FreeScout
FreeScout is an open-source help desk and shared inbox software. It allows managing customer inquiries via email, live chat, Twitter and Facebook Messenger all in one place. Key features include ticket management, knowledge base, community forums and powerful automation workflows
help-desk
shared-inbox
ticket-management
knowledge-base
forums
automation
FreeScout: Open-Source Help Desk Software
Manage customer inquiries via email, live chat, Twitter and Facebook Messenger in one place with FreeScout's ticket management, knowledge base, community forums and automation workflows.
What is FreeScout?
FreeScout is an open-source help desk and shared inbox platform designed to help teams provide efficient customer support. It consolidates multiple inboxes and communication channels like email, live chat, Twitter and Facebook into a single easy-to-use interface.
With FreeScout, support agents can collaborate on customer inquiries in real-time. Tickets are automatically routed based on type, department or custom rules. The software also comes with a knowledge base to document solutions to common issues, reducing repetitive tasks.
Other major features of FreeScout include:
- Community forums to crowdsource answers from users
- Customizable email and ticket workflows
- SLA and escalation management
- Canned responses to send quick answers
- Advanced reporting and analytics
- Native integrations with SMTP, IMAP, POP3, Twitter and Facebook
- REST API and Zapier integration
As an open-source alternative to premium help desk tools, FreeScout provides an extensive set of features for efficient customer service. The automated ticket handling and powerful customization capabilities allow optimizing support workflows for scale.
FreeScout Features
Features
- Shared inbox
- Ticket management
- Knowledge base
- Community forums
- Live chat
- Email ticketing
- Twitter integration
- Facebook Messenger integration
- Powerful automation workflows
Pricing
- Open Source
- Free
Pros
Open source and free
Easy to set up and use
Good feature set for a free tool
Integrates multiple channels
Active community support
Cons
Limited customization compared to paid tools
No native mobile apps
No SLAs or advanced reporting
Official Links
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