What is UserPowered?
UserPowered is a unique customer support software that leverages a community of passionate users to provide helpdesk services instead of traditional call center agents. It works by allowing companies to connect their customers directly with expert users who voluntarily provide answers and help.
Some key benefits of UserPowered include:
- Lower costs - By utilizing a community instead of paid agents, companies save on support costs
- Faster resolutions - Questions get routed to users who are enthusiasts and provide quick, quality responses
- Scalability - The community can scale up seamlessly during periods of high demand
- User loyalty - Customers get support directly from actual users which builds brand loyalty
UserPowered uses gamification techniques to encourage participation from its community. Users can earn points and level up for providing good support. There is also a robust moderator functionality to handle tricky situations.
Overall, UserPowered transforms the conventional support model by leveraging crowdsourced expertise. If your business needs an innovative customer support solution, UserPowered is worth considering.