Freshdesk
Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.
helpdesk
ticketing
knowledge-base
customer-service
saas
Freshdesk: Cloud-Based Customer Support Software
Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.
What is Freshdesk?
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:
- Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.
- Knowledge Base - Allows you to create a self-serve knowledge base to reduce redundant customer queries.
- Community Forums - Provides a space where customers can find solutions from previously answered questions.
- Email Management - Offers shared inboxes, email routing as well as placeholders to send quick, personalized replies.
- Reporting & Analytics - Offers 50+ reports to gain insights into customer satisfaction levels, agent performance and more to improve support.
- Mobile App - Allows agents to manage tickets on-the-go from their mobile devices.
- Integrations - Integrates seamlessly with popular business tools that teams use daily.
- Customization - Highly customizable platform that can be tailored to unique business needs.
With its uncomplicated pricing plans, Freshdesk is designed for customer support teams of all sizes. It helps streamline workflows and enhances productivity to resolve customer issues promptly.
Freshdesk Features
Features
- Ticketing system
- Knowledge base
- Community forums
- Email management
- Reporting and analytics
- Multi-channel support
- Automation and workflows
- Agent collaboration
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Comprehensive feature set
Scales with business growth
Great mobile capabilities
Affordable pricing
Excellent customer support
Cons
Can be overwhelming for small businesses
Third-party integrations can be limited
Advanced customization requires developer skills
Lacks phone support capabilities
Official Links
The Best Freshdesk Alternatives
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SageTalk is a no-code chatbot and virtual agent platform used by businesses to automate customer conversations across popular messaging channels. It provides an intuitive drag-and-drop interface to build chatbots without needing to write any code.Key features of SageTalk include:Drag-and-drop bot builder with pre-built templatesNLP engine for natural language understandingIntegration with...
Live Guide
Live Guide is a remote support and screen sharing software designed for IT professionals and support teams. It enables technicians to remotely view, control and troubleshoot end user devices in real time to provide faster issue resolution.With Live Guide, support agents can initiate secure remote sessions with customers and employees...
AI Service Desk
AI Service Desk is an artificial intelligence-powered IT service management (ITSM) platform designed to automate routine service desk tasks and enhance efficiency. It utilizes natural language processing, machine learning, and predictive analytics to provide capabilities like:Automated ticket classification and assignmentIntelligent knowledge base searchPredictive analysis to spot issues and suggest fixesChatbots...
Helpman
Helpman is a feature-rich documentation tool used by software teams, technical writers, and support professionals to create and maintain help systems and technical documentation more efficiently.With Helpman you can create context-sensitive online help, user manuals and guides, knowledge bases, and other documentation deliverables you need for your software applications and...
Enchant.com
Enchant.com is a cloud-based software platform designed specifically for vacation rental owners and managers. It provides an all-in-one solution to manage listings, reservations, guest communication, pricing, cleaning tasks and more.Key features of Enchant.com include:Reservation management - Receive and manage guest booking requests, send quotes, process payments and deposits, and track...
Livewire Messenger
Livewire Messenger is a free, open-source instant messaging platform developed by Livewire Labs. It is available for Windows, macOS, Linux and Android operating systems.Some key features of Livewire Messenger include:User-friendly and intuitive interface for easy navigation and chattingSupports one-on-one chats as well as group chatsReal-time messaging with text, audio and...
Gorgias Helpdesk
Gorgias Helpdesk is a robust customer service software designed to help companies deliver faster, more personalized customer support across multiple channels. It allows you to handle support inquiries coming from email, live chat, popular messengers like WhatsApp or Facebook, help portals like Zendesk, and more - all from a unified...
Verax Service Desk
Verax Service Desk is a comprehensive IT service management (ITSM) software designed to help IT teams manage services and support more efficiently. It includes a wide range of features to handle common ITSM processes:Incident Management - Manage service desk tickets through predefined workflows. Customize ticket forms, priorities, statuses, and SLAs.Problem...
UserDeck
UserDeck is an end-to-end user research and user testing platform used by product teams for qualitative research. It allows you to:Recruit participants that match your target demographic and user profiles through screener surveysSet up and conduct both moderated (live) and unmoderated (recorded) user interviews, card sorts, prototype tests etc.Integrate with...
