ClickDesk
ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation wo
help-desk
customer-support
shared-inbox
knowledge-base
customer-portal
automation-workflows
ClickDesk: Customer Service Software
Customer support software with features like shared inbox, knowledge base, customer portal and automation workflows for online support across email, live chat, phone calls and social media.
What is ClickDesk?
ClickDesk is a comprehensive customer service and help desk software designed to help companies deliver exceptional customer support across multiple channels. It provides shared team inboxes, service level agreements (SLAs), automation workflows, a customer self-service portal, and powerful reporting.
Some key features of ClickDesk include:
- Shared Team Inboxes - Allow multiple agents to collaborate on customer queries through shared, team-based inboxes.
- Multichannel Support - Support customers over email, live chat, phone, social media and self-service customer portal.
- Knowledge Base - Create, organize and share articles to serve customers with consistent, accurate information.
- Customer Portal - Allow customers to find solutions, track tickets and communicate without contacting an agent.
- SLAs and Reporting - Define service targets, monitor team performance and identify areas for improvement.
- Macros and Automation - Automate repetitive support tasks to boost team productivity.
- Mobile App - Agents can respond to tickets on-the-go with native iOS and Android apps.
ClickDesk integrates seamlessly with popular business apps like Salesforce, Dropbox, Google Workspace and offers open API to connect with custom apps. With its intuitive interface, flexible plans and powerful functionality, ClickDesk is an ideal choice for modern support teams looking to provide delightful customer experiences.
ClickDesk Features
Features
- Shared inbox
- Knowledge base
- Customer portal
- Automation workflows
- Live chat
- Email support
- Social media integration
- Ticketing system
- SLA and reporting
Pricing
- Subscription-Based
Pros
Intuitive interface
Omnichannel support
Customizable workflows
Robust knowledge base
Real-time analytics
Cons
Can be pricey for small teams
Mobile app needs improvement
Setup and customization can be complex initially
Official Links
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