FreeScout vs UVdesk
Struggling to choose between FreeScout and UVdesk? Both products offer unique advantages, making it a tough decision.
FreeScout is a Business & Commerce solution with tags like help-desk, shared-inbox, ticket-management, knowledge-base, forums, automation.
It boasts features such as Shared inbox, Ticket management, Knowledge base, Community forums, Live chat, Email ticketing, Twitter integration, Facebook Messenger integration, Powerful automation workflows and pros including Open source and free, Easy to set up and use, Good feature set for a free tool, Integrates multiple channels, Active community support.
On the other hand, UVdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-support.
Its standout features include Ticketing system, Knowledge base, SLA policies, Role-based access control, Multi-channel integration, Custom fields, Canned responses, Ticket workflows, Ticket automation, Reporting and analytics, and it shines with pros like Open source, Easy to use interface, Good knowledge base features, Multiple language support, Good email integration, Active development community.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
FreeScout
FreeScout is an open-source help desk and shared inbox software. It allows managing customer inquiries via email, live chat, Twitter and Facebook Messenger all in one place. Key features include ticket management, knowledge base, community forums and powerful automation workflows.
Categories:
FreeScout Features
- Shared inbox
- Ticket management
- Knowledge base
- Community forums
- Live chat
- Email ticketing
- Twitter integration
- Facebook Messenger integration
- Powerful automation workflows
Pricing
- Open Source
- Free
Pros
Cons
UVdesk
UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.
Categories:
UVdesk Features
- Ticketing system
- Knowledge base
- SLA policies
- Role-based access control
- Multi-channel integration
- Custom fields
- Canned responses
- Ticket workflows
- Ticket automation
- Reporting and analytics
Pricing
- Open Source
- Freemium
- Subscription-Based