Full Help

Full Help

Full Help is a help authoring and content management software that allows companies to easily create, manage, and deliver help content for their products and services. It has features like content authoring, content reuse, translation management, and multi-channel content deliver
Full Help image
help-authoring content-management content-authoring content-reuse translation-management multichannel-content-delivery

Full Help: Comprehensive Help Authoring Software

Full Help is a help authoring and content management software that allows companies to easily create, manage, and deliver help content for their products and services. It has features like content authoring, content reuse, translation management, and multi-channel content delivery.

What is Full Help?

Full Help is a leading help authoring and content management platform used by many software companies and enterprises to create and manage help content. It streamlines the process of creating, organizing, translating, and publishing help content across various formats and channels.

Key features of Full Help include:

  • Intuitive WYSIWYG editor for authoring topics, articles, tutorials, and other help content
  • Content reuse through variables, snippets, and content references for maintaining consistency
  • Translation management system for translating content into multiple languages
  • Responsive web-based help with table of contents, search, bookmarks etc.
  • Context-sensitive help and embedded help using API and JS framework
  • Multi-channel content delivery including web help, CHM, PDF, ePUB, Microsoft Help Viewer, mobile apps etc.
  • Collaboration tools for review and approval workflows
  • SEO-friendly help with options for sitemap, custom URLs, meta tags
  • Usage tracking for help content with Google Analytics
  • API support for content delivery and analytics integration
  • ISO Browser Compatible output

With its wide range of features and cloud-based infrastructure, Full Help provides an end-to-end solution for creating, managing, and securely hosting help content for products and services.

Full Help Features

Features

  1. Content authoring
  2. Content reuse
  3. Translation management
  4. Multi-channel content delivery
  5. Collaboration tools
  6. Version control
  7. Analytics and reporting

Pricing

  • Subscription-Based

Pros

Comprehensive set of features for help authoring and content management

Supports multiple content formats and delivery channels

Collaborative authoring and review workflows

Scalable and customizable to fit different business needs

Integrates with various other systems and tools

Cons

Steep learning curve for non-technical users

Can be expensive, especially for larger organizations

Limited free or trial options available

Customization and integration may require additional development work


The Best Full Help Alternatives

Top Office & Productivity and Documentation and other similar apps like Full Help


OsTicket icon

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in the system.Staff...
OsTicket image
Zendesk icon

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Zendesk image
Freshdesk icon

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
Freshdesk image
Zammad icon

Zammad

Zammad is an open-source, web-based helpdesk and customer support system. It is designed to be an affordable alternative to commercial systems such as Zendesk or Freshdesk, providing similar functionality for a fraction of the cost.Some of the key features of Zammad include:Ticket management - Customers can submit support tickets via...
Zammad image
ProProfs Help Desk icon

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system to manage...
ProProfs Help Desk image
FreeScout icon

FreeScout

FreeScout is an open-source help desk and shared inbox platform designed to help teams provide efficient customer support. It consolidates multiple inboxes and communication channels like email, live chat, Twitter and Facebook into a single easy-to-use interface.With FreeScout, support agents can collaborate on customer inquiries in real-time. Tickets are automatically...
FreeScout image
Request Tracker icon

Request Tracker

Request Tracker (RT) is a popular open source issue tracking and help desk ticketing system used by many organizations for IT service management. It allows tracking requests, bugs, tasks, changes, documents and more in a single location. Key features include:Customizable ticket fields and workflowsEmail integration for creating and updating ticketsRole-based...
Request Tracker image
Help Scout icon

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system - Customers can...
Help Scout image
Crust Service Cloud icon

Crust Service Cloud

Crust Service Cloud is a feature-rich cloud-based customer service software designed specifically for small and medium businesses. It allows companies to support their customers across multiple channels including email, live chat, phone calls, social media and more from a unified interface.Key features of Crust Service Cloud include:Omnichannel customer support -...
Crust Service Cloud image
LiveAgent icon

LiveAgent

LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop.Key...
LiveAgent image
UseResponse icon

UseResponse

UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.Ticket Management - Streamlines ticket assignment, prioritization, collaboration...
UseResponse image
HelpCrunch icon

HelpCrunch

HelpCrunch is a cloud-based customer service software designed for small and medium businesses. It allows companies to manage all customer conversations from one help desk platform.Key features of HelpCrunch include:Shared team inboxes - Manage multiple support inboxes from different channels like email, live chat, Twitter, Facebook etc. under one help...
HelpCrunch image