UseResponse

UseResponse is a customer service software that helps teams deliver fast, consistent, and personalized support across channels. It enables efficient ticket routing, knowledge base management, and automation workflows.

UseResponse alternatives ➤

What is UseResponse?

UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:

Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.
Ticket Management - Streamlines ticket assignment, prioritization, collaboration and resolution. Comes with robust automation and SLAs.
Knowledge Base - Curate searchable content for self-service and equip agents with approved articles for faster response.
Customer Intelligence - Unified customer profiles and interaction history to personalize engagement.
Reporting & Analytics - Pre-built and customizable reports to uncover actionable insights.
Integrations - Seamlessly integrate with the existing stack including CRM, Helpdesks, Authentication and more.
APIs & Customization - Open APIs and developer friendly extensibility options.

In summary, UseResponse enables modern support teams to deliver personalized, contextual customer experiences and improve operational efficiency through its comprehensive customer service software platform.

Official Links

Official Website
www.useresponse.com

The Best UseResponse Alternatives

Top Apps like UseResponse

osTicket, Zendesk, Freshdesk, Chatwoot, UserVoice, Zammad, Corteza Service Cloud, Hey,Listen!, ProProfs Help Desk, Raiseaticket, Cloudmattr, DiamanteDesk, All Our Ideas, UserEcho, Simple Feature Requests, ClickDesk, OpenWidget, User.com, Discut, Qualaroo, Awesome Support, Track-It! Help Desk Software, Helpy.io, Engati, Crust Service Cloud, Fider, Featurebase, Hearken, IdeaScale, PHPBack, Helpjuice, LiveAgent, Nolt, Get Satisfaction, PlushForums, Feature Upvote, Productboard, Hello Charles, Heartcount, Beingo, Canny, Kampsite, Upvoty, HappyFox, HelpCrunch, Joinly, Faveo HELPDESK, Screets, FeedBear, Crowdicity, Trengo, Doorbell.io, SupportBee, Best Support System, Mopinion, Acceptify, Froged, Live Chat Bot, Ideator, MomentCRM, Hitsteps, Maian Support, Momentum.link, traggr, AzureDesk, Callbell, Chaskiq, Feature Monkey, Reply Now, Zent.io, Bizpopuli, Noora, JitBit Helpdesk, Acute, SupportPal, Astuto, VoxPopuli, HelpShift, Deskero, Uxeria.com, Wizu, Full Help, ReadyDesk, Inforobo, Streakle, Feedback Lite, BusyBench, Sleekplan, Suggested, Ideakeep, Chatlio, ImproveLoop, Bornevia, See Memo, MARE Surveys, HelpSpace, InputKit, Productroad, Product Pains, Helpman, Enchant.com, BetaEasy, Livewire Messenger, Gorgias Helpdesk, BigRadar.io, IdeaTorrent, iPerceptions, Brimir, Agent.ai, GetSmily, KISSInsights, Heeduser, Copiny, UserPowered, Google Moderator, Convas, Zoho Discussions, EndUserFeedback, BugPlug, Eyenewton, Trakdesk, GoToHelpDesk.net, Helprace, FeedbacQ, Helloumi, Deskware, HelpMaster, Gramchat, IdeaLab by Collective Innovation, UNMETERED.Chat, Fibotalk live chat, Zonka Feedback, Supportbench, Huggy, Load Spark, The Real Time Chat, Marketeer, CustomerSure, Banckle Feedback Capture, ZupportDesk, SmarterTrack Help Desk 7, Gripeless, Wantoo.io, UserRules, My Hall Monitor, RenegadeWorks, Brandelp, Kiunei, Clarabridge are some alternatives to UseResponse.

Sugggest an alternative ❐

OsTicket

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Chatwoot

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Raiseaticket

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Product Pains is a product management software designed to help identify problems and opportunities in your product by aggregating user feedback and complaints from multiple sources. It integrates with support tickets, app store reviews, social media, and other channels to give you a comprehensive view of the pains users are...

Helpman

Helpman is a feature-rich documentation tool used by software teams, technical writers, and support professionals to create and maintain help systems and technical documentation more efficiently.With Helpman you can create context-sensitive online help, user manuals and guides, knowledge bases, and other documentation deliverables you need for your software applications...

Enchant.com

Enchant.com is a cloud-based software platform designed specifically for vacation rental owners and managers. It provides an all-in-one solution to manage listings, reservations, guest communication, pricing, cleaning tasks and more.Key features of Enchant.com include:Reservation management - Receive and manage guest booking requests, send quotes, process payments...

