UVdesk vs Raiseaticket

Struggling to choose between UVdesk and Raiseaticket? Both products offer unique advantages, making it a tough decision.

UVdesk is a Business & Commerce solution with tags like helpdesk, ticketing, knowledge-base, customer-support.

It boasts features such as Ticketing system, Knowledge base, SLA policies, Role-based access control, Multi-channel integration, Custom fields, Canned responses, Ticket workflows, Ticket automation, Reporting and analytics and pros including Open source, Easy to use interface, Good knowledge base features, Multiple language support, Good email integration, Active development community.

On the other hand, Raiseaticket is a Business & Commerce product tagged with ticketing, itsm, service-desk, asset-management, knowledge-base.

Its standout features include Ticket management, Asset tracking, Knowledge base, Purchase management, Reporting, and it shines with pros like Easy to use interface, Automates IT processes, Centralized asset tracking, Customizable service catalog, Mobile access.

Feature	UVdesk	Raiseaticket
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UVdesk

Description: UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.

Raiseaticket

Description: Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purchase management, and reporting.

Key Features Comparison

UVdesk Features

• Ticketing system
• Knowledge base
• SLA policies
• Role-based access control
• Multi-channel integration
• Custom fields
• Canned responses
• Ticket workflows
• Ticket automation
• Reporting and analytics

Raiseaticket Features

• Ticket management
• Asset tracking
• Knowledge base
• Purchase management
• Reporting

Pros & Cons Analysis

UVdesk

Pros

• Open source
• Easy to use interface
• Good knowledge base features
• Multiple language support
• Good email integration
• Active development community

Cons

• Limited native integrations
• Can be slow with large databases
• No native chat support

Raiseaticket

Pros

• Easy to use interface
• Automates IT processes
• Centralized asset tracking
• Customizable service catalog
• Mobile access

Cons

• Can be pricey for small businesses
• Limited custom reporting
• Third-party integrations cost extra
• Steep learning curve initially

Pricing Comparison

UVdesk

• Open Source
• Freemium
• Subscription-Based

Raiseaticket

• Subscription-Based
• Pay-As-You-Go