Smartsupp
Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.
Smartsupp: Real-Time Customer Support Software
Real-time customer support software for businesses, featuring live chat, audio/video calls, co-browsing, automated greetings & proactive chat invitations.
What is Smartsupp?
Smartsupp is a feature-rich live chat and customer support software designed for businesses of all sizes. It enables companies to engage with website visitors in real-time through chat conversations, audio/video calls, and co-browsing sessions.
Key features of Smartsupp include:
- Real-time visitor monitoring - Track visitors on your website and see their location, source, pages visited etc.
- Chat widget customization - Customize the chat widget design, colors and placement to match your brand.
- Chatbot integration - Automate conversations by integrating chatbots and use live agents for complex issues.
- Visitor profiling - Create detailed visitor profiles with information like location, source, browser used etc.
- Co-browsing - View and interact with a visitor's screen for assisted shopping/support.
- Ticketing system - Manage support queries even after visitors leave your site.
- Analytics and reports - In-depth analytics on agents, chat performance, visitors etc.
Overall, Smartsupp makes it easy for businesses to engage website visitors through multiple channels like chat, voice/video and co-browsing. Its customization options and integration capabilities allow it to meet the customer service needs of diverse businesses.
Smartsupp Features
Features
- Real-time chat
- Co-browsing
- Visitor tracking
- Chatbots
- Knowledge base
- Ticket management
- Live chat transcripts
- Canned responses
- Visitor profiles
- Real-time analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use
Great for small businesses
Affordable pricing
Good integration options
Good customer support
Cons
Limited features compared to competitors
Can be slow at times
Mobile app needs improvement
Lack of advanced analytics
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