Callbell
Callbell is a cloud-based call center software that provides features like auto attendant, call routing, call recording, real-time dashboard, etc. It allows businesses to set up a professional call center quickly without any hardware requirements.
cloudbased
auto-attendant
call-routing
call-recording
realtime-dashboard
Callbell: Cloud-Based Call Center Software for Quick Setup
Cloud-based call center software with auto attendant, call routing, call recording, real-time dashboard and quick setup options without hardware requirements.
What is Callbell?
Callbell is a feature-rich cloud-based call center software designed for small and medium businesses. It enables companies to set up a professional call center in minutes without investing in any hardware or telephony infrastructure.
Key features of Callbell include:
- Auto attendant - Automated interactive voice response system that routes calls to the right agents or teams.
- Call routing - Intelligent call distribution based on agent availability, skills, wait time etc.
- Call recording - Record customer calls for quality assurance and training purposes.
- Real-time dashboard - Monitor key call center metrics like traffic source, call volume, wait time etc.
- Smart number - Cloud based virtual phone numbers from any local area code.
- CRM integration - Integrates with popular CRM softwares.
- Mobile app - Agents can receive or make calls using the app.
Pricing starts from $15 per month per agent. It provides extensive customer support options. Overall, Callbell is an affordable and easy to use cloud call center platform for SMBs.
Callbell Features
Features
- Auto attendant
- Call routing
- Call recording
- Real-time dashboard
- Cloud-based
- No hardware requirements
Pricing
- Subscription-Based
Pros
Easy and quick setup
Scalable
Flexible call routing
Call recording for quality control
Real-time analytics
No hardware costs
Cons
Can be expensive for large call centers
Limited customization options
Reliant on internet connectivity
Call quality dependent on internet speeds
Limited integration options
Official Links
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