Comm100 Live Chat
Comm100 Live Chat is a customer service software that provides live chat, email management, and help desk features for companies to communicate with customers in real-time. It's an easy-to-use and customizable solution for small businesses.
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Comm100 Live Chat: Real-Time Customer Communication
Comm100 Live Chat is a customer service software that provides live chat, email management, and help desk features for companies to communicate with customers in real-time. It's an easy-to-use and customizable solution for small businesses.
What is Comm100 Live Chat?
Comm100 Live Chat is a popular customer service software solution that helps companies interact with their website visitors and customers in real-time through features like live chat, email management, and help desk. It is designed specifically for small businesses looking for an easy-to-use yet customizable live chat and customer support platform.
Some key features of Comm100 Live Chat include:
- Live chat - Chat with visitors to your website in real-time via text, video, co-browsing, and more. Comes with smart automations and routing features.
- Ticketing system - Manage, assign, and track customer support requests submitted via live chat, email, and forms.
- Visitor monitoring - See detailed visitor information and monitor customer journeys to see who needs help.
- Mobile-friendly - Access and manage chats on-the-go with native iOS and Android apps.
- Customizable interface - Tailor the live chat widget, chat console, and customer-facing portal to match your brand.
- Agent collaboration tools - Facilitate seamless hand-offs and collaboration between agents.
- Analytics and reports - Gain actionable insights with comprehensive reports on agents, teams, and channels.
With its ease of use, customization options, and comprehensive feature set for small business, Comm100 Live Chat makes an excellent live chat and help desk software choice for supporting customers in real-time across devices.
Comm100 Live Chat Features
Features
- Real-time live chat
- Chatbot automation
- Visitor monitoring
- Chat transfer
- Chat surveys
- Chat templates
- Customizable chat widget
- Agent collaboration
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Comprehensive features
Good value for money
Great customer support
Highly customizable
Cons
Can be pricey for larger teams
Some limitations in free plan
Integration with other software can be tricky
Official Links
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