GLPI
GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, da
GLPI: Open Source IT Asset Management and Help Desk Software
Inventory IT assets, track support tickets, manage licenses and IT budgets, and more with GLPI, an open source solution for efficient IT management.
What is GLPI?
GLPI (Gestionnaire Libre de Parc Informatique) is an open source IT asset management and help desk software application. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses, prepare budget forecasts, and more.
Some key features of GLPI include:
- Discovery and inventory of hardware and software assets on the network
- Configuration management database (CMDB) to track inventory and relationships
- Help desk ticketing system to track user requests and issues
- Ability to track licenses, contracts, and warranties
- Barcode and QR code tracking for assets
- Reporting and dashboards for metrics and tracking KPIs
- Mobile app for accessing tickets and assets from mobile devices
- Integrations with third-party tools like monitoring, deployment, and accounting systems
GLPI has a web-based interface for end users andadmins. It can be installed on Linux, Windows Server, or using Docker. As an open source project, GLPI is customizable and extensible. A global community develops plugins and extensions to enhance functionality.
Overall, GLPI is designed to help IT teams centralize asset, ticket, license, and other IT management tasks to improve efficiency and reporting. It is a mature, enterprise-ready open source option popular for IT asset and help desk management.
GLPI Features
Features
- Asset management
- Help desk & ticketing
- License management
- Financial management
- CMDB
- Reporting & dashboards
Pricing
- Open Source
Pros
Open source & free
Easy to use web interface
Modular & extensible via plugins
Multi-lingual support
API for integration
Active community support
Cons
Initial setup can be complex
Not as feature rich as paid options
Limited native mobile apps
Some plugins are paid add-ons
Official Links
Reviews & Ratings
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