SmarterTrack

SmarterTrack

SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.
SmarterTrack image
help-desk ticket-tracking knowledge-base live-chat automation reporting customer-support

SmarterTrack: Help Desk and Customer Service Software

SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.

What is SmarterTrack?

SmarterTrack is a help desk and customer service software designed to help organizations deliver exceptional customer support. It provides a complete set of features including:

  • Ticket management - Track, prioritize, assign, and manage support tickets from various channels like email, web forms, social media, and more.
  • Knowledge base - Create a searchable knowledge base to surface helpful self-service content.
  • Live chat - Chat with customers in real-time via website chat widgets.
  • Automation - Set up workflow automation and triggers to streamline repetitive tasks.
  • Reporting and analytics - Gain insights from customizable reports to identify trends and opportunities.

With its intuitive interface, custom workflows and business rules, and robust functionality, SmarterTrack helps customer service teams collaborate and communicate effectively to resolve customer issues quickly and efficiently.

SmarterTrack Features

Features

  1. Ticket Tracking
  2. Knowledge Base
  3. Live Chat
  4. Automation
  5. Reporting

Pricing

  • Subscription-Based

Pros

Comprehensive customer support features

Customizable ticket management

Robust knowledge base functionality

Automated workflows and triggers

Detailed reporting and analytics

Cons

Can be complex for small businesses

Limited mobile app functionality

Pricing can be expensive for larger teams


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