UseResponse
UseResponse is a customer service software that helps teams deliver fast, consistent, and personalized support across channels. It enables efficient ticket routing, knowledge base management, and automation workflows.
customer-service
ticketing
knowledge-base
automation
UseResponse: Customer Service Software
UseResponse is a customer service software that helps teams deliver fast, consistent, and personalized support across channels. It enables efficient ticket routing, knowledge base management, and automation workflows.
What is UseResponse?
UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:
- Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.
- Ticket Management - Streamlines ticket assignment, prioritization, collaboration and resolution. Comes with robust automation and SLAs.
- Knowledge Base - Curate searchable content for self-service and equip agents with approved articles for faster response.
- Customer Intelligence - Unified customer profiles and interaction history to personalize engagement.
- Reporting & Analytics - Pre-built and customizable reports to uncover actionable insights.
- Integrations - Seamlessly integrate with the existing stack including CRM, Helpdesks, Authentication and more.
- APIs & Customization - Open APIs and developer friendly extensibility options.
In summary, UseResponse enables modern support teams to deliver personalized, contextual customer experiences and improve operational efficiency through its comprehensive customer service software platform.
UseResponse Features
Features
- Omnichannel support
- Ticketing system
- Knowledge base
- Automation workflows
- SLA management
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Intuitive interface
Powerful automation
Robust knowledge base
Multi-channel support
Customizable workflows
Cons
Can be pricey for small teams
Initial setup takes some time
Advanced features have learning curve
Official Links
The Best UseResponse Alternatives
Top Business & Commerce and Customer Service and other similar apps like UseResponse
OsTicket
osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in the system.Staff...
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Freshdesk
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
Chatwoot
Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow an unlimited...
UserVoice
UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry to resolution....
Zammad
Zammad is an open-source, web-based helpdesk and customer support system. It is designed to be an affordable alternative to commercial systems such as Zendesk or Freshdesk, providing similar functionality for a fraction of the cost.Some of the key features of Zammad include:Ticket management - Customers can submit support tickets via...
Corteza Service Cloud
Corteza Service Cloud is an open-source low-code platform that enables rapid development of business applications for companies of all sizes. It provides a visual composer and automation tools to build full-featured solutions without the need for coding expertise.With Corteza, you can quickly build applications for managing data records, workflows and...
Hey,Listen!
Hey, Listen! is a lightweight desktop notification software designed to provide unobtrusive yet effective reminders and notifications. It runs quietly in the background until a reminder needs to be displayed.With an easy-to-use interface, you can set up custom notifications for almost anything - upcoming appointments, tasks and deadlines, medicines or...
ProProfs Help Desk
ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system to manage...
Raiseaticket
Raiseaticket is a comprehensive IT service desk and asset management solution designed to help IT teams manage services, assets, and requests more efficiently. Here are some key capabilities of Raiseaticket:Ticket Management - Raiseaticket provides an easy way for end users to submit service tickets via email, portal, chat, or phone....
Cloudmattr
Cloudmattr is a cloud management and governance platform designed to help organizations gain control over complex, multi-cloud environments. Here is an overview of Cloudmattr's key capabilities:- Visibility - Cloudmattr provides a single pane of glass to monitor cost, usage, performance and security across AWS, Azure, GCP and Kubernetes. This includes...
DiamanteDesk
DiamanteDesk is a cloud-based customer service and help desk software designed for small and medium-sized businesses. It provides a suite of features to help companies deliver exceptional customer support across multiple channels.Key features of DiamanteDesk include:Ticket Management - Customizable ticket workflows and SLAs to streamline request handling. Automatic ticket routing...
All Our Ideas
All Our Ideas is an online platform used for crowdsourcing opinions, gathering feedback, and achieving group consensus. The software allows administrators or organizers to enter a list of ideas, concepts, or suggestions around a particular topic. These ideas are then presented to site visitors in the form of two-choice questions,...
UserEcho
UserEcho is a customizable customer feedback and helpdesk software designed to help companies connect with users and customers. Some key features of UserEcho include:Idea Management - Users can submit ideas and suggestions, vote and comment on others' ideas. Companies can manage and respond to ideas.Feedback Forums - Public forums for...
Simple Feature Requests
Simple Feature Requests is a user feedback and product roadmapping software that helps companies understand what features their customers want added or improved. It provides an easy way for customers to suggest, vote on, and discuss potential new features and improvements.Some key capabilities include:Public portal where customers can submit, vote...
ClickDesk
ClickDesk is a comprehensive customer service and help desk software designed to help companies deliver exceptional customer support across multiple channels. It provides shared team inboxes, service level agreements (SLAs), automation workflows, a customer self-service portal, and powerful reporting.Some key features of ClickDesk include:Shared Team Inboxes - Allow multiple agents...
OpenWidget
OpenWidget is an open-source and cross-platform widget toolkit for building graphical user interface (GUI) applications. It allows developers to create modern, interactive interfaces using a rich set of customizable and themeable UI components.Some key features of OpenWidget include:Supports all major operating systems like Windows, MacOS, Linux, and mobile platformsUtilizes native...
User.com
User.com is a leading user research and usability testing platform used by product teams across various industries. It aims to help teams validate product ideas faster by connecting them with target users for quick yet insightful feedback.Some key capabilities and benefits of User.com include:Access to network of over 1 million...
