Saleschat vs Smartsupp

Struggling to choose between Saleschat and Smartsupp? Both products offer unique advantages, making it a tough decision.

Saleschat is a Social & Communications solution with tags like chat, live-chat, sales, lead-generation.

It boasts features such as Real-time chat, Lead qualification, Appointment scheduling, Team inbox, Visitor tracking, Custom chat forms, Chatbots, Reporting and analytics and pros including Easy to use interface, Mobile optimization, Integrations with popular CRMs, Lead scoring and routing, Customizable chat forms, Chatbot builder, Visitor tracking and analytics.

On the other hand, Smartsupp is a Online Services product tagged with chat, live-chat, customer-service, analytics.

Its standout features include Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics, and it shines with pros like Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

Feature	Saleschat	Smartsupp
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

Saleschat

Description: Saleschat is a live chat and sales engagement platform designed for sales teams. It allows representatives to chat with website visitors in real-time to qualify leads, answer questions, and book meetings.

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Key Features Comparison

Saleschat Features

• Real-time chat
• Lead qualification
• Appointment scheduling
• Team inbox
• Visitor tracking
• Custom chat forms
• Chatbots
• Reporting and analytics

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Pros & Cons Analysis

Saleschat

Pros

• Easy to use interface
• Mobile optimization
• Integrations with popular CRMs
• Lead scoring and routing
• Customizable chat forms
• Chatbot builder
• Visitor tracking and analytics

Cons

• Limited customization options
• No phone or email support
• Lack of advanced features like co-browsing
• Can be pricey for small teams

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Pricing Comparison

Saleschat

• Subscription-Based

Smartsupp

• Freemium
• Subscription-Based