LiveAgent
LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.
live-chat
helpdesk
knowledge-base
customer-support
LiveAgent: Cloud-Based Customer Service Software
LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.
What is LiveAgent?
LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop.
Key features of LiveAgent include:
- Interactive live chat to engage website visitors proactively
- Shared mailbox for managing multiple email inboxes from one place
- Helpdesk ticketing system to track, prioritize and solve customer queries
- Powerful agent desktop for quick customer identification and essential tools access
- Skills-based routing to assign tickets automatically to the right agents
- Automation tools like chatbots, triggers, macros and canned responses to handle common queries faster
- In-depth analytics for actionable customer service insights
- Seamless integration with popular CMS and CRM systems
- Omnichannel customer support including social media channels
- Customizable knowledge base to provide self-service support
With its ease of use, flexibility and comprehensive feature set, LiveAgent is regarded as one of the top customer service software solutions for SMBs as well as enterprises.
LiveAgent Features
Features
- Live Chat
- Ticketing System
- Knowledge Base
- Chatbots
- Email Management
- Reporting and Analytics
- Mobile App
- Integrations
Pricing
- Subscription-Based
- Custom Pricing
Pros
Intuitive and easy to use interface
Omnichannel support
Scalable to support high volumes
Customizable to fit business needs
Detailed analytics and reporting
Highly rated customer support
Cons
Can be pricey for smaller businesses
Mobile app lacks some functionality
Limitations for modifying canned responses
Steep learning curve for advanced features
Official Links
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Live Site Help is a feature-rich live chat and help desk software solution designed for companies who want to communicate with visitors to their website in real-time. It enables real-time visitor engagement through live chat, equipping busineses to capture leads, acccelerate sales cycles, and provide top-notch customer support.Key features include:Unlimited...
OnetoOnetext
OnetoOnetext is a mobile messaging application that emphasizes privacy and security. It allows users to exchange end-to-end encrypted text messages that are deleted automatically after being read by the recipient.Some key features of OnetoOnetext include:End-to-end encryption - Messages are encrypted on the sender's device and only decrypted on the recipient's...
Comm100 Live Chat
Comm100 Live Chat is a popular customer service software solution that helps companies interact with their website visitors and customers in real-time through features like live chat, email management, and help desk. It is designed specifically for small businesses looking for an easy-to-use yet customizable live chat and customer support...
IntraService
IntraService is a comprehensive help desk and IT service management solution designed for modern enterprises. It enables IT teams to deliver excellent service quality while optimizing costs and resources.With IntraService, companies can track issues and service requests, manage IT assets and configuration items, build a knowledge base, automate processes with...
OggChat Live Help
OggChat Live Help is a feature-rich yet affordable live chat and help desk software solution designed for websites of all sizes. It allows website owners to communicate with visitors in real-time through fully customizable chat widgets that can be embedded on any page.Key features of OggChat Live Help include:Multiple chat...
Subiz
Subiz is a software platform that combines live chat and email marketing tools into one integrated solution aimed at small and medium businesses. Its key features include:Live chat - Chat with visitors in real-time directly on your website to provide assistance and capture more leads.Chatbots - Automate conversations with chatbots...
PPMessage
PPMessage is an open-source customer engagement platform designed to facilitate real-time communication between businesses and customers. It provides tools to support messaging across multiple platforms including in-app messaging, push notifications, SMS, Facebook Messenger, and more.Key capabilities and benefits of PPMessage include:Omnichannel customer engagement - Communicate with customers seamlessly via their...
Provide Support Live Chat
Provide Support Live Chat is a feature-rich live chat and help desk software designed for companies who want to improve sales and customer service. It allows companies to interact with visitors in real-time through live chat, email, voice/video chat, and self-help options.Key features include:- Chat widget is customizable to match...
BugPlug
BugPlug is a popular bug tracking and project management software used by software development teams. It provides a central platform to log software bugs, track issues, assign tasks, plan sprints, estimate work effort, and collaborate with team members.Some key features of BugPlug include:Intuitive interface to log bugs with descriptions, screenshots,...
Trakdesk
Trakdesk is a cloud-based project management and collaboration software designed for agile teams. It provides a variety of features to help plan, organize, track and manage work across projects and teams.Key features of Trakdesk include:Task management with customizable workflows to break down projects into manageable tasks and subtasksTime tracking to...
Carrrot
Carrrot is a user-friendly habit and goal tracking app designed to help users cultivate healthy routines, achieve goals and break bad habits. It enables users to choose habits and goals they want to track, set reminders and record progress on a daily or weekly basis.Key features of Carrrot include:Simple and...
