EndUserFeedback vs UserPowered

Struggling to choose between EndUserFeedback and UserPowered? Both products offer unique advantages, making it a tough decision.

EndUserFeedback is a Business & Commerce solution with tags like survey, feedback, nps, customers, employees.

It boasts features such as NPS surveys, In-app surveys, Email surveys, Multi-channel feedback collection and pros including Easy to create and send surveys, Integrates with popular apps like Salesforce and Slack, Customizable survey templates, Real-time survey response analytics.

On the other hand, UserPowered is a Business & Commerce product tagged with helpdesk, customer-support, community-support.

Its standout features include Knowledge base, Ticketing system, Live chat, User forums, Reporting and analytics, and it shines with pros like Leverages user community for support, Potentially faster response times, Lower costs than traditional support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

EndUserFeedback

EndUserFeedback

EndUserFeedback is a feedback and survey software that allows companies to collect feedback from customers and employees. It includes features like NPS surveys, in-app surveys, email surveys, and more to gather feedback across multiple channels.

Categories:
survey feedback nps customers employees

EndUserFeedback Features

  1. NPS surveys
  2. In-app surveys
  3. Email surveys
  4. Multi-channel feedback collection

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Integrates with popular apps like Salesforce and Slack

Customizable survey templates

Real-time survey response analytics

Cons

No free plan

Steep learning curve

Limited custom branding options

Lacks advanced targeting and segmentation


UserPowered

UserPowered

UserPowered is a customer support software that utilizes a community of users to provide helpdesk services. It connects customers directly with expert users to get their questions answered.

Categories:
helpdesk customer-support community-support

UserPowered Features

  1. Knowledge base
  2. Ticketing system
  3. Live chat
  4. User forums
  5. Reporting and analytics

Pricing

  • Freemium

Pros

Leverages user community for support

Potentially faster response times

Lower costs than traditional support

Cons

Quality of support depends on users

No guaranteed SLAs

Less control than in-house support