BetaEasy

BetaEasy is an all-in-one software solution for beta testing, bug tracking, and feedback management. It provides a seamless platform for businesses to manage their entire beta testing and product feedback process.Key features of BetaEasy include:Customizable beta sign up forms to attract relevant testersAutomated beta tester onboarding workflowsIn-app bug...

Livewire Messenger

Livewire Messenger is a free, open-source instant messaging platform developed by Livewire Labs. It is available for Windows, macOS, Linux and Android operating systems.Some key features of Livewire Messenger include:User-friendly and intuitive interface for easy navigation and chattingSupports one-on-one chats as well as group chatsReal-time messaging with text...

Gorgias Helpdesk

Gorgias Helpdesk is a robust customer service software designed to help companies deliver faster, more personalized customer support across multiple channels. It allows you to handle support inquiries coming from email, live chat, popular messengers like WhatsApp or Facebook, help portals like Zendesk, and more - all from a unified...

BigRadar.io

BigRadar.io is a competitive intelligence and market research platform suitable for business analysts, product managers, and marketing professionals across industries. It utilizes artificial intelligence and big data to help users track competitors, identify threats and opportunities in their market landscape, and receive alerts on key developments.Some key features...

IdeaTorrent

IdeaTorrent is an open-source idea management software designed to help companies and teams collect, develop, and manage ideas. It provides an easy way for employees and stakeholders to submit ideas, vote and comment on submissions to determine which ideas show the most promise and potential, and track idea campaigns. IdeaTorrent...

IPerceptions

iPerceptions is a SaaS platform focused on digital customer experience analytics. It enables companies to measure and improve the experience customers have when engaging with their digital properties such as websites, mobile apps, intranets etc.The main capabilities and features of iPerceptions include:Deploying feedback surveys like NPS, CSAT to...

Brimir

Brimir is an open-source help desk software built using Ruby on Rails. It provides a simple and clean interface that allows support teams to efficiently manage customer tickets, email conversations, and knowledge base articles.Some key features of Brimir include:Shared mailboxes - Allow multiple agents to manage a single...

Agent.ai

Agent.ai is a powerful conversational AI platform used to build chatbots and virtual agents for businesses. It utilizes advanced natural language processing and machine learning algorithms to understand customer questions and conversations, and provide accurate answers and recommendations.Key features of Agent.ai include:Intelligent understanding of natural language...

GetSmily

GetSmily is a cloud-based customer service software designed to help companies deliver exceptional customer support across multiple channels. It provides a unified platform to manage customer queries and conversations via email, phone, web chat, social media, and self-service portals.Key features of GetSmily include:Ticketing system to track, prioritize, and...

KISSInsights

KISSInsights is a user research and analytics platform designed to help product teams understand user behavior and gain actionable insights. It combines qualitative user research with powerful analytics to provide a holistic view of the customer experience.Key features of KISSInsights include:Session recordings - Record actual user sessions on...

Heeduser

Heeduser is a comprehensive user research and usability testing platform designed to help product teams validate designs, ideas and concepts efficiently. It provides an end-to-end solution for planning, recruiting, conducting, analyzing and sharing UX studies.Some key features and benefits of Heeduser include:Recruiting: Get access to a panel of...

Copiny

Copiny is a robust software solution designed to help content creators protect and track their digital media files. It utilizes cutting-edge digital rights management (DRM) and digital watermarking technology to enable secure distribution while retaining control over how files are accessed and used.Some key features of Copiny include:Military-grade...

UserPowered

UserPowered is a unique customer support software that leverages a community of passionate users to provide helpdesk services instead of traditional call center agents. It works by allowing companies to connect their customers directly with expert users who voluntarily provide answers and help.Some key benefits of UserPowered include:Lower...

Google Moderator

Google Moderator is a free online service launched by Google in 2008 that facilitates collaborative prioritization and decision-making. It allows users to create structured discussions around ideas, questions, polls, and voting. The service enables engaging a wider audience to submit suggestions, rank priorities, vote on proposals, and provide meaningful feedback.Some...

Convas

Convas is a digital whiteboard application designed for collaboration and visual brainstorming. It provides teams with a shared online space to sketch ideas, diagrams, flowcharts, and more.Some key features of Convas include:Real-time collaboration - Multiple people can edit the canvas simultaneously from anywhere.Variety of drawing tools -...

Zoho Discussions

Zoho Discussions is an online forum and discussion board software designed to help organizations build private online communities to improve communication between employees, customers, partners etc. It is developed by Zoho Corporation and integrated with other Zoho applications.Some key features of Zoho Discussions include:Forums - Create multiple forums...

