Request Tracker

Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Request Tracker alternatives ➤

What is Request Tracker?

Request Tracker (RT) is a popular open source issue tracking and help desk ticketing system used by many organizations for IT service management. It allows tracking requests, bugs, tasks, changes, documents and more in a single location. Key features include:

Customizable ticket fields and workflows
Email integration for creating and updating tickets
Role-based access controls
SLAs and notifications
Reporting and dashboards
REST API for integration
Extensibility with large library of plugins

RT is designed to improve communication and collaboration when managing anything from small projects to large scale operations. It can be hosted on-premises or used as a hosted/cloud solution. The open source and customizable nature of RT allows it to be adapted to meet specific organizational needs. Integrations, custom fields, workflows and reporting provide flexibility.

Official Links

Official Website
bestpractical.com/request-tracker

The Best Request Tracker Alternatives

Top Apps like Request Tracker

JIRA, Redmine, osTicket, ManageEngine ServiceDesk Plus, Zammad, Mantis Bug Tracker, A1 Project Manager, Bugzilla, not8, ZenTao, Support Incident Tracker, OpenSupports, Znuny, ngDesk, HelpDesk 3, Full Help are some alternatives to Request Tracker.

Sugggest an alternative ❐

JIRA

JIRA, developed by Atlassian, is a comprehensive project management and issue tracking tool designed to empower teams in planning, tracking, and managing projects effectively. Renowned for its flexibility and scalability, JIRA caters to diverse teams and industries, providing a centralized hub for collaboration. At the core of JIRA's functionality is...

Redmine

Redmine stands as a powerful open-source project management and issue tracking tool, offering a flexible and customizable platform for teams to collaborate and manage projects effectively. Developed using the Ruby on Rails framework, Redmine has gained popularity for its versatility and adaptability. Central to Redmine's capabilities is its project management...

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a comprehensive IT help desk and asset management software designed to help IT support teams deliver excellent service. It provides powerful ticketing management to track, prioritize, and resolve inbound inquiries and service requests. The multi-channel support option allows end users to raise tickets via email, portal...

Zammad

Zammad is an open-source, web-based helpdesk and customer support system. It is designed to be an affordable alternative to commercial systems such as Zendesk or Freshdesk, providing similar functionality for a fraction of the cost.Some of the key features of Zammad include:Ticket management - Customers can submit support...

Mantis Bug Tracker

Mantis Bug Tracker is a free and open source issue tracking software application developed by MantisBT Team. It allows software development teams to manage bug reports and issues in an efficient manner throughout the development lifecycle.Some key features of Mantis Bug Tracker include:Issue tracking with status workflow -...

A1 Project Manager

A1 Project Manager is an easy-to-use yet powerful project management application designed for agile software development teams. It provides a variety of tools to help plan, organize, track, manage, and report on software development projects.Key features of A1 Project Manager include:Intuitive drag-and-drop interface for building project plans and...

Bugzilla

Bugzilla is a web-based bug tracking system originally developed and used by the Mozilla project. It allows individuals or groups working on software projects to keep track of outstanding bugs or issues in an efficient manner.Some key features of Bugzilla include:Ability to track bugs and code changes throughout...

Not8

not8 is an open-source, self-hosted note taking application with a focus on privacy and security. It allows users to easily take notes, organize them into notebooks and tags, and sync encrypted data between devices.Some key features of not8 include:Encrypted data storage - All notes are encrypted locally using...

ZenTao

ZenTao is an open-source, self-hosted Agile/Scrum project management software. It includes features for bug tracking, task management, release planning, continuous integration, project documentation and code review.Key features of ZenTao include:Customizable Scrum and Kanban boards to visualize workflows and track progressProduct, story/feature, sprint and release planning toolsIssue...

Support Incident Tracker

Support Incident Tracker is a robust help desk software designed to help companies provide excellent customer support. It includes a wide range of features to streamline ticket management:Intuitive ticket submission forms for customersSLA tracking and reminders to ensure timely resolutionAutomatic ticket assignment and routing rulesKnowledge base to document common...

OpenSupports

OpenSupports is an open-source help desk and customer support ticketing system. It provides a suite of features to help companies manage customer inquiries, support requests, and internal IT help desk tickets.With OpenSupports, companies can create help desk tickets via email, web forms, or manually within the system. Tickets can...

Znuny

Znuny is an open-source IT monitoring and management platform designed to help organizations monitor and maintain their infrastructure and applications. Some key features of Znuny include:Infrastructure monitoring - Monitor servers, networks, databases, services, and more. Automatic discovery of IT assets.Application monitoring - Monitor health and performance of business-critical...

NgDesk

ngDesk is an open source help desk and customer support software designed to help companies provide efficient customer service. It comes with a set of robust features to manage customer inquiries through channels like email, live chat, voice calls etc.Key features of ngDesk include:Ticketing system to manage customer...

HelpDesk 3

HelpDesk 3 is a comprehensive help desk and customer support platform aimed at small and medium-sized businesses. It provides a variety of features to help companies deliver excellent customer service across multiple channels.Key features of HelpDesk 3 include:Ticketing system to log, prioritize, and track customer support requestsEmail management tools to...

Full Help

Full Help is a leading help authoring and content management platform used by many software companies and enterprises to create and manage help content. It streamlines the process of creating, organizing, translating, and publishing help content across various formats and channels.Key features of Full Help include:Intuitive WYSIWYG editor...