EBLVD
eBLVD is a user-friendly website and application builder designed to allow anyone, regardless of technical skill, to create professional-quality websites and web apps. It is an all-in-one platform with an intuitive drag-and-drop interface that requires no coding knowledge.With eBLVD, you can choose from a wide variety of modern, customizable templates...
HelpDeskSaaS
HelpDeskSaaS is a scalable cloud-based help desk software designed for modern support teams. It provides an intuitive platform to manage customer queries coming through multiple channels such as email, phone calls, live chats, social media conversations and more.Key features of HelpDeskSaaS include:Shared inbox for managing support ticketsSLA policies and remindersKnowledge...
Help Desk Authority
Help Desk Authority (HDA) is a cloud-based help desk and customer service software designed for small and medium-sized businesses. It allows companies to efficiently manage customer support requests from multiple channels in one centralized platform.Key features of HDA include:Ticketing system to track, prioritize, and resolve customer support ticketsKnowledge base to...
Brimir
Brimir is an open-source help desk software built using Ruby on Rails. It provides a simple and clean interface that allows support teams to efficiently manage customer tickets, email conversations, and knowledge base articles.Some key features of Brimir include:Shared mailboxes - Allow multiple agents to manage a single support email...
IntraService
IntraService is a comprehensive help desk and IT service management solution designed for modern enterprises. It enables IT teams to deliver excellent service quality while optimizing costs and resources.With IntraService, companies can track issues and service requests, manage IT assets and configuration items, build a knowledge base, automate processes with...
Agent.ai
Agent.ai is a powerful conversational AI platform used to build chatbots and virtual agents for businesses. It utilizes advanced natural language processing and machine learning algorithms to understand customer questions and conversations, and provide accurate answers and recommendations.Key features of Agent.ai include:Intelligent understanding of natural language - the bots can...
GetSmily
GetSmily is a cloud-based customer service software designed to help companies deliver exceptional customer support across multiple channels. It provides a unified platform to manage customer queries and conversations via email, phone, web chat, social media, and self-service portals.Key features of GetSmily include:Ticketing system to track, prioritize, and resolve customer...
Vision Helpdesk
Vision Helpdesk is a comprehensive help desk and IT service management software solution designed for organizations of all sizes. It provides a wide range of features and functionalities to help IT teams manage their services and provide efficient support.Key features of Vision Helpdesk include:Ticket Management - Comprehensive ticket management system...
Axsar Solo
Axsar Solo is manufacturing execution system (MES) software designed for small to medium sized manufacturing organizations that need to manage and analyze shop floor operations. It is an on-premises system that runs on a local network rather than in the cloud.Key features of Axsar Solo include:Production scheduling and tracking -...
BugPlug
BugPlug is a popular bug tracking and project management software used by software development teams. It provides a central platform to log software bugs, track issues, assign tasks, plan sprints, estimate work effort, and collaborate with team members.Some key features of BugPlug include:Intuitive interface to log bugs with descriptions, screenshots,...
Eyenewton
Eyenewton is a feature-rich screen magnification and reader software designed to help people with visual impairments use computers and mobile devices more easily. It works across Windows, Mac, iOS, and Android platforms.Some of the key features Eyenewton offers include:Up to 60x zoom capability to enlarge text and images on screenA...
Trakdesk
Trakdesk is a cloud-based project management and collaboration software designed for agile teams. It provides a variety of features to help plan, organize, track and manage work across projects and teams.Key features of Trakdesk include:Task management with customizable workflows to break down projects into manageable tasks and subtasksTime tracking to...
GoToHelpDesk.net
GoToHelpDesk.net is a cloud-based help desk and IT ticketing software designed for small and medium businesses. It provides a single dashboard to manage customer queries and IT support issues efficiently.Key features of GoToHelpDesk.net include:Ticket management - Create, assign, track and resolve support tickets from one centralized platform. Set up workflows,...
SmarterTrack
SmarterTrack is a help desk and customer service software designed to help organizations deliver exceptional customer support. It provides a complete set of features including:Ticket management - Track, prioritize, assign, and manage support tickets from various channels like email, web forms, social media, and more.Knowledge base - Create a searchable...
