ManageEngine ServiceDesk Plus vs Request Tracker
Struggling to choose between ManageEngine ServiceDesk Plus and Request Tracker? Both products offer unique advantages, making it a tough decision.
ManageEngine ServiceDesk Plus is a Business & Commerce solution with tags like help-desk, ticketing, asset-management, change-management, knowledge-base.
It boasts features such as Incident management, Problem management, Change management, Service catalog, Knowledge base, CMDB, SLA management, Reporting and analytics and pros including User-friendly interface, Robust functionality for ITSM processes, Integration with Active Directory, Customizable dashboards, Mobile access, Affordable pricing.
On the other hand, Request Tracker is a Business & Commerce product tagged with issue-tracking, request-management, bug-tracking, task-management.
Its standout features include Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards, and it shines with pros like Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.
Categories:
ManageEngine ServiceDesk Plus Features
- Incident management
- Problem management
- Change management
- Service catalog
- Knowledge base
- CMDB
- SLA management
- Reporting and analytics
Pricing
- Free
- Freemium
- Subscription-Based
Pros
Cons
Request Tracker
Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.
Categories:
Request Tracker Features
- Ticket tracking
- Email handling
- Web interface
- Custom fields
- Role-based access control
- REST API
- Integration with version control systems
- SLAs and notifications
- Reporting and dashboards
Pricing
- Open Source
- Free
- Custom Pricing