GLPI vs ManageEngine ServiceDesk Plus
Struggling to choose between GLPI and ManageEngine ServiceDesk Plus? Both products offer unique advantages, making it a tough decision.
GLPI is a Network & Admin solution with tags like asset-management, help-desk, it-inventory, license-management, open-source.
It boasts features such as Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards and pros including Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.
On the other hand, ManageEngine ServiceDesk Plus is a Business & Commerce product tagged with help-desk, ticketing, asset-management, change-management, knowledge-base.
Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge base, CMDB, SLA management, Reporting and analytics, and it shines with pros like User-friendly interface, Robust functionality for ITSM processes, Integration with Active Directory, Customizable dashboards, Mobile access, Affordable pricing.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
GLPI
GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.
Categories:
GLPI Features
- Asset management
- Help desk & ticketing
- License management
- Financial management
- CMDB
- Reporting & dashboards
Pricing
- Open Source
Pros
Cons
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.
Categories:
ManageEngine ServiceDesk Plus Features
- Incident management
- Problem management
- Change management
- Service catalog
- Knowledge base
- CMDB
- SLA management
- Reporting and analytics
Pricing
- Free
- Freemium
- Subscription-Based