EndUserFeedback

EndUserFeedback is a robust feedback and survey software designed to help organizations collect actionable feedback from their customers and employees. Some key features of EndUserFeedback include:NPS Surveys - Send Net Promoter Score surveys via email and in-app to measure customer loyalty and satisfaction.In-App Surveys - Embed feedback surveys...

BugPlug

BugPlug is a popular bug tracking and project management software used by software development teams. It provides a central platform to log software bugs, track issues, assign tasks, plan sprints, estimate work effort, and collaborate with team members.Some key features of BugPlug include:Intuitive interface to log bugs with...

Eyenewton

Eyenewton is a feature-rich screen magnification and reader software designed to help people with visual impairments use computers and mobile devices more easily. It works across Windows, Mac, iOS, and Android platforms.Some of the key features Eyenewton offers include:Up to 60x zoom capability to enlarge text and images...

Trakdesk

Trakdesk is a cloud-based project management and collaboration software designed for agile teams. It provides a variety of features to help plan, organize, track and manage work across projects and teams.Key features of Trakdesk include:Task management with customizable workflows to break down projects into manageable tasks and subtasksTime...

GoToHelpDesk.net

GoToHelpDesk.net is a cloud-based help desk and IT ticketing software designed for small and medium businesses. It provides a single dashboard to manage customer queries and IT support issues efficiently.Key features of GoToHelpDesk.net include:Ticket management - Create, assign, track and resolve support tickets from one centralized...

Helprace

Helprace is a feature-rich customer service software designed to help companies deliver exceptional support experiences. Here are some key things to know about Helprace:- It provides a shared inbox for teams to manage customer tickets and requests in one place. Agents can collaborate on tickets through comments and assign...

FeedbacQ

FeedbacQ is a robust, easy to use feedback and survey software designed for businesses of all sizes. It provides an intuitive drag-and-drop survey builder to create a wide range of surveys, questionnaires, polls and assessments to gather feedback and insights from customers, employees, students and other stakeholders.Key features include...

Helloumi

Helloumi is an open-source e-signature solution that provides an alternative to paid services like HelloSign and DocuSign. It allows users to securely sign PDF documents digitally without the need for wet signatures.Some key features of Helloumi include:Upload PDFs and define signatory fields (name, email, signature, date, etc.)Customizable...

Deskware

Deskware is a desktop application designed to enhance productivity and streamline workflows. It provides an intuitive interface to help you organize open applications and documents, switch between tasks, and integrate with popular tools like calendar and email.Key features of Deskware include:Application and window management - Snap windows to...

HelpMaster

HelpMaster is a comprehensive help desk and customer support software solution designed to help companies provide excellent customer service while improving agent productivity. It includes a wide range of features to streamline request and issue management across channels like email, phone, chat, and social media.Key features of HelpMaster include...

Gramchat

Gramchat is an AI-powered grammar checking and writing assistant tool designed to help writers improve their writing. It goes beyond basic grammar and spell checking to provide more advanced writing suggestions.Some key features of Gramchat include:Grammar and spelling error correction - it scans text and highlights issues like...

IdeaLab by Collective Innovation

IdeaLab by Collective Innovation is an end-to-end open innovation management software designed to help organizations drive innovation by leveraging collective intelligence. It provides a flexible platform to crowdsource ideas, manage innovation challenges, form innovation communities, and collaborate with both internal and external stakeholders.Key features of IdeaLab include:Idea management...

UNMETERED.Chat

UNMETERED.Chat is a free, secure, cross-platform messaging and video conferencing application. It offers unlimited group video calling for up to 12 participants, along with screen sharing, chat rooms, and direct messaging features.Some key features and benefits of UNMETERED.Chat include:No time limits on group video callsHD quality video...

Fibotalk live chat

Fibotalk live chat is a feature-rich yet easy-to-use live chat and messaging software designed for websites of all sizes. It enables real-time conversations between businesses and website visitors to provide instant support and boost sales.With Fibotalk, you can have unlimited agents handling chats simultaneously. It offers complete flexibility to...

Zonka Feedback

Zonka Feedback is a comprehensive customer feedback and survey software designed to help businesses better understand customer needs and expectations. It enables organizations to:Create and send multi-channel surveys via email, social media, website, and QR codesCollect feedback across channels through customizable feedback forms and widgets embedded in websites and...

Supportbench

Supportbench is a cloud-based help desk and customer support software solution designed for small and medium-sized businesses. It provides an easy-to-use ticketing platform for managing customer inquiries as well as powerful automation features for streamlining workflows.Key features of Supportbench include:Ticketing system for managing customer support requestsMultiple support channels...

