SysAid
SysAid is an IT service management software that helps organizations manage IT infrastructure, assets, service requests and changes. It includes ticketing, asset management, reporting and monitoring capabilities.
ticketing
asset-management
reporting
monitoring
itsm
SysAid: Comprehensive IT Service Management Software
SysAid is an IT service management software that helps organizations manage IT infrastructure, assets, service requests and changes. It includes ticketing, asset management, reporting and monitoring capabilities.
What is SysAid?
SysAid is an IT service management (ITSM) software designed to help IT teams manage infrastructure, assets, service requests and changes. Key features include:
- Service desk and ticketing system to track, prioritize and resolve incidents and service requests
- CMDB (configuration management database) to catalog IT components and view relationships
- ITIL processes for incident, problem, change and release management
- Asset management and discovery to track hardware and software inventory
- Advanced reporting and analytics dashboard to visualize KPIs
- Native mobile apps allow technicians to update tickets remotely
- Customizable workflows to automate IT processes
- Integration with popular software like ServiceNow, JIRA, Slack etc
SysAid aims to help IT teams deliver excellent service quality while optimizing costs and resources. It is scalable from small businesses to large enterprises. Available as cloud-based SaaS or on-premises deployment.
SysAid Features
Features
- Incident management
- Problem management
- Change management
- Service catalog
- Knowledge base
- Asset management
- SLA management
- Reporting and analytics
Pricing
- Subscription-Based
- Per Technician
- Per Asset
Pros
Comprehensive ITSM features
Easy to use interface
Strong automation capabilities
Good mobile device support
Integrates with many third-party apps
Cons
Can be complex for smaller organizations
Limited custom reporting
Weak project management features
Steep learning curve initially
Official Links
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