ClickDesk

ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

ClickDesk alternatives ➤

What is ClickDesk?

ClickDesk is a comprehensive customer service and help desk software designed to help companies deliver exceptional customer support across multiple channels. It provides shared team inboxes, service level agreements (SLAs), automation workflows, a customer self-service portal, and powerful reporting.

Some key features of ClickDesk include:

Shared Team Inboxes - Allow multiple agents to collaborate on customer queries through shared, team-based inboxes.
Multichannel Support - Support customers over email, live chat, phone, social media and self-service customer portal.
Knowledge Base - Create, organize and share articles to serve customers with consistent, accurate information.
Customer Portal - Allow customers to find solutions, track tickets and communicate without contacting an agent.
SLAs and Reporting - Define service targets, monitor team performance and identify areas for improvement.
Macros and Automation - Automate repetitive support tasks to boost team productivity.
Mobile App - Agents can respond to tickets on-the-go with native iOS and Android apps.

ClickDesk integrates seamlessly with popular business apps like Salesforce, Dropbox, Google Workspace and offers open API to connect with custom apps. With its intuitive interface, flexible plans and powerful functionality, ClickDesk is an ideal choice for modern support teams looking to provide delightful customer experiences.

Official Links

Official Website
www.clickdesk.com

The Best ClickDesk Alternatives

Top Apps like ClickDesk

Zendesk, Freshdesk, Chatwoot, tawk.to, UserVoice, ProProfs Help Desk, LiveAgent, UseResponse, Live Helper Chat, Get Satisfaction, ProProfs Chat, HelpCrunch, Oct8ne, Butterflive, Vivocha, Peek in, Agent.ai, OggChat Live Help, SPEXE, Live Chat Live Help, SiteHelp, HelpSquad, Fullview are some alternatives to ClickDesk.

Sugggest an alternative ❐

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

Chatwoot

Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow...

Tawk.to

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UserVoice

UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

LiveAgent

LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop...

UseResponse

UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.Ticket Management - Streamlines ticket assignment...

Live Helper Chat

Live Helper Chat is an open-source live chat application written in PHP and MySQL. It enables websites to engage with visitors in real-time through chat conversations. Some key features of Live Helper Chat include:Unlimited chat agents and departments - Allow multiple chat agents to handle conversations and organize them...

Get Satisfaction

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ProProfs Chat

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HelpCrunch

HelpCrunch is a cloud-based customer service software designed for small and medium businesses. It allows companies to manage all customer conversations from one help desk platform.Key features of HelpCrunch include:Shared team inboxes - Manage multiple support inboxes from different channels like email, live chat, Twitter, Facebook etc. under...

Oct8ne

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Butterflive

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Vivocha

Vivocha is a customer engagement platform designed to help companies communicate with customers across multiple digital channels. It provides businesses with live chat, chatbots, messaging, and visitor intelligence capabilities to improve the customer experience.Some key features of Vivocha include:Live Chat - Chat with customers in real-time via customizable...

Peek in

Peek in is a lightweight, easy-to-use screen recorder and annotation tool for Windows. It allows users to record their screen, webcam, add text annotations, mouse cursors, and more with just a few clicks.Some of the key features of Peek in include:Intuitive and simple user interface - Easy to...

Agent.ai

Agent.ai is a powerful conversational AI platform used to build chatbots and virtual agents for businesses. It utilizes advanced natural language processing and machine learning algorithms to understand customer questions and conversations, and provide accurate answers and recommendations.Key features of Agent.ai include:Intelligent understanding of natural language...

OggChat Live Help

OggChat Live Help is a feature-rich yet affordable live chat and help desk software solution designed for websites of all sizes. It allows website owners to communicate with visitors in real-time through fully customizable chat widgets that can be embedded on any page.Key features of OggChat Live Help include...

SPEXE

SPEXE is an open-source, free password manager and digital vault application developed by SPEXEproject. It provides users with a safe and convenient way to store sensitive information such as passwords, credit card details, notes, identities, and more in an encrypted digital vault on their device.Some key features of SPEXE...

Live Chat Live Help

Live Chat Live Help is a feature-rich live chat and help desk software solution designed for companies who want to improve sales and customer support. It lets you add chat widgets to your website to interact with visitors in real-time and convert them into customers.Key features include:Chat widgets...

SiteHelp

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HelpSquad

HelpSquad is a customer service software designed for small businesses to manage customer interactions across multiple channels and deliver exceptional support experiences. It centralizes all communications into one platform so agents have full context for every conversation.Features include shared multi-channel inboxes, knowledge base for self-service, canned responses to solve...

Fullview

Fullview is a business intelligence and data visualization software used by companies to visualize and analyze data to gain meaningful insights. It provides an intuitive drag-and-drop interface that allows non-technical users to easily connect multiple data sources like SQL, NoSQL databases, cloud apps, etc. and create interactive dashboards and reports...