JiLiveChat
jiLiveChat is a feature-rich yet affordable live chat and chatbot software designed for websites of all sizes. It enables real-time conversations between website visitors and agents through live chat to provide instant support and sales assistance.Key features of jiLiveChat include:Chatbot builder to create intelligent bots that can hold automated conversations...
Helprace
Helprace is a feature-rich customer service software designed to help companies deliver exceptional support experiences. Here are some key things to know about Helprace:- It provides a shared inbox for teams to manage customer tickets and requests in one place. Agents can collaborate on tickets through comments and assign/tag them.-...
Vivantio
Vivantio is a leading provider of cloud-based IT service management (ITSM) software. Founded in 2008, Vivantio offers an ITSM platform designed to help IT teams manage services, assets, requests, problems, changes, projects, and more from a unified interface.Some key features of Vivantio include:IT help desk and ticketing system for managing...
KronoDesk
KronoDesk is a customer service and help desk software application designed for small and medium-sized businesses. It enables companies to manage all customer support interactions from one centralized platform.With KronoDesk, companies can create support tickets for customer inquiries that are routed to the appropriate teams and agents for resolution. Agents...
FeedbacQ
FeedbacQ is a robust, easy to use feedback and survey software designed for businesses of all sizes. It provides an intuitive drag-and-drop survey builder to create a wide range of surveys, questionnaires, polls and assessments to gather feedback and insights from customers, employees, students and other stakeholders.Key features include:Customizable survey...
Helloumi
Helloumi is an open-source e-signature solution that provides an alternative to paid services like HelloSign and DocuSign. It allows users to securely sign PDF documents digitally without the need for wet signatures.Some key features of Helloumi include:Upload PDFs and define signatory fields (name, email, signature, date, etc.)Customizable signing page with...
Deskware
Deskware is a desktop application designed to enhance productivity and streamline workflows. It provides an intuitive interface to help you organize open applications and documents, switch between tasks, and integrate with popular tools like calendar and email.Key features of Deskware include:Application and window management - Snap windows to corners or...
HelpMaster
HelpMaster is a comprehensive help desk and customer support software solution designed to help companies provide excellent customer service while improving agent productivity. It includes a wide range of features to streamline request and issue management across channels like email, phone, chat, and social media.Key features of HelpMaster include:Unified ticketing...
VersaSRS Service Management
versaSRS is a comprehensive yet affordable IT service management (ITSM) solution designed for small and midsize businesses. It is delivered as a cloud-based software-as-a-service (SaaS) platform that helps IT teams work smarter by streamlining IT workflows.Key features and benefits of versaSRS include:Intuitive service desk with automated ticket routing and notificationsPowerful...
Gramchat
Gramchat is an AI-powered grammar checking and writing assistant tool designed to help writers improve their writing. It goes beyond basic grammar and spell checking to provide more advanced writing suggestions.Some key features of Gramchat include:Grammar and spelling error correction - it scans text and highlights issues like grammar mistakes,...
Support Hero
Support Hero is a cloud-based customer service and help desk software designed for companies that need to provide excellent customer support across multiple channels. Some key features of Support Hero include:Multi-channel support across email, live chat, social media, call center, self-service portals, and moreTicket management system to track, prioritize, assign,...
IAdvize
iAdvize is a conversational marketing platform designed to help businesses connect with customers in real-time across various digital channels. It allows companies to engage website visitors through chat, voice, video calls, and messaging via their website, mobile apps, and popular messaging platforms.Key features of iAdvize include:Live chat, voice, video, and...
Zonka Feedback
Zonka Feedback is a comprehensive customer feedback and survey software designed to help businesses better understand customer needs and expectations. It enables organizations to:Create and send multi-channel surveys via email, social media, website, and QR codesCollect feedback across channels through customizable feedback forms and widgets embedded in websites and appsAnalyze...
Supportbench
Supportbench is a cloud-based help desk and customer support software solution designed for small and medium-sized businesses. It provides an easy-to-use ticketing platform for managing customer inquiries as well as powerful automation features for streamlining workflows.Key features of Supportbench include:Ticketing system for managing customer support requestsMultiple support channels - email,...
