Callback24
Callback24 is a call tracking and routing platform that enables businesses to track incoming calls, route them intelligently, and get insights through real-time analytics. It provides customizable call flows, intelligent call routing rules, call recording, IVR menus, and integrat
call-tracking
call-routing
analytics
Callback24: Intelligent Call Tracking & Routing Platform
Callback24 is a call tracking and routing platform that enables businesses to track incoming calls, route them intelligently, and get insights through real-time analytics. It provides customizable call flows, intelligent call routing rules, call recording, IVR menus, and integration with popular business systems.
What is Callback24?
Callback24 is a cloud-based call tracking and call routing software designed for small and medium businesses. It enables companies to track phone calls, understand caller behavior, route calls intelligently, and integrate telephony data with other business systems.
Key features of Callback24 include:
- Call tracking - Track number of calls, call duration, location, device details, and more. Gain insights into call performance through reports.
- Intelligent call routing - Set up conditional routing rules and IVR menus to route calls based on time of day, department, caller ID, and other parameters.
- Call recording - Record inbound and outbound calls for quality assurance, training purposes, and dispute resolution.
- Integrations - Integrate telephony data with popular platforms like Salesforce, Zapier, Slack through Callback24's APIs and webhooks.
- Customizable call flows - Build interactive voice menus with hold music, whisper messages, voicemail and more using an easy drag-and-drop interface.
Overall, Callback24 is an affordable and full-featured call tracking and analytics platform for SMBs looking to professionalize call management processes and glean strategic insights from phone-based interactions.
Callback24 Features
Features
- Call tracking and routing
- Intelligent call routing rules
- Call recording
- IVR menus
- Integration with popular business systems
Pricing
- Subscription-Based
Pros
Customizable call flows
Real-time analytics and insights
Improved customer experience through intelligent routing
Cons
Potentially complex setup for non-technical users
Limited free plan features
Official Links
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