ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.
ManageEngine ServiceDesk Plus is a comprehensive IT help desk and asset management software designed to help IT support teams deliver excellent service. It provides powerful ticketing management to track, prioritize, and resolve inbound inquiries and service requests. The multi-channel support option allows end users to raise tickets via email, portal, chat, phone call, through social media as well as through mobile apps.
Key capabilities and benefits include:
Overall, ServiceDesk Plus helps streamline and automate IT service delivery processes in order to improve efficiency, transparency, collaboration and end-user satisfaction.
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