Huggy

Huggy is an open-source virtual assistant software designed to understand natural language voice commands and complete tasks for the user. It can be thought of as an AI-powered personal assistant.Some key features of Huggy include:Integration with home automation platforms like SmartThings, allowing users to control IoT devices with...

Load Spark

Load Spark is an open source load and performance testing tool for web applications. It allows developers and testers to simulate hundreds or thousands of concurrent virtual users hitting a web application to test its capacity, stability, and scalability under load.Some key features of Load Spark include:Ability to...

The Real Time Chat

The Real Time Chat is a feature-rich real-time web-based communication software. It allows users to have real-time text conversations privately or in groups. Some of the key features include:Real-time private and group chatting with read receipts and typing indicatorsMedia sharing - share photos, audio, video and other files during...

Marketeer

Marketeer is a comprehensive marketing automation and CRM platform designed to help businesses attract, nurture, and retain customers more effectively. It provides a suite of features to streamline marketing and sales processes in one place.Key capabilities of Marketeer include:Lead nurturing through targeted email campaigns and lifecycle marketing to...

CustomerSure

CustomerSure is a robust customer service software designed to help companies deliver exceptional omnichannel support. It consolidates all customer conversations across channels like email, live chat, social media, and phone into a unified interface to improve agent productivity.Key features of CustomerSure include:Knowledge Base - An extensive knowledge base...

Banckle Feedback Capture

Banckle Feedback Capture is a robust customer feedback software designed to help businesses capture, analyze and leverage customer insights to drive growth. Here are some key features of Banckle Feedback Capture:Customizable feedback surveys - Create targeted surveys to collect structured feedback across digital channels including email, web, and SMS...

ZupportDesk

ZupportDesk is a cloud-based customer service and help desk software designed for companies of all sizes. It provides a single dashboard to efficiently track, prioritize, and solve customer support tickets across multiple communication channels including email, phone, chat, and social media.Key features include:Ticket management - Automatically route, assign...

SmarterTrack Help Desk 7

SmarterTrack Help Desk 7 is a customizable customer service and support ticketing software designed for small to enterprise businesses. It enables companies to efficiently manage customer inquiries from multiple channels including email, live chat, social media, and self-service.Key features of SmarterTrack Help Desk 7 include:Multi-channel support - Interact with customers...

Gripeless

Gripeless is a comprehensive customer feedback and review management software designed specifically for small businesses. It enables businesses to easily monitor online customer feedback from various sources including review sites like Yelp, Google, and Facebook in one centralized platform.With Gripeless, businesses can encourage customers to leave reviews, capture feedback...

Wantoo.io

Wantoo.io is a customer feedback software designed to help businesses better understand and act on customer needs. It includes the following key features:Feedback collection - Wantoo provides various channels to gather customer feedback including in-app surveys, email surveys after purchases/support issues, feedback widgets on websites, and review...

UserRules

UserRules is a business rules management system (BRMS) and workflow automation software. It provides a way to define, execute, and manage complex business logic and rules in applications and processes without traditional programming.Some key capabilities of UserRules include:Graphical rules designer to model decision logic and workflowsDrag and drop...

My Hall Monitor

My Hall Monitor is a software program created specifically for classroom behavior management and student monitoring. It is designed to help teachers encourage positive behavior and maintain an orderly, productive classroom environment.The software allows teachers to create a profile for each student with details like their grade level, student...

RenegadeWorks

RenegadeWorks is an all-in-one software solution designed specifically for digital marketing agencies, freelancers, and teams. It brings together useful tools for client and project management, reporting and analytics, invoicing, time tracking, and more into a single intuitive platform.Some key features of RenegadeWorks include:Client portals for managing client information...

Brandelp

Brandelp is a leading social listening and analytics platform used by brands, agencies, and publishers to monitor and analyze social media conversations. Some key features of Brandelp include:Social listening across platforms like Twitter, Facebook, Instagram, YouTube, news sources, forums, and moreConfigurable dashboards to track metrics like campaign performance, brand...

Kiunei

Kiunei is an open-source, self-hosted project management and team collaboration software. It is designed to help teams organize work, manage projects, and work more efficiently together.Some of the key features Kiunei offers include:Task management with customizable workflows and statusesInteractive Kanban boards for visual project trackingFile management with version...

Clarabridge

Clarabridge is a comprehensive customer experience management platform designed to help businesses collect, analyze and act on customer feedback gathered from various sources like phone calls, surveys, emails, chat, social media and more. It utilizes artificial intelligence, natural language processing and text analytics to transform unstructured customer data like call...