BoardThreads
BoardThreads is an easy-to-use online discussion board and forum software that enables you to quickly create an engaging online community. With BoardThreads, you can set up user profiles, private messaging between members, notification emails, powerful search capabilities, discussion categories and subforums, moderator tools, social media integration, and more.Some key features...
HelpDesk by LiveChat
HelpDesk by LiveChat is a robust customer service software designed to help companies manage conversations with customers across multiple channels. It allows you to keep all customer interactions including email, live chat, social messengers, and social media messages organized in one shared team inbox.Key features of HelpDesk include:Shared team inbox...
The Real Time Chat
The Real Time Chat is a feature-rich real-time web-based communication software. It allows users to have real-time text conversations privately or in groups. Some of the key features include:Real-time private and group chatting with read receipts and typing indicatorsMedia sharing - share photos, audio, video and other files during chatsCustomizable...
Marketeer
Marketeer is a comprehensive marketing automation and CRM platform designed to help businesses attract, nurture, and retain customers more effectively. It provides a suite of features to streamline marketing and sales processes in one place.Key capabilities of Marketeer include:Lead nurturing through targeted email campaigns and lifecycle marketing to turn prospects...
Apptimi
Apptimi is an end-to-end application lifecycle management and devops platform designed specifically for mobile and web applications. It brings together capabilities that help teams build, test, release and analyze their apps with speed and quality.Key features of Apptimi include:Automated build and test pipelines - Set up CI/CD workflows to build,...
Banckle Feedback Capture
Banckle Feedback Capture is a robust customer feedback software designed to help businesses capture, analyze and leverage customer insights to drive growth. Here are some key features of Banckle Feedback Capture:Customizable feedback surveys - Create targeted surveys to collect structured feedback across digital channels including email, web, and SMS. Surveys...
Sirportly
Sirportly is a cloud-based customer service and help desk software designed for small and medium businesses. It provides a single dashboard to manage all customer support interactions across multiple channels including email, live chat, Twitter, Facebook Messenger, SMS, web forms, and self-service.Key features of Sirportly include ticket management with custom...
ContactGate
ContactGate is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses. It allows companies to organize leads, contacts, accounts and opportunities in one central place to help drive sales growth.Key features of ContactGate CRM include:Contact Management - Store all lead and customer information and interactions in...
Sygma
Sygma is a 2D vector graphics editor designed specifically for Windows. It enables designers, illustrators and graphic artists to create a wide variety of vector artwork from scratch. Sygma incorporates an efficient suite of vector tools as well as bitmap image trace options.Some of the key features offered by Sygma...
ZupportDesk
ZupportDesk is a cloud-based customer service and help desk software designed for companies of all sizes. It provides a single dashboard to efficiently track, prioritize, and solve customer support tickets across multiple communication channels including email, phone, chat, and social media.Key features include:Ticket management - Automatically route, assign, and escalate...
SmarterTrack Help Desk 7
SmarterTrack Help Desk 7 is a customizable customer service and support ticketing software designed for small to enterprise businesses. It enables companies to efficiently manage customer inquiries from multiple channels including email, live chat, social media, and self-service.Key features of SmarterTrack Help Desk 7 include:Multi-channel support - Interact with customers...
My Hall Monitor
My Hall Monitor is a software program created specifically for classroom behavior management and student monitoring. It is designed to help teachers encourage positive behavior and maintain an orderly, productive classroom environment.The software allows teachers to create a profile for each student with details like their grade level, student ID...
Fullview
Fullview is a business intelligence and data visualization software used by companies to visualize and analyze data to gain meaningful insights. It provides an intuitive drag-and-drop interface that allows non-technical users to easily connect multiple data sources like SQL, NoSQL databases, cloud apps, etc. and create interactive dashboards and reports.Key...
Kapdesk
Kapdesk is a cloud-based sales collateral management software designed to help sales and marketing teams effectively create, manage and distribute sales collateral. It provides a centralized and organized online repository for all sales materials, enabling greater consistency, control and access across distributed teams.Key features of Kapdesk include:Intuitive editor to easily...