Request Tracker
Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.
issue-tracking
request-management
bug-tracking
task-management
Request Tracker (RT)
Open source issue tracking system with customization options, integrations, and workflow management for managing requests, bugs, tasks, changes, documents, and more in one place.
What is Request Tracker?
Request Tracker (RT) is a popular open source issue tracking and help desk ticketing system used by many organizations for IT service management. It allows tracking requests, bugs, tasks, changes, documents and more in a single location. Key features include:
- Customizable ticket fields and workflows
- Email integration for creating and updating tickets
- Role-based access controls
- SLAs and notifications
- Reporting and dashboards
- REST API for integration
- Extensibility with large library of plugins
RT is designed to improve communication and collaboration when managing anything from small projects to large scale operations. It can be hosted on-premises or used as a hosted/cloud solution. The open source and customizable nature of RT allows it to be adapted to meet specific organizational needs. Integrations, custom fields, workflows and reporting provide flexibility.
Request Tracker Features
Features
- Ticket tracking
- Email handling
- Web interface
- Custom fields
- Role-based access control
- REST API
- Integration with version control systems
- SLAs and notifications
- Reporting and dashboards
Pricing
- Open Source
- Free
- Custom Pricing
Pros
Open source and free
Highly customizable
Powerful search and filtering
Great community support
Integrates with many tools
Scalable for large deployments
Cons
Steep learning curve
Can be complex to set up and manage
Limited native mobile support
Upgrades can be difficult
Not as user friendly as some options
Official Links
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