What is Smartsupp?
Smartsupp is a feature-rich live chat and customer support software designed for businesses of all sizes. It enables companies to engage with website visitors in real-time through chat conversations, audio/video calls, and co-browsing sessions.
Key features of Smartsupp include:
- Real-time visitor monitoring - Track visitors on your website and see their location, source, pages visited etc.
- Chat widget customization - Customize the chat widget design, colors and placement to match your brand.
- Chatbot integration - Automate conversations by integrating chatbots and use live agents for complex issues.
- Visitor profiling - Create detailed visitor profiles with information like location, source, browser used etc.
- Co-browsing - View and interact with a visitor's screen for assisted shopping/support.
- Ticketing system - Manage support queries even after visitors leave your site.
- Analytics and reports - In-depth analytics on agents, chat performance, visitors etc.
Overall, Smartsupp makes it easy for businesses to engage website visitors through multiple channels like chat, voice/video and co-browsing. Its customization options and integration capabilities allow it to meet the customer service needs of diverse businesses.