ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.

ManageEngine ServiceDesk Plus alternatives ➤

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a comprehensive IT help desk and asset management software designed to help IT support teams deliver excellent service. It provides powerful ticketing management to track, prioritize, and resolve inbound inquiries and service requests. The multi-channel support option allows end users to raise tickets via email, portal, chat, phone call, through social media as well as through mobile apps.

Key capabilities and benefits include:

Incident, problem, change, release, service request, knowledge base, CMDB, contract and license management
SLA enforcement with escalation rules and reminders
Robust asset management with discovery, software metering, and licensing
Powerful search functionality across tickets, assets, changes etc.
Self-service portal for users to raise, track, and manage requests
Customizable workflows, forms, and approvals
Time tracking on tasks and tickets
Reporting and dashboards for analysis
Integration with LDAP, SSO, ITSM tools, etc.
Available as on-premises, cloud-based, or hybrid deployment

Overall, ServiceDesk Plus helps streamline and automate IT service delivery processes in order to improve efficiency, transparency, collaboration and end-user satisfaction.

Official Links

Official Website
www.manageengine.com/products/service-d...

The Best ManageEngine ServiceDesk Plus Alternatives

Top Apps like ManageEngine ServiceDesk Plus

JIRA, GLPI, ServiceNow, zipBoard, A1 Project Manager, Loginventory, Codegiant, Request Tracker, VisionProject, InvGate Assets, Marmotte, Jira Clone, Docusnap, Ralph, GoodDay, InvGate Service Desk, Simple It Helpdesk, Network Device Discovery, Vivantio, versaSRS Service Management, Sygma are some alternatives to ManageEngine ServiceDesk Plus.

Sugggest an alternative ❐

JIRA

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GLPI

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ServiceNow

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Loginventory

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Request Tracker

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VisionProject

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Docusnap

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GoodDay

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InvGate Service Desk

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Simple It Helpdesk

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Network Device Discovery

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Vivantio

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VersaSRS Service Management

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