GLPI vs Simple It Helpdesk

Struggling to choose between GLPI and Simple It Helpdesk? Both products offer unique advantages, making it a tough decision.

GLPI is a Network & Admin solution with tags like asset-management, help-desk, it-inventory, license-management, open-source.

It boasts features such as Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards and pros including Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

On the other hand, Simple It Helpdesk is a Business & Commerce product tagged with help-desk, ticketing, knowledge-base, email-automation, slas, reminders.

Its standout features include Email ticketing system, Knowledge base, Email automation, SLAs and reminders, Canned responses, Custom ticket fields and views, and it shines with pros like Easy to use, Affordable pricing, Customizable features, Good for small to medium businesses.

Feature	GLPI	Simple It Helpdesk
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

GLPI

Description: GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Simple It Helpdesk

Description: Simple It Helpdesk is an easy to use help desk and customer service software. It allows companies to track, manage, and solve customer issues with email ticketing and a knowledge base. Key features include email automation, SLAs and reminders, canned responses, and custom ticket fields and views.

Key Features Comparison

GLPI Features

• Asset management
• Help desk & ticketing
• License management
• Financial management
• CMDB
• Reporting & dashboards

Simple It Helpdesk Features

• Email ticketing system
• Knowledge base
• Email automation
• SLAs and reminders
• Canned responses
• Custom ticket fields and views

Pros & Cons Analysis

GLPI

Pros

• Open source & free
• Easy to use web interface
• Modular & extensible via plugins
• Multi-lingual support
• API for integration
• Active community support

Cons

• Initial setup can be complex
• Not as feature rich as paid options
• Limited native mobile apps
• Some plugins are paid add-ons

Simple It Helpdesk

Pros

• Easy to use
• Affordable pricing
• Customizable features
• Good for small to medium businesses

Cons

• Limited integrations
• May lack advanced features for larger enterprises
• Reporting and analytics could be more robust

Pricing Comparison

GLPI

• Open Source

Simple It Helpdesk

• Freemium
• Subscription-Based