HelpSpace

HelpSpace is a help desk and customer service software that allows companies to manage customer queries and requests efficiently. It provides features like ticketing, knowledge base, community forums, and analytics.

HelpSpace alternatives ➤

What is HelpSpace?

HelpSpace is a customer service and help desk software designed to help companies deliver exceptional customer support across channels. It provides a single unified inbox to manage all customer queries from phone, email, chat, social media and more in one place.

Key features of HelpSpace include:

Unified inbox to manage queries from all channels
Ticketing system to track issues and requests
SLA policies and reminders
Knowledge base to document solutions
Community forums for customers to help each other
Reporting and analytics
Real-time dashboards
Customizable service catalogue
Automation capabilities
Integration with CRM and other business apps

HelpSpace focuses on improving customer satisfaction by providing agents the tools they need to handle requests efficiently and deliver personalised service. The easy-to-use interface, automation and collaboration capabilities make HelpSpace suitable for companies of all sizes looking to transform their customer service operations.

Official Links

Official Website
helpspace.com

The Best HelpSpace Alternatives

Top Apps like HelpSpace

osTicket, GLPI, HubSpot, Zendesk, Freshdesk, UserVoice, Zammad, FreeScout, Help Scout, LiveAgent, UseResponse, PeppyBiz, S1 Gateway, Lotus Themes, Blinger.io, SmarterTrack are some alternatives to HelpSpace.

Sugggest an alternative ❐

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is an open source IT asset management and help desk software application. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses, prepare budget forecasts, and more.Some key features of GLPI include:Discovery and inventory of hardware...

HubSpot

HubSpot is an all-in-one inbound marketing, sales, and customer service software. Features of HubSpot include:Blogging and content creation tools to create blog posts, ebooks, and other content that attracts and converts visitorsSEO tools like meta tag editors, sitemap generators, and automatic optimization for search enginesLanding page builder to quickly...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

UserVoice

UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry...

Zammad

Zammad is an open-source, web-based helpdesk and customer support system. It is designed to be an affordable alternative to commercial systems such as Zendesk or Freshdesk, providing similar functionality for a fraction of the cost.Some of the key features of Zammad include:Ticket management - Customers can submit support...

FreeScout

FreeScout is an open-source help desk and shared inbox platform designed to help teams provide efficient customer support. It consolidates multiple inboxes and communication channels like email, live chat, Twitter and Facebook into a single easy-to-use interface.With FreeScout, support agents can collaborate on customer inquiries in real-time. Tickets are...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

LiveAgent

LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop...

UseResponse

UseResponse is a cloud-based customer service software designed to help support teams deliver exceptional customer experiences. Here are some key capabilities of UseResponse:Omnichannel Support - Support customers across multiple channels like email, live chat, social media, in-app messaging from one unified agent desktop.Ticket Management - Streamlines ticket assignment...

PeppyBiz

PeppyBiz is an all-in-one business management software designed specifically for small and medium-sized businesses. Its key features include:CRM & Sales - Manage leads, contacts, accounts, deals and sales pipeline.Invoicing - Create, customize and send professional invoices and estimates.Accounting - Track income, expenses, manage bank transactions and running...

S1 Gateway

S1 Gateway is an open-source VPN software solution that allows organizations to connect remote offices, employees, and networks over secure encrypted tunnels across the internet. It can be used to set up site-to-site VPNs to connect multiple office locations as well as provide remote access VPN capabilities for telecommuters and...

Lotus Themes

Lotus Themes is a premium WordPress theme developer founded in 2014 that offers modern, versatile themes for all types of websites. They provide themes tailored for blogs, small businesses, online stores, magazines, personal portfolios, and more. Some key features of Lotus Themes include:100+ professionally designed WordPress themes covering a wide range...

Blinger.io

Blinger.io is a powerful yet easy-to-use website builder suited for entrepreneurs, small businesses, bloggers, artists, and more. With an intuitive drag-and-drop interface, Blinger makes it simple for anyone to create a stunning website in minutes, no coding skills required.Blinger provides hundreds of professionally-designed templates optimized for any industry...

SmarterTrack

SmarterTrack is a help desk and customer service software designed to help organizations deliver exceptional customer support. It provides a complete set of features including:Ticket management - Track, prioritize, assign, and manage support tickets from various channels like email, web forms, social media, and more.Knowledge base - Create...