HelpSpace
HelpSpace is a help desk and customer service software that allows companies to manage customer queries and requests efficiently. It provides features like ticketing, knowledge base, community forums, and analytics.
help-desk
customer-service
ticketing
knowledge-base
community-forums
analytics
HelpSpace: Help Desk & Customer Service Software
HelpSpace is a help desk and customer service software that allows companies to manage customer queries and requests efficiently. It provides features like ticketing, knowledge base, community forums, and analytics.
What is HelpSpace?
HelpSpace is a customer service and help desk software designed to help companies deliver exceptional customer support across channels. It provides a single unified inbox to manage all customer queries from phone, email, chat, social media and more in one place.
Key features of HelpSpace include:
- Unified inbox to manage queries from all channels
- Ticketing system to track issues and requests
- SLA policies and reminders
- Knowledge base to document solutions
- Community forums for customers to help each other
- Reporting and analytics
- Real-time dashboards
- Customizable service catalogue
- Automation capabilities
- Integration with CRM and other business apps
HelpSpace focuses on improving customer satisfaction by providing agents the tools they need to handle requests efficiently and deliver personalised service. The easy-to-use interface, automation and collaboration capabilities make HelpSpace suitable for companies of all sizes looking to transform their customer service operations.
HelpSpace Features
Features
- Ticketing system to manage customer queries
- Knowledge base to provide self-service support
- Community forums for customers to interact
- Analytics and reporting
- Multi-channel support (email, social media, chat, etc)
- SLA and workflow automation
- Role-based access control
- Customizable branding and interface
- Integration with CRM and other business systems
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Improves customer satisfaction
Increases agent productivity
Provides self-service options
Enables omnichannel support
Powerful automation capabilities
Scales with business needs
Affordable pricing
Cons
Can be complex for larger businesses
Mobile app needs improvement
Advanced customization requires developer skills
Lacks some enterprise-level features
Analytics could be more powerful
Steep learning curve for some users
Official Links
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