JiLiveChat
jiLiveChat is a feature-rich yet affordable live chat and chatbot software designed for websites of all sizes. It enables real-time conversations between website visitors and agents through live chat to provide instant support and sales assistance.Key features of jiLiveChat include:Chatbot builder to create intelligent bots that can hold automated conversations...
LetsSyncro
LetsSyncro is a cloud-based file synchronization and sharing service suitable for personal use as well as for companies and teams. It allows users to synchronize files across devices so the latest versions are always accessible on all connected devices.Key features of LetsSyncro include:File versioning - access previous versions of files...
HumanFirst
HumanFirst is a cloud-based customer service software designed to help companies deliver more empathetic and personalized support experiences. The platform analyzes customer conversations in real-time to detect sentiment, intent, and key phrases. It then provides agents with guidance on how to respond appropriately based on the customer's emotional state.Key features...
Live Chat Live Help
Live Chat Live Help is a feature-rich live chat and help desk software solution designed for companies who want to improve sales and customer support. It lets you add chat widgets to your website to interact with visitors in real-time and convert them into customers.Key features include:Chat widgets with customizable...
ChatPirate
ChatPirate is a conversational AI platform used to create chatbots for a variety of channels including websites, mobile apps, messaging platforms, and more. It features an easy-to-use drag and drop interface that allows anyone to build, train and manage bots without coding.Some key capabilities and benefits of ChatPirate include:Intuitive bot...
Helloumi
Helloumi is an open-source e-signature solution that provides an alternative to paid services like HelloSign and DocuSign. It allows users to securely sign PDF documents digitally without the need for wet signatures.Some key features of Helloumi include:Upload PDFs and define signatory fields (name, email, signature, date, etc.)Customizable signing page with...
Snapengage
Snapengage is a cloud-based live chat and chatbot software designed to improve sales and customer support. It enables real-time communication between customers and company representatives through text chat, video chat, website visitor tracking, and screen-sharing.Key features of Snapengage include:Live chat – Instant messaging between customers and representatives via website chat...
Universal Chat
Universal Chat is a innovative messaging application launched in 2016 that enables free instant messaging and video calls for individuals and groups. It is compatible across all major platforms including Windows, Mac OS X, Linux, Android, and iOS devices.Universal Chat uses end-to-end encryption to securely protect every text, voice, or...
Gramchat
Gramchat is an AI-powered grammar checking and writing assistant tool designed to help writers improve their writing. It goes beyond basic grammar and spell checking to provide more advanced writing suggestions.Some key features of Gramchat include:Grammar and spelling error correction - it scans text and highlights issues like grammar mistakes,...
UNMETERED.Chat
UNMETERED.Chat is a free, secure, cross-platform messaging and video conferencing application. It offers unlimited group video calling for up to 12 participants, along with screen sharing, chat rooms, and direct messaging features.Some key features and benefits of UNMETERED.Chat include:No time limits on group video callsHD quality video and crisp audioScreen...
IAdvize
iAdvize is a conversational marketing platform designed to help businesses connect with customers in real-time across various digital channels. It allows companies to engage website visitors through chat, voice, video calls, and messaging via their website, mobile apps, and popular messaging platforms.Key features of iAdvize include:Live chat, voice, video, and...
Fibotalk live chat
Fibotalk live chat is a feature-rich yet easy-to-use live chat and messaging software designed for websites of all sizes. It enables real-time conversations between businesses and website visitors to provide instant support and boost sales.With Fibotalk, you can have unlimited agents handling chats simultaneously. It offers complete flexibility to customize...
Crowdstream
Crowdstream is a real-time market research platform used by brands, agencies, and market research firms to get rapid consumer feedback. It works by allowing users to create polls, surveys, or open-ended questions and receive responses from Crowdstream's global network of vetted respondents in real-time.Some key features of Crowdstream include:Real-time results...
HelpSquad
HelpSquad is a customer service software designed for small businesses to manage customer interactions across multiple channels and deliver exceptional support experiences. It centralizes all communications into one platform so agents have full context for every conversation.Features include shared multi-channel inboxes, knowledge base for self-service, canned responses to solve issues...
HappyFox Chat
HappyFox Chat is a feature-rich yet affordable live chat and helpdesk software designed for SMBs. It allows companies to instantly communicate with prospective customers visiting their website and provide real-time assistance. The intuitive interface makes it easy for agents to monitor visitors, initiate chats, provide support via canned responses, and...
