UserPowered
UserPowered is a customer support software that utilizes a community of users to provide helpdesk services. It connects customers directly with expert users to get their questions answered.
helpdesk
customer-support
community-support
UserPowered: Expert-Led Support
UserPowered is a customer support software that utilizes a community of users to provide helpdesk services. It connects customers directly with expert users to get their questions answered.
What is UserPowered?
UserPowered is a unique customer support software that leverages a community of passionate users to provide helpdesk services instead of traditional call center agents. It works by allowing companies to connect their customers directly with expert users who voluntarily provide answers and help.
Some key benefits of UserPowered include:
- Lower costs - By utilizing a community instead of paid agents, companies save on support costs
- Faster resolutions - Questions get routed to users who are enthusiasts and provide quick, quality responses
- Scalability - The community can scale up seamlessly during periods of high demand
- User loyalty - Customers get support directly from actual users which builds brand loyalty
UserPowered uses gamification techniques to encourage participation from its community. Users can earn points and level up for providing good support. There is also a robust moderator functionality to handle tricky situations.
Overall, UserPowered transforms the conventional support model by leveraging crowdsourced expertise. If your business needs an innovative customer support solution, UserPowered is worth considering.
UserPowered Features
Features
- Knowledge base
- Ticketing system
- Live chat
- User forums
- Reporting and analytics
Pricing
- Freemium
Pros
Leverages user community for support
Potentially faster response times
Lower costs than traditional support
Cons
Quality of support depends on users
No guaranteed SLAs
Less control than in-house support
Official Links
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