Vivocha
Vivocha is a customer service software that provides live chat, chatbots, and messaging to help companies communicate with customers. It offers features like real-time visitor tracking, chat routing, and reporting.
live-chat
chatbots
messaging
customer-support
Vivocha: Live Chat & Customer Service Software
Vivocha is a customer service software that provides live chat, chatbots, and messaging to help companies communicate with customers. It offers features like real-time visitor tracking, chat routing, and reporting.
What is Vivocha?
Vivocha is a customer engagement platform designed to help companies communicate with customers across multiple digital channels. It provides businesses with live chat, chatbots, messaging, and visitor intelligence capabilities to improve the customer experience.
Some key features of Vivocha include:
- Live Chat - Chat with customers in real-time via customizable chat widgets. Route chats to the right agents.
- Chatbots - Automate conversations with AI-powered chatbots. Handle common queries to reduce agent workload.
- Messaging - Contact customers via their preferred channels like SMS, Facebook, and WhatsApp.
- Visitor Tracking - Get insights on each visitor to your website with their location, referral sources, page visits etc.
- Agent Desktop - Respond to customers quickly with features like file sharing, smart replies, and custom statuses for agents.
- Integrations - Connect with popular tools like Shopify, WordPress, Salesforce etc to enrich customer data.
- Reporting - Track metrics like chat volume, response times, wait times etc to improve customer service.
With its customer engagement software, Vivocha aims to help companies have meaningful conversations with customers across channels and provide them with quick responses and solutions.
Vivocha Features
Features
- Real-time visitor tracking
- Live chat
- Chatbots
- Messaging
- Chat routing
- Reporting
Pricing
- Subscription-Based
- Custom Pricing
Pros
Easy to use interface
Integrates with popular platforms
Provides analytics and reports
Offers AI-powered chatbots
Helps improve customer satisfaction
Cons
Can be pricey for small businesses
Chatbot customization is limited
Lacks some advanced features
Mobile app needs improvement
Steep learning curve initially
Official Links
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