Discut
Discut is an open-source discussion platform built using React and Node.js. It allows website owners and app developers to easily integrate threaded conversations and discussions into their platforms. Some key features of Discut include:Real-time updates - Comments and reactions appear instantly without needing to refresh.Reactions - Users can react to...
Qualaroo
Qualaroo is a user experience research and survey software that allows websites to gather targeted customer feedback through surveys, polls, NPS ratings, and more. It integrates directly into websites to collect feedback from visitors in real-time.Key features include:Surveys - Create targeted surveys that are triggered by time on page, scrolling...
Awesome Support
Awesome Support is a feature-rich WordPress help desk and customer support plugin that helps businesses provide better customer service. It lets you set up a complete ticketing system on your WordPress site where customers can open support tickets for issues they face with your product or service.Some key features of...
Track-It! Help Desk Software
Track-It! Help Desk Software is an affordable, easy-to-use solution designed specifically for internal IT teams. It brings together help desk ticketing, asset management, change and release management, purchase order tracking, and reporting into a single intuitive platform.Key features of Track-It! include:Ticketing system to track, prioritize, and resolve end user requestsAsset...
Helpy.io
Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.- Live chat -...
Engati
Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to build flows...
Crust Service Cloud
Crust Service Cloud is a feature-rich cloud-based customer service software designed specifically for small and medium businesses. It allows companies to support their customers across multiple channels including email, live chat, phone calls, social media and more from a unified interface.Key features of Crust Service Cloud include:Omnichannel customer support -...
Fider
Fider is an open source customer feedback and feature management tool. It allows companies to organize and prioritize customer ideas and feedback. Fider helps product teams build products that customers love.With Fider, companies can collect and organize customer requests for improvements, new features, and bug reports. Customers can upvote items...
Featurebase
Featurebase is a feature management and experimentation platform designed to help product teams build, target, and measure product features effectively. With Featurebase, you can:Deploy features to specific user segments for A/B testing and roll out features gradually.Control feature releases through targeting based on attributes like user properties, geographic location, or...
Hearken
Hearken is an open-source community engagement platform designed to help news organizations better connect with their audience. It provides a suite of tools to facilitate two-way communication between newsrooms and their readers.Some key features of Hearken include:Crowdsourcing - Newsrooms can gather story ideas and personal experiences from readers by posting...
IdeaScale
IdeaScale is a cloud-based idea management software designed to help organizations manage innovation through crowdsourced ideas and suggestions. It provides an interactive online platform where employees and external stakeholders like customers can submit ideas, vote, comment and participate in discussions.Key features of IdeaScale include:Customizable idea submission forms to gather relevant...
PHPBack
PHPBack is an open source backup software written in PHP that allows automated scheduled backups of MySQL, PostgreSQL, SQLite, MongoDB, Redis, files and folders. It can compress and encrypt backups for efficient storage and security.Some key features of PHPBack:Setup schedules to take automated database and file backupsStore backups locally or...
Helpjuice
Helpjuice is a leading knowledge base and documentation software designed to help teams create, organize, and share knowledge across their organization. Some key features of Helpjuice include:User-friendly editor to easily create and format knowledge base articles, user manuals, FAQs, and morePowerful search so customers and employees can quickly find the...
LiveAgent
LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop.Key...
Nolt
Nolt is an open-source web application for managing user feedback and feature requests. It provides a simple interface where users can submit ideas or requests for new features, improvements, or bug fixes. Other community members can then upvote those submissions to show support.Product and development teams can use Nolt to...
Get Satisfaction
Get Satisfaction is a customer engagement and experience platform designed to help companies build better relationships with their customers. It allows brands to have conversations with customers right on their website, mobile app or social media channels.Some key features of Get Satisfaction include:Public customer community - Customers can ask questions,...
PlushForums
PlushForums is an open-source Internet forum software package written in PHP. It allows an individual or organization to host their own discussion board website for topics of interest.Some key features of PlushForums include:Lightweight and fast - Optimized for speed and low resource usageEasy installation - Can be set up in...
Feature Upvote
Feature Upvote is a SaaS platform focused on product feature requests and roadmapping. It provides an easy way for users to suggest new features or improvements for a product, mobile app or SaaS platform, and allow others to vote on those suggestions. Key capabilities include:Allow users to submit and vote...
Productboard
Productboard is a cloud-based product management software designed to help teams manage product roadmaps efficiently. It consolidates user feedback, prioritizes features, and facilitates product decision making, all within a single visual interface.Key features of Productboard include:Idea management - Collect feature requests and feedback from customers, stakeholders etc. Group similar suggestions...
Hello Charles
Hello Charles is an artificial intelligence-powered conversational agent that simulates human conversations. Developed by Anthropic, it features an interactive chatbot interface that allows users to have friendly, natural language conversations with the persona of 'Charles'.Charles has been programmed with a vast knowledge base across numerous domains, allowing it to understand...
Heartcount
Heartcount is a mindfulness and meditation application designed to help users reduce stress, anxiety, and negative emotions through guided meditations, breathing exercises, relaxing music, nature sounds, and mood tracking tools.The app includes a library of guided meditations led by professional meditation teachers that focus on themes like reducing anxiety, improving...
