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UVdesk

UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.
UVdesk alternatives ➤

What is UVdesk?

UVdesk is an open source helpdesk and customer support software designed for small and medium businesses. It features a modern and intuitive user interface where agents and customers can manage support tickets and knowledge base articles.

Key features of UVdesk include:

  • Multi-channel support - Integrates various communication channels like Email, Live Chat, Social Media, and more.
  • Ticket Management - Robust ticket lifecycle system including assignment rules, escalations, SLA policies, tagging and filters.
  • Knowledge Base - Build an extensive self-serve knowledge base with contextual help articles and documentation.
  • Community Portal - Provides a customer support forum for peer-to-peer help.
  • Built-in CRM - Track all customer interactions via shared mailbox and contact profiles.
  • Role-based access control - Segment access for agents, admins, customers and guests.
  • Custom Workflows - Build automated process flows for ticket handling.
  • RESTful API - Integrate with third-party applications.
  • Mobile App - Manage tickets on-the-go.

With its code open for customization, UVdesk serves as a feature-rich service desk software for companies of all sizes looking for increased productivity and efficiency.

Official Links

Official Website
www.uvdesk.com

The Best UVdesk Alternatives

Top Apps like UVdesk

osTicket, Zendesk, Freshdesk, ProProfs Help Desk, Raiseaticket, FreeScout, Engati, OpenSupports, Trengo, SupportBee are some alternatives to UVdesk.
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OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Raiseaticket

Raiseaticket is a comprehensive IT service desk and asset management solution designed to help IT teams manage services, assets, and requests more efficiently. Here are some key capabilities of Raiseaticket:Ticket Management - Raiseaticket provides an easy way for end users to submit service tickets via email, portal, chat, or...

FreeScout

FreeScout is an open-source help desk and shared inbox platform designed to help teams provide efficient customer support. It consolidates multiple inboxes and communication channels like email, live chat, Twitter and Facebook into a single easy-to-use interface.With FreeScout, support agents can collaborate on customer inquiries in real-time. Tickets are...

Engati

Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to...

OpenSupports

OpenSupports is an open-source help desk and customer support ticketing system. It provides a suite of features to help companies manage customer inquiries, support requests, and internal IT help desk tickets.With OpenSupports, companies can create help desk tickets via email, web forms, or manually within the system. Tickets can...

Trengo

Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other...

SupportBee

SupportBee is a cloud-based help desk and shared inbox platform designed for small and medium-sized businesses. Its key features include:Ticketing system to manage customer support requestsShared team inboxes to collaborate on incoming emailsLive chat widget to interact with website visitorsAutomation tools like macros and canned responses to streamline workflowsCustom...