Live Chat Bot
Live Chat Bot is a software that provides real-time chat conversations on websites through an AI-powered bot. It can respond to customer queries, guide them to relevant pages, and collect contact information without human involvement.
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Live Chat Bot: AI-Powered Real-Time Customer Conversations
Live Chat Bot provides real-time chat conversations on websites through an AI-powered bot, responding to customer queries, guiding them to relevant pages, and collecting contact information without human involvement.
What is Live Chat Bot?
Live Chat Bot is an artificial intelligence-powered conversational agent that interacts with website visitors in real time through a chat interface. It serves as an automated customer service representative by responding to common questions, providing information about products/services, and assisting with common tasks like checkouts or form fills.
Major features of Live Chat Bot include:
- Natural language processing to understand context and intent of visitor questions
- Pre-configured scripts and dialogues for common conversations
- Integration with business systems like CRM and analytics to access visitor data
- Chatbot builder tools to create and optimize chat flows for different goals - sales, support etc.
- Live monitoring tools to track conversations and take over from the bot when needed
- Options to collect visitor contact information such as email, phone number etc.
- Customizable chat widget and bot avatar to match company branding
Benefits of Live Chat Bot include 24/7 availability on website, increased lead generation and sales through enhanced engagement, lower support costs, and providing consistent, automated and personalized service to every visitor. It serves as an always-on sales and support rep for websites that can scale infinitely without adding staff.
Live Chat Bot Features
Features
- Real-time chatbot
- AI-powered conversations
- Website integration
- Lead generation
- FAQ automation
- 24/7 availability
- Multiple chatbots
- Customizable interface
- Analytics and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Improves customer experience
Increases sales and conversions
Provides instant support
Reduces support costs
Scales conversations
Works around the clock
Integrates with other tools
Cons
May lack human touch
AI has limitations
Setup can be complex
Needs ongoing training
Data privacy concerns
Official Links
The Best Live Chat Bot Alternatives
Top Ai Tools & Services and Chatbots and other similar apps like Live Chat Bot
Here are some alternatives to Live Chat Bot:
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Chatwoot
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Tawk.to
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Intercom
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LiveAgent
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UseResponse
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Userlike
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Tidio
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Smartsupp
Smartsupp is a feature-rich live chat and customer support software designed for businesses of all sizes. It enables companies to engage with website visitors in real-time through chat conversations, audio/video calls, and co-browsing sessions.Key features of Smartsupp include:Real-time visitor monitoring - Track visitors on your website and see their location,...
Callbell
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Chaskiq
Chaskiq is an open-source customer service and support platform that provides similar functionality as Intercom. It allows businesses to have conversations with customers across multiple channels including live chat, email, messaging platforms, and more.Some key features of Chaskiq include:Interactive chatbots for automated conversationsTeam inbox for managing support ticketsKnowledge base to...
HumanFirst
HumanFirst is a cloud-based customer service software designed to help companies deliver more empathetic and personalized support experiences. The platform analyzes customer conversations in real-time to detect sentiment, intent, and key phrases. It then provides agents with guidance on how to respond appropriately based on the customer's emotional state.Key features...