Beingo
Beingo is an online presentation software that can be used as an alternative to Microsoft PowerPoint. It has an easy-to-use drag and drop interface that allows anyone to create professional-looking presentations, regardless of design experience.Some key features of Beingo include:Professionally designed templates - Choose from a wide variety of templates...
Canny
Canny is a user-focused product roadmapping software that helps product and development teams collect, organize, and prioritize customer feedback and feature requests. Here are some key things to know about Canny:Makes it easy to collect feedback from users through simple feedback widgets that can be embedded anywhere.Automatically organizes user feedback...
Kampsite
Kampsite is an open-source website builder and content management system (CMS) designed to help small businesses, organizations, and individuals to easily create professional-looking websites without needing to know how to code. It provides an intuitive drag-and-drop interface to build pages using pre-made content blocks and also has a template library...
Upvoty
Upvoty is an easy-to-use feedback and survey software designed to help individuals and organizations quickly create customized polls, questionnaires, surveys and more to gather actionable insights. It provides an intuitive drag-and-drop survey builder interface along with customizable templates to help users with no technical skills build engaging surveys in minutes.Key...
HappyFox
HappyFox is a customizable cloud-based customer support and help desk software designed for modern customer service teams. It enables companies to deliver efficient and personalized support across multiple channels including email, phone, live chat, social media and self-service portal.With HappyFox, teams can have meaningful conversations with customers, capture support requests...
HelpCrunch
HelpCrunch is a cloud-based customer service software designed for small and medium businesses. It allows companies to manage all customer conversations from one help desk platform.Key features of HelpCrunch include:Shared team inboxes - Manage multiple support inboxes from different channels like email, live chat, Twitter, Facebook etc. under one help...
Joinly
Joinly is a comprehensive customer data platform (CDP) and marketing automation solution designed to help businesses consolidate customer data from disparate sources, gain actionable insights into customer behavior and preferences, and orchestrate personalized omnichannel marketing campaigns.Key features and benefits of Joinly include:Unified Customer Profiles - Build a single source of...
Faveo HELPDESK
Faveo Helpdesk is an open source help desk and customer support ticket system designed for small to enterprise level businesses. It enables companies to provide efficient customer service by streamlining ticket management and communication.Key features of Faveo Helpdesk include:Email, portal, chat, and API support for creating ticketsSLA policies and remindersTicket...
Screets
Screets is a free and open-source software application for note taking, knowledge management, and collaboration. At its core, Screets allows users to create rich text documents that can contain formatted text, bullet points, images, links, tags, and more.Key features of Screets include:Intuitive and customizable workspace to organize notes and documentsPowerful...
FeedBear
FeedBear is a free, open-source RSS reader and feed aggregator software for Windows, Mac, and Linux. It provides a convenient way to subscribe to feeds from your favorite blogs, news sites, webcomics, podcasts, and more - aggregating all the updates in one place so you don't miss anything important.With an...
Crowdicity
Crowdicity is a feature-rich ideation and open innovation software that enables organizations to tap into the wisdom and creativity of a distributed crowd or community. Its purpose is to help companies crowdsource ideas, solutions, suggestions, and content from employees, customers, partners or the general public.Some key capabilities and benefits of...
Trengo
Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other business...
Doorbell.io
Doorbell.io is a customer engagement and analytics platform designed for small to medium-sized businesses. It allows companies to chat with website visitors in real-time, gather data on visitor behavior, and integrate popular tools like CRMs, help desks, automation software and more.Some key capabilities and benefits of Doorbell.io include:Live website chat...
SupportBee
SupportBee is a cloud-based help desk and shared inbox platform designed for small and medium-sized businesses. Its key features include:Ticketing system to manage customer support requestsShared team inboxes to collaborate on incoming emailsLive chat widget to interact with website visitorsAutomation tools like macros and canned responses to streamline workflowsCustom views...
Best Support System
Best Support System is a comprehensive customer service software designed to help companies deliver amazing support experiences. It brings all the key support channels and tools together in one place.With Best Support System you can:Manage support requests from multiple channels like email, live chat, social media and more via a...
Mopinion
Mopinion is a customer experience analytics platform used by businesses to gather feedback from customers through surveys, reviews, and other methods. It includes features such as:Building and distributing web and mobile surveys to understand customer satisfaction.Integrating reviews from platforms like Google, Facebook, and Trustpilot to analyze customer sentiment.Using feedback widgets...
Acceptify
Acceptify is a user-friendly cookie consent management and privacy policy generator platform designed to help website owners comply with global privacy laws and regulations like GDPR and CCPA. It provides an easy way to create customized cookie consent banners that clearly explain what cookies a website uses and why it...
Froged
Froged is an open source blog publishing application built on the Laravel PHP framework. It allows bloggers and writers to easily write, organize, and publish articles and blog posts through an intuitive web interface.Some key features of Froged include:Post writing and editing using a WYSIWYG editorMedia management for uploading images...
Live Chat Bot
Live Chat Bot is an artificial intelligence-powered conversational agent that interacts with website visitors in real time through a chat interface. It serves as an automated customer service representative by responding to common questions, providing information about products/services, and assisting with common tasks like checkouts or form fills.Major features of...
Ideator
Ideator is collaborative ideation and mind mapping software designed for teams to generate ideas visually, organize thoughts and information, and plan projects more effectively. It's an intuitive brainstorming and visual thinking tool that helps teams collaborate and align around ideas.With Ideator, teams can build idea maps to connect thoughts and...