Supportbench
Supportbench is a cloud-based help desk and customer support software solution designed for small and medium-sized businesses. It provides an easy-to-use ticketing platform for managing customer inquiries as well as powerful automation features for streamlining workflows.Key features of Supportbench include:Ticketing system for managing customer support requestsMultiple support channels - email,...
ArcChat.com
ArcChat.com is a free, web-based chat platform launched in 2019 that allows real-time communication between people through instant messaging. It has a simple, intuitive interface that makes it easy for users to start chatting instantly without needing to register an account.Key features of ArcChat.com include:Public chatrooms sorted by topic where...
Huggy
Huggy is an open-source virtual assistant software designed to understand natural language voice commands and complete tasks for the user. It can be thought of as an AI-powered personal assistant.Some key features of Huggy include:Integration with home automation platforms like SmartThings, allowing users to control IoT devices with voice commandsAbility...
HelpDesk by LiveChat
HelpDesk by LiveChat is a robust customer service software designed to help companies manage conversations with customers across multiple channels. It allows you to keep all customer interactions including email, live chat, social messengers, and social media messages organized in one shared team inbox.Key features of HelpDesk include:Shared team inbox...
The Real Time Chat
The Real Time Chat is a feature-rich real-time web-based communication software. It allows users to have real-time text conversations privately or in groups. Some of the key features include:Real-time private and group chatting with read receipts and typing indicatorsMedia sharing - share photos, audio, video and other files during chatsCustomizable...
Marketeer
Marketeer is a comprehensive marketing automation and CRM platform designed to help businesses attract, nurture, and retain customers more effectively. It provides a suite of features to streamline marketing and sales processes in one place.Key capabilities of Marketeer include:Lead nurturing through targeted email campaigns and lifecycle marketing to turn prospects...
Whisbi Professional
Whisbi Professional is a feature-rich customer engagement and live chat software designed specifically for sales, marketing, and support teams. It enables real-time communication with website visitors in order to qualify leads, provide support, boost conversions, and increase customer satisfaction.Key features include:Real-time visitor monitoring to see who is on your websiteChat...
ChatFlow.io
ChatFlow.io is a leading no-code chatbot development platform that enables anyone to build high-quality chatbots visually with no coding required. It provides a user-friendly drag-and-drop interface to create conversational flows using dialog blocks, along with a variety of NLP components like natural language understanding, question answering, sentiment analysis and more...
ContactGate
ContactGate is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses. It allows companies to organize leads, contacts, accounts and opportunities in one central place to help drive sales growth.Key features of ContactGate CRM include:Contact Management - Store all lead and customer information and interactions in...
GetInChat
GetInChat is a feature-rich customer service chat software designed to help companies provide real-time support and sales assistance through live chat. It allows organizations to communicate with visitors to their website or mobile app through an intuitive chat interface right within the browser.Some key features of GetInChat include:- Easy-to-use chat...
Sygma
Sygma is a 2D vector graphics editor designed specifically for Windows. It enables designers, illustrators and graphic artists to create a wide variety of vector artwork from scratch. Sygma incorporates an efficient suite of vector tools as well as bitmap image trace options.Some of the key features offered by Sygma...
Paldesk
Paldesk is a customer service software solution designed to help companies provide exceptional customer support across multiple digital channels. It combines AI-powered automation with multi-channel support to assist customer service teams in managing high volumes of customer interactions efficiently.Key features of Paldesk include:Omnichannel support via live chat, email, social media,...
AskMe Chat
AskMe Chat is a customizable live chat software designed for customer service teams. It enables real-time conversations between customers and support agents directly on company websites.Key features of AskMe Chat include:Real-time visitor tracking to see who is browsing your siteChat transfer between agents for seamless hand-offsCanned responses to quickly share...
1click.io
1click.io is a user-friendly website builder designed to help small businesses, entrepreneurs, bloggers, and anyone else create professional websites quickly and easily, without needing to know coding. It features an intuitive drag-and-drop interface that allows users to select pre-made layouts and themes, add and customize text, images, galleries, contact forms,...
Basma.ai
basma.ai is an AI-powered sales engagement and enablement platform designed to help companies optimize their sales process, outreach, and productivity. It utilizes artificial intelligence and machine learning to provide features such as:AI-generated emails - Write higher-converting, personalized emails at scale using basma.ai's GPT-3 integrationPredictive lead scoring - Score and prioritize...
Baseactive
Baseactive is a cloud-based database management software designed to help teams organize, analyze, and share data more efficiently. Some key features include:Flexible databases with customizable fields, views, and permissionsAutomations for managing repetitive workflows and notificationsIntegrations with over 100+ business apps like Slack, Zapier, and SalesforceVisual tools for reporting and analyzing...
