Zendesk Chat
Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.
live-chat
messaging
bots
customer-service
Zendesk Chat: Live Customer Service Software
A live chat software providing real-time communication between companies and customers on their website, mobile app, and messaging apps, part of the Zendesk customer experience platform.
What is Zendesk Chat?
Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.
Key features of Zendesk Chat include:
- Live chat widget for websites and mobile apps
- Messaging across popular platforms like WhatsApp, Facebook Messenger etc
- Chatbot builder to automate conversations
- Agent desktop app to manage all chats
- Customer history and profiles
- Customizable chat interface
- Real-time analytics and reports
- Seamless integration with Zendesk Support and other tools
Zendesk Chat is used by companies across industries like ecommerce, travel, finance etc to provide personalized and seamless customer experiences. It provides the tools for sales and support teams to engage customers proactively and improve customer satisfaction.
With its ease of use, scalability and advanced features, Zendesk Chat is considered one of the top live chat software solutions for enterprises. It helps organizations optimize their customer engagement and boost sales and conversion rates.
Zendesk Chat Features
Features
- Live chat
- Messaging
- Bots
- Real-time customer communication
- Integration with Zendesk Support and other Zendesk products
- Customizable chat widget
- Chat routing and assignment
- Chat transcripts and reporting
- Proactive chat
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Easy to set up and use
Provides omnichannel customer support
Scales to support high chat volumes
Mobile-friendly
Bots can automate common queries
Integrates with popular tools and apps
Cons
Can get expensive for larger teams
Limited customization options
Third-party bot integration is limited
Lacks some advanced features like co-browsing
Official Links
The Best Zendesk Chat Alternatives
Top Social & Communications and Customer Service and other similar apps like Zendesk Chat
Here are some alternatives to Zendesk Chat:
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LeadChat is a software designed specifically for lead generation and sales through the use of chatbots. It allows businesses to add intelligent chatbots to their websites to engage with visitors and convert them into leads or customers.Some of the key features of LeadChat include:Drag & drop chatbot builder to easily...
ChatIsOn
ChatIsOn is a feature-rich live chat software designed for businesses looking to improve customer experience and increase sales. It enables real-time conversations between company representatives and website visitors to provide immediate support and guidance.Key features of ChatIsOn include:- Customizable chat widgets with options to match company branding- Canned responses to...
Velaro
Velaro is a feature-rich live chat and messaging software designed for sales, marketing, and support teams. It enables real-time engagement with website visitors to nurture leads, drive sales, and provide exceptional customer service.Key features of Velaro include:Real-time visitor tracking to see who is on your website and respond promptlyConversation routing...
Whisbi Professional
Whisbi Professional is a feature-rich customer engagement and live chat software designed specifically for sales, marketing, and support teams. It enables real-time communication with website visitors in order to qualify leads, provide support, boost conversions, and increase customer satisfaction.Key features include:Real-time visitor monitoring to see who is on your websiteChat...
Helloify
Helloify is a Google Chrome and Firefox browser extension that injects the word "hello" randomly into web pages for comedic effect. When enabled, Helloify will scan the text content of web pages as you browse and replace common words with "hello" at random intervals.The result is web pages that read...
IMsupporting
IMsupporting is a feature-rich customer service software designed to help businesses deliver exceptional customer support across multiple digital channels.It provides an omni-channel platform that lets support teams manage customer conversations from one unified inbox. Agents can respond to customer queries over email, live chat, social media, and messaging apps. The...
ChatFlow.io
ChatFlow.io is a leading no-code chatbot development platform that enables anyone to build high-quality chatbots visually with no coding required. It provides a user-friendly drag-and-drop interface to create conversational flows using dialog blocks, along with a variety of NLP components like natural language understanding, question answering, sentiment analysis and more...
ContactGate
ContactGate is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses. It allows companies to organize leads, contacts, accounts and opportunities in one central place to help drive sales growth.Key features of ContactGate CRM include:Contact Management - Store all lead and customer information and interactions in...
GetInChat
GetInChat is a feature-rich customer service chat software designed to help companies provide real-time support and sales assistance through live chat. It allows organizations to communicate with visitors to their website or mobile app through an intuitive chat interface right within the browser.Some key features of GetInChat include:- Easy-to-use chat...
AskMe Chat
AskMe Chat is a customizable live chat software designed for customer service teams. It enables real-time conversations between customers and support agents directly on company websites.Key features of AskMe Chat include:Real-time visitor tracking to see who is browsing your siteChat transfer between agents for seamless hand-offsCanned responses to quickly share...
Novocall
Novocall is a cloud-based call center and contact center solution designed for small to mid-sized businesses. It aims to provide an all-in-one platform with the key capabilities needed to run a modern, omnichannel contact center.Some of the main features Novocall offers include:Automatic Call Distribution (ACD) - routes incoming calls to...
1click.io
1click.io is a user-friendly website builder designed to help small businesses, entrepreneurs, bloggers, and anyone else create professional websites quickly and easily, without needing to know coding. It features an intuitive drag-and-drop interface that allows users to select pre-made layouts and themes, add and customize text, images, galleries, contact forms,...
Nice.Chat
Nice.Chat is a feature-rich customer service and live chat software designed for companies of all sizes. It enables businesses to communicate with website visitors in real-time through customizable chat windows and engage prospective customers actively.Key features of Nice.Chat include:Real-time messaging – Talk to customers directly via live chat and respond...
Baseactive
Baseactive is a cloud-based database management software designed to help teams organize, analyze, and share data more efficiently. Some key features include:Flexible databases with customizable fields, views, and permissionsAutomations for managing repetitive workflows and notificationsIntegrations with over 100+ business apps like Slack, Zapier, and SalesforceVisual tools for reporting and analyzing...