MomentCRM
MomentCRM is a cloud-based customer relationship management (CRM) platform tailored for small and medium-sized businesses. It aims to provide an easy-to-use CRM to track interactions across sales, marketing, and support.Key features of MomentCRM include:Contact Management - Organize customer and lead details in one place. Track contact history and activity over...
Hitsteps
Hitsteps is a web analytics platform designed to give website owners deep insights into visitor behavior through heatmaps, click analytics, scroll tracking, and other data visualizations. Some key capabilities and benefits of using Hitsteps include:Heatmaps showing where visitors click and scroll on each page, highlighting the most popular areas.Click analytics...
Maian Support
Maian Support is a cloud-based customer service and help desk software designed for small and medium-sized businesses. It enables companies to provide efficient customer support across multiple channels like email, phone, live chat, social media, and self-service portals.Key features of Maian Support include:Ticketing system to track, prioritize, and solve customer...
Momentum.link
Momentum.link is a browser extension available for Chrome, Firefox, Edge, and Opera that replaces boring new tab pages with a personalized dashboard to boost productivity and inspiration.Key features of Momentum include:To-do list to track tasks and goalsWeather information for your locationRotating background images and quotesPomodoro timer for time managementNotes sectionIntegration...
Traggr
traggr is a social networking platform designed specifically for video game enthusiasts. It aims to connect gamers from around the world and serve as a hub for gaming communities.Some key features of traggr include:Gamer profiles - Users can create detailed profiles highlighting the games they play, their gaming platforms, their...
AzureDesk
AzureDesk is a cloud-based IT service management (ITSM) solution built on Microsoft Azure technology. It is designed to help IT teams manage their services, assets, issues and requests through pre-configured ITSM workflows.Key features of AzureDesk include:Asset management - track hardware and software assets across the organizationChange management - plan, assess...
Callbell
Callbell is a feature-rich cloud-based call center software designed for small and medium businesses. It enables companies to set up a professional call center in minutes without investing in any hardware or telephony infrastructure.Key features of Callbell include:Auto attendant - Automated interactive voice response system that routes calls to the...
Chaskiq
Chaskiq is an open-source customer service and support platform that provides similar functionality as Intercom. It allows businesses to have conversations with customers across multiple channels including live chat, email, messaging platforms, and more.Some key features of Chaskiq include:Interactive chatbots for automated conversationsTeam inbox for managing support ticketsKnowledge base to...
Feature Monkey
Feature Monkey is a flexible product roadmapping software that helps product managers collect feature requests, prioritize ideas, and build product roadmaps. It provides an intuitive interface to capture feedback from stakeholders through multiple channels like interviews, surveys, support tickets, etc.Once feedback is collected, Feature Monkey allows you to define, describe...
Reply Now
Reply Now is an email productivity application designed to help users manage their replies more efficiently. It works inside your existing email system, whether Outlook, Gmail, or another provider.Some key features of Reply Now include:Reminders for emails that need a response - Emails are detected and reminders automatically set so...
Zent.io
Zent.io is a cloud-based workflow management and automation platform designed for solopreneurs, small teams, and growing businesses. It makes it easy to model, automate and streamline business processes without coding.With an intuitive drag-and-drop interface, Zent.io allows users to visually map and document workflows by connecting triggers, actions and conditions into...
Bizpopuli
Bizpopuli is a cloud-based business software that consolidates multiple business operations into a single integrated platform. Designed for small and medium-sized businesses, it combines functionalities like project management, accounting, human resource management, customer relationship management (CRM), inventory management, reporting and analytics, among others.By centralizing all business data and processes into...
Noora
Noora is an open-source virtual personal assistant software designed to help users be more organized and productive. It has a conversational interface that allows you to interact with it much like you would with a real human assistant.Some of the key features Noora provides include:Schedule management - Noora can add...
JitBit Helpdesk
JitBit Helpdesk is a help desk and customer support ticketing system designed for small and medium-sized businesses. Its intuitive user interface and setup process makes it easy to quickly organize customer support without the need for extensive employee training.Key features of JitBit Helpdesk include:Ticket management - Automatically route, assign, track...
Acute
Acute is a versatile digital painting and drawing application available for Windows, macOS and Linux platforms. As an open-source program, Acute is completely free to download and use.Some of the key features of Acute include:Intuitive user interface with customizable toolbar and shortcutsHundreds of customizable brushes with settings for size, opacity,...
SupportPal
SupportPal is a customer service and help desk software designed for companies that want to deliver excellent support across multiple channels. It consolidates all customer conversations and queries into one shared inbox so agents get full context instead of fragmented data.Key features of SupportPal include:Shared inbox - Manage all conversations...
Astuto
Astuto is a robust open-source network and server monitoring software. It enables administrators to keep track of critical metrics like uptime, connection speeds, traffic flows, and system resources usage across their infrastructure.Some key features of Astuto include:Intuitive dashboards for visualizing network performance and healthCustomizable alerts and notifications when issues ariseMonitoring...
VoxPopuli
VoxPopuli is an open-source web application that can be used to create live polls, quizzes, word clouds, and more during presentations, meetings, or events. It provides an interactive way for presenters to gather feedback and increase audience participation.To use VoxPopuli, the presenter first creates polls or other activities in the...
