Live Helper Chat icon

Live Helper Chat

Live Helper Chat is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like multiple chat agents, canned messages, file sharing, and integration with CRM and helpdesk tools.

What is Live Helper Chat?

Live Helper Chat is an open-source live chat application written in PHP and MySQL. It enables websites to engage with visitors in real-time through chat conversations. Some key features of Live Helper Chat include:

  • Unlimited chat agents and departments - Allow multiple chat agents to handle conversations and organize them into different departments.
  • Canned responses - Create predefined canned messages that agents can quickly send to visitors.
  • Visitor monitoring - Monitor visitors on your site and see their basic information before chatting.
  • File sharing - Share files, images, and links directly through the chat window.
  • CRM and helpdesk integration - Integrate with popular CRM and helpdesk tools like Salesforce, Zendesk, and Freshdesk.
  • Multilingual - Translate the chat widget and interface into multiple languages to provide localized experiences.
  • Customizable widget and interface - Match the chat window and admin area to your brand.
  • Android and iOS apps - Offer chat support directly from mobile devices.
  • Statistics and reports - Track chat metrics like number of chats, wait times, agent performance, etc.

Overall, Live Helper Chat is a flexible live chat platform for websites looking to engage visitors in real-time while integrating chat support into their broader customer service strategy.

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