Simple It Helpdesk
Simple It Helpdesk is an easy to use help desk and customer service software. It allows companies to track, manage, and solve customer issues with email ticketing and a knowledge base. Key features include email automation, SLAs and reminders, canned responses, and custom ticket
help-desk
ticketing
knowledge-base
email-automation
slas
reminders
Simple It Helpdesk: Easy To Use Help Desk Software
Simple It Helpdesk is an easy to use help desk and customer service software. It allows companies to track, manage, and solve customer issues with email ticketing and a knowledge base. Key features include email automation, SLAs and reminders, canned responses, and custom ticket fields and views.
What is Simple It Helpdesk?
Simple It Helpdesk is a cloud-based customer service and help desk software designed for small to midsize businesses. It provides a variety of capabilities to assist companies in managing customer queries, issues, and requests efficiently.
Key features of Simple It Helpdesk include:
- Email-Based Ticketing - Customers can submit tickets via email which automatically creates tickets in the system. Agents can manage tickets directly from their email as well.
- SLAs and Reminders - Ensure service level agreements are met by setting up rule-based reminders to alert agents about open tickets.
- Canned Responses - Create pre-defined responses to common requests and questions to speed up response times.
- Knowledge Base - Document solutions to common problems so agents can quickly locate answers.
- Custom Views and Fields - Customize ticket fields and views to match existing workflows.
- Email Automation - Set up triggers to automatically send confirmations, replies, reminders from the help desk.
- Agent Collision Prevention - The system detects if an agent is already responding to a ticket to prevent duplicate efforts.
- Custom Branding - Brand emails and the portal by adding company logos and colors.
- Mobile Apps - Agents can manage their work on-the-go with iOS and Android apps.
- Reporting - Built-in and custom reports provide insights into performance and ticket categories.
Overall, Simple It Helpdesk is an affordable and easy-to-use help desk system suitable for SMBs looking to deliver customer support across multiple channels while efficiently tracking and responding to requests.
Simple It Helpdesk Features
Features
- Email ticketing system
- Knowledge base
- Email automation
- SLAs and reminders
- Canned responses
- Custom ticket fields and views
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use
Affordable pricing
Customizable features
Good for small to medium businesses
Cons
Limited integrations
May lack advanced features for larger enterprises
Reporting and analytics could be more robust
Official Links
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