HelpShift
HelpShift is a customer service software platform designed to help companies provide seamless support across multiple channels. It offers a set of integrated products for customer service teams including help desk software, knowledge base software, and in-app self-service support.Key features and benefits of HelpShift include:Multi-channel support across in-app messaging, email,...
Deskero
Deskero is a project management and collaboration tool designed for Scrum and Kanban agile software development teams. It aims to simplify agile software development process and improve team collaboration.Key features of Deskero include:Customizable Kanban boards to visualize workSprint planning with backlogs and roadmapsTask, epic, and story managementEstimation and time trackingTeam...
Uxeria.com
Uxeria is an all-in-one user experience design platform built to help teams collaborate and build better digital products. It provides a suite of tools that cover the entire UX design process - from early research and ideation all the way to prototyping and usability testing.Key features of Uxeria include:User research...
Wizu
Wizu is a cloud-based project management and team collaboration tool designed for agile software development teams. It provides a variety of features to help teams plan, organize, track, and manage work more effectively.Key features of Wizu include:Customizable kanban boards for visualizing work and workflowFlexible task management with features like statuses,...
Full Help
Full Help is a leading help authoring and content management platform used by many software companies and enterprises to create and manage help content. It streamlines the process of creating, organizing, translating, and publishing help content across various formats and channels.Key features of Full Help include:Intuitive WYSIWYG editor for authoring...
ReadyDesk
ReadyDesk is a cloud-based customer service software designed for small and medium-sized businesses. It allows companies to manage customer conversations and requests from multiple channels like email, phone, chat, and social media through a unified inbox.Key features of ReadyDesk include:Shared inbox - Enable teams to collaborate on customer requests through...
Inforobo
Inforobo is an open source business intelligence platform that allows organizations to access and analyze data from multiple sources for improved decision making. It was released in 2020 as an alternative to proprietary BI tools like Tableau, Qlik, and Power BI.Key features of Inforobo include:Interactive dashboards and reportsDrag-and-drop interface to...
Streakle
Streakle is a cloud-based customer relationship management (CRM) and sales engagement platform designed for small and medium-sized businesses. It provides tools to help sales and marketing teams manage the entire lead-to-customer journey in one system.Key features of Streakle include:Contact Management: Organize leads and customers with custom fields and tags to...
Feedback Lite
Feedback Lite is a customer feedback software tailored for small businesses looking for an affordable yet powerful solution to manage customer interactions. Here are some key features of Feedback Lite:Collect customer reviews & feedback across various channels like email, web forms, SMS surveysSentiment analysis to automatically detect positive, negative &...
BusyBench
BusyBench is an open-source benchmarking and load testing tool specifically designed for evaluating the performance of PostgreSQL databases. It can simulate real-world database usage scenarios and workloads to help understand how a PostgreSQL database performs under stress.Some key features of BusyBench include:Simulating OLTP database workloads with multiple concurrent database connectionsConfigurable...
Sleekplan
Sleekplan is a powerful yet easy-to-use business planning software designed to help entrepreneurs and startups create professional business plans. Its intuitive drag-and-drop editor makes it simple to build visually appealing plans using one of their many industry-specific templates.Key features of Sleekplan include:Over 500 ready-made templates for every type of business.Step-by-Step...
Suggested
Suggested is a free and open-source note taking application designed for organizing thoughts, ideas, and to-do lists. It has a simple, distraction-free interface that allows users to quickly create, edit, tag, and search notes.Some key features of Suggested include:Clean, minimalist interface to avoid distractionsBasic WYSIWYG editor for formatting notesTagging for...
Ideakeep
Ideakeep is an idea management software designed to help organizations and teams capture ideas and manage the innovation process. It provides a central place to submit, discuss, organize and evaluate ideas for new products, services, process improvements and more.With Ideakeep, anyone can easily submit ideas into the system through ideaboxes....
Chatlio
Chatlio is a popular live chat and chatbot software solution designed for sales, marketing, and support teams. It makes it easy to engage with website visitors in real-time through customizable chat widgets, gather lead intelligence and feedback, and automate conversations using AI-powered chatbots.Key features of Chatlio include:Live chat widgets for...
ImproveLoop
ImproveLoop is a SaaS customer feedback and product analytics platform optimized for agile product development teams. It aims to help teams collect, analyze, and act on customer feedback more efficiently through the product development lifecycle.Key features of ImproveLoop include:Targeted customer surveys - Create surveys tailored to specific customer segments and...
Bornevia
Bornevia is an open-source workflow management and business process software designed to help organizations model, automate, manage, track, and optimize their business processes. It provides a flexible and lightweight platform to streamline operations and increase efficiency.Some key features of Bornevia include:Intuitive drag and drop interface to model business processes and...
See Memo
See Memo is a free and open source knowledge management and personal wiki software. It allows users to easily capture, organize and search information such as ideas, notes, reference materials, etc. to build their own personal knowledge base or wiki.Some of the key features of See Memo include:Intuitive wiki-style linking...
MARE Surveys
MARE Surveys is an user-friendly online survey software solution that makes it easy to create, distribute, and analyze surveys to gather feedback. Some key features include:Drag-and-drop survey builder with customizable templates to quickly build professional surveysRandomization and logic features for more advanced surveysVariety of distribution methods including email, web links,...
