UVdesk
UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-
helpdesk
ticketing
knowledge-base
customer-support
UVdesk: Open-Source Helpdesk Software
Manage customer queries and support tickets with UVdesk's ticketing system and knowledge base tools, featuring workflows, SLA policies, role-based access control, and multi-channel integration.
What is UVdesk?
UVdesk is an open source helpdesk and customer support software designed for small and medium businesses. It features a modern and intuitive user interface where agents and customers can manage support tickets and knowledge base articles.
Key features of UVdesk include:
- Multi-channel support - Integrates various communication channels like Email, Live Chat, Social Media, and more.
- Ticket Management - Robust ticket lifecycle system including assignment rules, escalations, SLA policies, tagging and filters.
- Knowledge Base - Build an extensive self-serve knowledge base with contextual help articles and documentation.
- Community Portal - Provides a customer support forum for peer-to-peer help.
- Built-in CRM - Track all customer interactions via shared mailbox and contact profiles.
- Role-based access control - Segment access for agents, admins, customers and guests.
- Custom Workflows - Build automated process flows for ticket handling.
- RESTful API - Integrate with third-party applications.
- Mobile App - Manage tickets on-the-go.
With its code open for customization, UVdesk serves as a feature-rich service desk software for companies of all sizes looking for increased productivity and efficiency.
UVdesk Features
Features
- Ticketing system
- Knowledge base
- SLA policies
- Role-based access control
- Multi-channel integration
- Custom fields
- Canned responses
- Ticket workflows
- Ticket automation
- Reporting and analytics
Pricing
- Open Source
- Freemium
- Subscription-Based
Pros
Open source
Easy to use interface
Good knowledge base features
Multiple language support
Good email integration
Active development community
Cons
Limited native integrations
Can be slow with large databases
No native chat support
Official Links
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