ManageEngine ServiceDesk Plus vs GLPI

Struggling to choose between ManageEngine ServiceDesk Plus and GLPI? Both products offer unique advantages, making it a tough decision.

ManageEngine ServiceDesk Plus is a Business & Commerce solution with tags like help-desk, ticketing, asset-management, change-management, knowledge-base.

It boasts features such as Incident management, Problem management, Change management, Service catalog, Knowledge base, CMDB, SLA management, Reporting and analytics and pros including User-friendly interface, Robust functionality for ITSM processes, Integration with Active Directory, Customizable dashboards, Mobile access, Affordable pricing.

On the other hand, GLPI is a Network & Admin product tagged with asset-management, help-desk, it-inventory, license-management, open-source.

Its standout features include Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards, and it shines with pros like Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

Feature	ManageEngine ServiceDesk Plus	GLPI
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

ManageEngine ServiceDesk Plus

Description: ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.

GLPI

Description: GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Key Features Comparison

ManageEngine ServiceDesk Plus Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge base
• CMDB
• SLA management
• Reporting and analytics

GLPI Features

• Asset management
• Help desk & ticketing
• License management
• Financial management
• CMDB
• Reporting & dashboards

Pros & Cons Analysis

ManageEngine ServiceDesk Plus

Pros

• User-friendly interface
• Robust functionality for ITSM processes
• Integration with Active Directory
• Customizable dashboards
• Mobile access
• Affordable pricing

Cons

• Steep learning curve
• Limitations in advanced reporting
• Third-party integrations can be tricky
• Lacks advanced AI/ML capabilities

GLPI

Pros

• Open source & free
• Easy to use web interface
• Modular & extensible via plugins
• Multi-lingual support
• API for integration
• Active community support

Cons

• Initial setup can be complex
• Not as feature rich as paid options
• Limited native mobile apps
• Some plugins are paid add-ons

Pricing Comparison

ManageEngine ServiceDesk Plus

• Free
• Freemium
• Subscription-Based

GLPI

• Open Source