HelpSpace
HelpSpace is a customer service and help desk software designed to help companies deliver exceptional customer support across channels. It provides a single unified inbox to manage all customer queries from phone, email, chat, social media and more in one place.Key features of HelpSpace include:Unified inbox to manage queries from...
InputKit
InputKit is an open-source virtual keyboard toolkit for iOS that allows developers to easily customize and enhance the typing experience in their apps. Some key features of InputKit include:Theming & Styling - Easily apply custom themes and styles to the keyboard without needing to build a keyboard from scratch.Autocorrection &...
Productroad
Productroad is a cloud-based product management software designed to help product managers and teams manage the entire product lifecycle. It provides the following key features:Product roadmapping with release planning - Visualize product strategy on roadmaps with themes, timeframes and releases. Prioritize features and share roadmaps with stakeholders.Ideation management - Crowdsource...
Product Pains
Product Pains is a product management software designed to help identify problems and opportunities in your product by aggregating user feedback and complaints from multiple sources. It integrates with support tickets, app store reviews, social media, and other channels to give you a comprehensive view of the pains users are...
Helpman
Helpman is a feature-rich documentation tool used by software teams, technical writers, and support professionals to create and maintain help systems and technical documentation more efficiently.With Helpman you can create context-sensitive online help, user manuals and guides, knowledge bases, and other documentation deliverables you need for your software applications and...
Enchant.com
Enchant.com is a cloud-based software platform designed specifically for vacation rental owners and managers. It provides an all-in-one solution to manage listings, reservations, guest communication, pricing, cleaning tasks and more.Key features of Enchant.com include:Reservation management - Receive and manage guest booking requests, send quotes, process payments and deposits, and track...
BetaEasy
BetaEasy is an all-in-one software solution for beta testing, bug tracking, and feedback management. It provides a seamless platform for businesses to manage their entire beta testing and product feedback process.Key features of BetaEasy include:Customizable beta sign up forms to attract relevant testersAutomated beta tester onboarding workflowsIn-app bug reporting and...
Livewire Messenger
Livewire Messenger is a free, open-source instant messaging platform developed by Livewire Labs. It is available for Windows, macOS, Linux and Android operating systems.Some key features of Livewire Messenger include:User-friendly and intuitive interface for easy navigation and chattingSupports one-on-one chats as well as group chatsReal-time messaging with text, audio and...
Gorgias Helpdesk
Gorgias Helpdesk is a robust customer service software designed to help companies deliver faster, more personalized customer support across multiple channels. It allows you to handle support inquiries coming from email, live chat, popular messengers like WhatsApp or Facebook, help portals like Zendesk, and more - all from a unified...
BigRadar.io
BigRadar.io is a competitive intelligence and market research platform suitable for business analysts, product managers, and marketing professionals across industries. It utilizes artificial intelligence and big data to help users track competitors, identify threats and opportunities in their market landscape, and receive alerts on key developments.Some key features of BigRadar.io...
IdeaTorrent
IdeaTorrent is an open-source idea management software designed to help companies and teams collect, develop, and manage ideas. It provides an easy way for employees and stakeholders to submit ideas, vote and comment on submissions to determine which ideas show the most promise and potential, and track idea campaigns. IdeaTorrent...
IPerceptions
iPerceptions is a SaaS platform focused on digital customer experience analytics. It enables companies to measure and improve the experience customers have when engaging with their digital properties such as websites, mobile apps, intranets etc.The main capabilities and features of iPerceptions include:Deploying feedback surveys like NPS, CSAT to collect structured...
Brimir
Brimir is an open-source help desk software built using Ruby on Rails. It provides a simple and clean interface that allows support teams to efficiently manage customer tickets, email conversations, and knowledge base articles.Some key features of Brimir include:Shared mailboxes - Allow multiple agents to manage a single support email...
Agent.ai
Agent.ai is a powerful conversational AI platform used to build chatbots and virtual agents for businesses. It utilizes advanced natural language processing and machine learning algorithms to understand customer questions and conversations, and provide accurate answers and recommendations.Key features of Agent.ai include:Intelligent understanding of natural language - the bots can...
GetSmily
GetSmily is a cloud-based customer service software designed to help companies deliver exceptional customer support across multiple channels. It provides a unified platform to manage customer queries and conversations via email, phone, web chat, social media, and self-service portals.Key features of GetSmily include:Ticketing system to track, prioritize, and resolve customer...
KISSInsights
KISSInsights is a user research and analytics platform designed to help product teams understand user behavior and gain actionable insights. It combines qualitative user research with powerful analytics to provide a holistic view of the customer experience.Key features of KISSInsights include:Session recordings - Record actual user sessions on your website...
Heeduser
Heeduser is a comprehensive user research and usability testing platform designed to help product teams validate designs, ideas and concepts efficiently. It provides an end-to-end solution for planning, recruiting, conducting, analyzing and sharing UX studies.Some key features and benefits of Heeduser include:Recruiting: Get access to a panel of over 400,000...
Copiny
Copiny is a robust software solution designed to help content creators protect and track their digital media files. It utilizes cutting-edge digital rights management (DRM) and digital watermarking technology to enable secure distribution while retaining control over how files are accessed and used.Some key features of Copiny include:Military-grade AES-256 encryption...
