Track-It! Help Desk Software
Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.
Track-It!: Help Desk Software
Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.
What is Track-It! Help Desk Software?
Track-It! Help Desk Software is an affordable, easy-to-use solution designed specifically for internal IT teams. It brings together help desk ticketing, asset management, change and release management, purchase order tracking, and reporting into a single intuitive platform.
Key features of Track-It! include:
- Ticketing system to track, prioritize, and resolve end user requests
- Asset management with advanced reporting to track hardware and software assets
- Change management workflow to standardize IT changes
- Purchase order system for managing IT spending
- 120+ pre-built reports and customizable reporting
- Automated alerts and notifications
- Mobile access to view and update tickets on-the-go
- Integration with Active Directory and other IT tools via API
- Scales from small to large environments
- On-premises and cloud deployment options
With robust functionality presented intuitively for techs as well as end users, Track-It! improves IT team efficiency, organization alignment, and customer satisfaction. The all-in-one platform consolidates systems to eliminate redundancies and makes vital information readily accessible to those who need it.
Track-It! Help Desk Software Features
Features
- Ticket management
- Asset management
- Change management
- Purchase order tracking
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Easy to use interface
Robust feature set for the price
Good for small to midsize teams
Cons
Lacks some advanced features of competitors
Mobile app could be better
Support options are limited
Official Links
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