SmarterTrack
SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.
SmarterTrack: Help Desk and Customer Service Software
SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.
What is SmarterTrack?
SmarterTrack is a help desk and customer service software designed to help organizations deliver exceptional customer support. It provides a complete set of features including:
- Ticket management - Track, prioritize, assign, and manage support tickets from various channels like email, web forms, social media, and more.
- Knowledge base - Create a searchable knowledge base to surface helpful self-service content.
- Live chat - Chat with customers in real-time via website chat widgets.
- Automation - Set up workflow automation and triggers to streamline repetitive tasks.
- Reporting and analytics - Gain insights from customizable reports to identify trends and opportunities.
With its intuitive interface, custom workflows and business rules, and robust functionality, SmarterTrack helps customer service teams collaborate and communicate effectively to resolve customer issues quickly and efficiently.
SmarterTrack Features
Features
- Ticket Tracking
- Knowledge Base
- Live Chat
- Automation
- Reporting
Pricing
- Subscription-Based
Pros
Comprehensive customer support features
Customizable ticket management
Robust knowledge base functionality
Automated workflows and triggers
Detailed reporting and analytics
Cons
Can be complex for small businesses
Limited mobile app functionality
Pricing can be expensive for larger teams
Reviews & Ratings
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