UserPowered
UserPowered is a unique customer support software that leverages a community of passionate users to provide helpdesk services instead of traditional call center agents. It works by allowing companies to connect their customers directly with expert users who voluntarily provide answers and help.Some key benefits of UserPowered include:Lower costs -...
Google Moderator
Google Moderator is a free online service launched by Google in 2008 that facilitates collaborative prioritization and decision-making. It allows users to create structured discussions around ideas, questions, polls, and voting. The service enables engaging a wider audience to submit suggestions, rank priorities, vote on proposals, and provide meaningful feedback.Some...
Convas
Convas is a digital whiteboard application designed for collaboration and visual brainstorming. It provides teams with a shared online space to sketch ideas, diagrams, flowcharts, and more.Some key features of Convas include:Real-time collaboration - Multiple people can edit the canvas simultaneously from anywhere.Variety of drawing tools - Convas offers standard...
Zoho Discussions
Zoho Discussions is an online forum and discussion board software designed to help organizations build private online communities to improve communication between employees, customers, partners etc. It is developed by Zoho Corporation and integrated with other Zoho applications.Some key features of Zoho Discussions include:Forums - Create multiple forums and subforums...
EndUserFeedback
EndUserFeedback is a robust feedback and survey software designed to help organizations collect actionable feedback from their customers and employees. Some key features of EndUserFeedback include:NPS Surveys - Send Net Promoter Score surveys via email and in-app to measure customer loyalty and satisfaction.In-App Surveys - Embed feedback surveys directly into...
BugPlug
BugPlug is a popular bug tracking and project management software used by software development teams. It provides a central platform to log software bugs, track issues, assign tasks, plan sprints, estimate work effort, and collaborate with team members.Some key features of BugPlug include:Intuitive interface to log bugs with descriptions, screenshots,...
Eyenewton
Eyenewton is a feature-rich screen magnification and reader software designed to help people with visual impairments use computers and mobile devices more easily. It works across Windows, Mac, iOS, and Android platforms.Some of the key features Eyenewton offers include:Up to 60x zoom capability to enlarge text and images on screenA...
Trakdesk
Trakdesk is a cloud-based project management and collaboration software designed for agile teams. It provides a variety of features to help plan, organize, track and manage work across projects and teams.Key features of Trakdesk include:Task management with customizable workflows to break down projects into manageable tasks and subtasksTime tracking to...
GoToHelpDesk.net
GoToHelpDesk.net is a cloud-based help desk and IT ticketing software designed for small and medium businesses. It provides a single dashboard to manage customer queries and IT support issues efficiently.Key features of GoToHelpDesk.net include:Ticket management - Create, assign, track and resolve support tickets from one centralized platform. Set up workflows,...
Helprace
Helprace is a feature-rich customer service software designed to help companies deliver exceptional support experiences. Here are some key things to know about Helprace:- It provides a shared inbox for teams to manage customer tickets and requests in one place. Agents can collaborate on tickets through comments and assign/tag them.-...
FeedbacQ
FeedbacQ is a robust, easy to use feedback and survey software designed for businesses of all sizes. It provides an intuitive drag-and-drop survey builder to create a wide range of surveys, questionnaires, polls and assessments to gather feedback and insights from customers, employees, students and other stakeholders.Key features include:Customizable survey...
Helloumi
Helloumi is an open-source e-signature solution that provides an alternative to paid services like HelloSign and DocuSign. It allows users to securely sign PDF documents digitally without the need for wet signatures.Some key features of Helloumi include:Upload PDFs and define signatory fields (name, email, signature, date, etc.)Customizable signing page with...
Deskware
Deskware is a desktop application designed to enhance productivity and streamline workflows. It provides an intuitive interface to help you organize open applications and documents, switch between tasks, and integrate with popular tools like calendar and email.Key features of Deskware include:Application and window management - Snap windows to corners or...
HelpMaster
HelpMaster is a comprehensive help desk and customer support software solution designed to help companies provide excellent customer service while improving agent productivity. It includes a wide range of features to streamline request and issue management across channels like email, phone, chat, and social media.Key features of HelpMaster include:Unified ticketing...
Gramchat
Gramchat is an AI-powered grammar checking and writing assistant tool designed to help writers improve their writing. It goes beyond basic grammar and spell checking to provide more advanced writing suggestions.Some key features of Gramchat include:Grammar and spelling error correction - it scans text and highlights issues like grammar mistakes,...
IdeaLab by Collective Innovation
IdeaLab by Collective Innovation is an end-to-end open innovation management software designed to help organizations drive innovation by leveraging collective intelligence. It provides a flexible platform to crowdsource ideas, manage innovation challenges, form innovation communities, and collaborate with both internal and external stakeholders.Key features of IdeaLab include:Idea management - Ability...
UNMETERED.Chat
UNMETERED.Chat is a free, secure, cross-platform messaging and video conferencing application. It offers unlimited group video calling for up to 12 participants, along with screen sharing, chat rooms, and direct messaging features.Some key features and benefits of UNMETERED.Chat include:No time limits on group video callsHD quality video and crisp audioScreen...
Fibotalk live chat
Fibotalk live chat is a feature-rich yet easy-to-use live chat and messaging software designed for websites of all sizes. It enables real-time conversations between businesses and website visitors to provide instant support and boost sales.With Fibotalk, you can have unlimited agents handling chats simultaneously. It offers complete flexibility to customize...
