reporting
Third-party integrations cost extra
Steep learning curve initially
Official Links
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