Live Helper Chat
Live Helper Chat is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like multiple chat agents, canned messages, file sharing, and integration with CRM and helpdesk tools.
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Live Helper Chat: Real-Time Live Chat Software
Live Helper Chat is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like multiple chat agents, canned messages, file sharing, and integration with CRM and helpdesk tools.
What is Live Helper Chat?
Live Helper Chat is an open-source live chat application written in PHP and MySQL. It enables websites to engage with visitors in real-time through chat conversations. Some key features of Live Helper Chat include:
- Unlimited chat agents and departments - Allow multiple chat agents to handle conversations and organize them into different departments.
- Canned responses - Create predefined canned messages that agents can quickly send to visitors.
- Visitor monitoring - Monitor visitors on your site and see their basic information before chatting.
- File sharing - Share files, images, and links directly through the chat window.
- CRM and helpdesk integration - Integrate with popular CRM and helpdesk tools like Salesforce, Zendesk, and Freshdesk.
- Multilingual - Translate the chat widget and interface into multiple languages to provide localized experiences.
- Customizable widget and interface - Match the chat window and admin area to your brand.
- Android and iOS apps - Offer chat support directly from mobile devices.
- Statistics and reports - Track chat metrics like number of chats, wait times, agent performance, etc.
Overall, Live Helper Chat is a flexible live chat platform for websites looking to engage visitors in real-time while integrating chat support into their broader customer service strategy.
Live Helper Chat Features
Features
- Real-time chat
- Multiple chat agents
- Canned responses
- File sharing
- CRM integration
- Helpdesk integration
- Visitor monitoring
- Chat transcripts
- Customizable interface
- Multilingual support
Pricing
- Open Source
- Custom Pricing
Pros
Open source and free
Easy to install and use
Good feature set for the price
Active community support
Customizable and extensible
Cons
Can be resource intensive
Limited native mobile support
Steep learning curve for customization
Lacks some advanced features of paid solutions
Official Links
The Best Live Helper Chat Alternatives
Top Social & Communications and Live Chat and other similar apps like Live Helper Chat
Here are some alternatives to Live Helper Chat:
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