Zonka Feedback
Zonka Feedback is a comprehensive customer feedback and survey software designed to help businesses better understand customer needs and expectations. It enables organizations to:Create and send multi-channel surveys via email, social media, website, and QR codesCollect feedback across channels through customizable feedback forms and widgets embedded in websites and appsAnalyze...
Supportbench
Supportbench is a cloud-based help desk and customer support software solution designed for small and medium-sized businesses. It provides an easy-to-use ticketing platform for managing customer inquiries as well as powerful automation features for streamlining workflows.Key features of Supportbench include:Ticketing system for managing customer support requestsMultiple support channels - email,...
Huggy
Huggy is an open-source virtual assistant software designed to understand natural language voice commands and complete tasks for the user. It can be thought of as an AI-powered personal assistant.Some key features of Huggy include:Integration with home automation platforms like SmartThings, allowing users to control IoT devices with voice commandsAbility...
Load Spark
Load Spark is an open source load and performance testing tool for web applications. It allows developers and testers to simulate hundreds or thousands of concurrent virtual users hitting a web application to test its capacity, stability, and scalability under load.Some key features of Load Spark include:Ability to simulate high...
The Real Time Chat
The Real Time Chat is a feature-rich real-time web-based communication software. It allows users to have real-time text conversations privately or in groups. Some of the key features include:Real-time private and group chatting with read receipts and typing indicatorsMedia sharing - share photos, audio, video and other files during chatsCustomizable...
Marketeer
Marketeer is a comprehensive marketing automation and CRM platform designed to help businesses attract, nurture, and retain customers more effectively. It provides a suite of features to streamline marketing and sales processes in one place.Key capabilities of Marketeer include:Lead nurturing through targeted email campaigns and lifecycle marketing to turn prospects...
CustomerSure
CustomerSure is a robust customer service software designed to help companies deliver exceptional omnichannel support. It consolidates all customer conversations across channels like email, live chat, social media, and phone into a unified interface to improve agent productivity.Key features of CustomerSure include:Knowledge Base - An extensive knowledge base allows agents...
Banckle Feedback Capture
Banckle Feedback Capture is a robust customer feedback software designed to help businesses capture, analyze and leverage customer insights to drive growth. Here are some key features of Banckle Feedback Capture:Customizable feedback surveys - Create targeted surveys to collect structured feedback across digital channels including email, web, and SMS. Surveys...
ZupportDesk
ZupportDesk is a cloud-based customer service and help desk software designed for companies of all sizes. It provides a single dashboard to efficiently track, prioritize, and solve customer support tickets across multiple communication channels including email, phone, chat, and social media.Key features include:Ticket management - Automatically route, assign, and escalate...
SmarterTrack Help Desk 7
SmarterTrack Help Desk 7 is a customizable customer service and support ticketing software designed for small to enterprise businesses. It enables companies to efficiently manage customer inquiries from multiple channels including email, live chat, social media, and self-service.Key features of SmarterTrack Help Desk 7 include:Multi-channel support - Interact with customers...
Gripeless
Gripeless is a comprehensive customer feedback and review management software designed specifically for small businesses. It enables businesses to easily monitor online customer feedback from various sources including review sites like Yelp, Google, and Facebook in one centralized platform.With Gripeless, businesses can encourage customers to leave reviews, capture feedback across...
Wantoo.io
Wantoo.io is a customer feedback software designed to help businesses better understand and act on customer needs. It includes the following key features:Feedback collection - Wantoo provides various channels to gather customer feedback including in-app surveys, email surveys after purchases/support issues, feedback widgets on websites, and review collection from review...
UserRules
UserRules is a business rules management system (BRMS) and workflow automation software. It provides a way to define, execute, and manage complex business logic and rules in applications and processes without traditional programming.Some key capabilities of UserRules include:Graphical rules designer to model decision logic and workflowsDrag and drop interface to...
My Hall Monitor
My Hall Monitor is a software program created specifically for classroom behavior management and student monitoring. It is designed to help teachers encourage positive behavior and maintain an orderly, productive classroom environment.The software allows teachers to create a profile for each student with details like their grade level, student ID...
RenegadeWorks
RenegadeWorks is an all-in-one software solution designed specifically for digital marketing agencies, freelancers, and teams. It brings together useful tools for client and project management, reporting and analytics, invoicing, time tracking, and more into a single intuitive platform.Some key features of RenegadeWorks include:Client portals for managing client information, contacts, projects,...
Brandelp
Brandelp is a leading social listening and analytics platform used by brands, agencies, and publishers to monitor and analyze social media conversations. Some key features of Brandelp include:Social listening across platforms like Twitter, Facebook, Instagram, YouTube, news sources, forums, and moreConfigurable dashboards to track metrics like campaign performance, brand mentions,...
Kiunei
Kiunei is an open-source, self-hosted project management and team collaboration software. It is designed to help teams organize work, manage projects, and work more efficiently together.Some of the key features Kiunei offers include:Task management with customizable workflows and statusesInteractive Kanban boards for visual project trackingFile management with version control and...
Clarabridge
Clarabridge is a comprehensive customer experience management platform designed to help businesses collect, analyze and act on customer feedback gathered from various sources like phone calls, surveys, emails, chat, social media and more. It utilizes artificial intelligence, natural language processing and text analytics to transform unstructured customer data like call...
