FreeScout

FreeScout is an open-source help desk and shared inbox software. It allows managing customer inquiries via email, live chat, Twitter and Facebook Messenger all in one place. Key features include ticket management, knowledge base, community forums and powerful automation workflows.

FreeScout alternatives ➤

What is FreeScout?

FreeScout is an open-source help desk and shared inbox platform designed to help teams provide efficient customer support. It consolidates multiple inboxes and communication channels like email, live chat, Twitter and Facebook into a single easy-to-use interface.

With FreeScout, support agents can collaborate on customer inquiries in real-time. Tickets are automatically routed based on type, department or custom rules. The software also comes with a knowledge base to document solutions to common issues, reducing repetitive tasks.

Other major features of FreeScout include:

Community forums to crowdsource answers from users
Customizable email and ticket workflows
SLA and escalation management
Canned responses to send quick answers
Advanced reporting and analytics
Native integrations with SMTP, IMAP, POP3, Twitter and Facebook
REST API and Zapier integration

As an open-source alternative to premium help desk tools, FreeScout provides an extensive set of features for efficient customer service. The automated ticket handling and powerful customization capabilities allow optimizing support workflows for scale.

Official Links

Official Website
freescout.net

The Best FreeScout Alternatives

Top Apps like FreeScout

osTicket, Zendesk, Freshdesk, Zammad, ProProfs Help Desk, Raiseaticket, UVdesk, Help Scout, Awesome Support, Track-It! Help Desk Software, Engati, Kayako, Beingo, Best Support System, Full Help, Helpninja, HelpSpace are some alternatives to FreeScout.

Sugggest an alternative ❐

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

Zammad

Zammad is an open-source, web-based helpdesk and customer support system. It is designed to be an affordable alternative to commercial systems such as Zendesk or Freshdesk, providing similar functionality for a fraction of the cost.Some of the key features of Zammad include:Ticket management - Customers can submit support...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Raiseaticket

Raiseaticket is a comprehensive IT service desk and asset management solution designed to help IT teams manage services, assets, and requests more efficiently. Here are some key capabilities of Raiseaticket:Ticket Management - Raiseaticket provides an easy way for end users to submit service tickets via email, portal, chat, or...

UVdesk

UVdesk is an open source helpdesk and customer support software designed for small and medium businesses. It features a modern and intuitive user interface where agents and customers can manage support tickets and knowledge base articles.Key features of UVdesk include:Multi-channel support - Integrates various communication channels like Email...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

Awesome Support

Awesome Support is a feature-rich WordPress help desk and customer support plugin that helps businesses provide better customer service. It lets you set up a complete ticketing system on your WordPress site where customers can open support tickets for issues they face with your product or service.Some key features...

Track-It! Help Desk Software

Track-It! Help Desk Software is an affordable, easy-to-use solution designed specifically for internal IT teams. It brings together help desk ticketing, asset management, change and release management, purchase order tracking, and reporting into a single intuitive platform.Key features of Track-It! include:Ticketing system to track, prioritize, and resolve end...

Engati

Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to...

Kayako

Kayako is a popular customer service software designed for small, medium and large businesses. It provides a unified platform to manage all customer support interactions across multiple channels including email, live chat, calls, social media, self-service portals, community forums and more.Some of the key capabilities and benefits of Kayako...

Beingo

Beingo is an online presentation software that can be used as an alternative to Microsoft PowerPoint. It has an easy-to-use drag and drop interface that allows anyone to create professional-looking presentations, regardless of design experience.Some key features of Beingo include:Professionally designed templates - Choose from a wide variety...

Best Support System

Best Support System is a comprehensive customer service software designed to help companies deliver amazing support experiences. It brings all the key support channels and tools together in one place.With Best Support System you can:Manage support requests from multiple channels like email, live chat, social media and more...

Full Help

Full Help is a leading help authoring and content management platform used by many software companies and enterprises to create and manage help content. It streamlines the process of creating, organizing, translating, and publishing help content across various formats and channels.Key features of Full Help include:Intuitive WYSIWYG editor...

Helpninja

Helpninja is a cloud-based customer service software designed for small and medium-sized businesses. It allows companies to manage customer conversations and requests from multiple channels in one unified inbox.Key features of Helpninja include:Shared team inboxes - Assign tickets to the right agents and collaborate on responsesHelp desk -...

HelpSpace

HelpSpace is a customer service and help desk software designed to help companies deliver exceptional customer support across channels. It provides a single unified inbox to manage all customer queries from phone, email, chat, social media and more in one place.Key features of HelpSpace include:Unified inbox to manage...