UVdesk vs Raiseaticket

Struggling to choose between UVdesk and Raiseaticket? Both products offer unique advantages, making it a tough decision.

UVdesk is a Business & Commerce solution with tags like helpdesk, ticketing, knowledge-base, customer-support.

It boasts features such as Ticketing system, Knowledge base, SLA policies, Role-based access control, Multi-channel integration, Custom fields, Canned responses, Ticket workflows, Ticket automation, Reporting and analytics and pros including Open source, Easy to use interface, Good knowledge base features, Multiple language support, Good email integration, Active development community.

On the other hand, Raiseaticket is a Business & Commerce product tagged with ticketing, itsm, service-desk, asset-management, knowledge-base.

Its standout features include Ticket management, Asset tracking, Knowledge base, Purchase management, Reporting, and it shines with pros like Easy to use interface, Automates IT processes, Centralized asset tracking, Customizable service catalog, Mobile access.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UVdesk

UVdesk

UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.

Categories:
Business & Commerce Customer Support
helpdesk ticketing knowledge-base customer-support

UVdesk Features

  1. Ticketing system
  2. Knowledge base
  3. SLA policies
  4. Role-based access control
  5. Multi-channel integration
  6. Custom fields
  7. Canned responses
  8. Ticket workflows
  9. Ticket automation
  10. Reporting and analytics

Pricing

  • Open Source
  • Freemium
  • Subscription-Based

Pros

Open source

Easy to use interface

Good knowledge base features

Multiple language support

Good email integration

Active development community

Cons

Limited native integrations

Can be slow with large databases

No native chat support

Raiseaticket

Raiseaticket

Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purchase management, and reporting.

Categories:
Business & Commerce It Service Management
ticketing itsm service-desk asset-management knowledge-base

Raiseaticket Features

  1. Ticket management
  2. Asset tracking
  3. Knowledge base
  4. Purchase management
  5. Reporting

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to use interface

Automates IT processes

Centralized asset tracking

Customizable service catalog

Mobile access

Cons

Can be pricey for small businesses

Limited custom reporting

Third-party integrations cost extra

Steep learning curve initially