Zendesk
Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.
help-desk
ticketing-system
customer-service
customer-support
Zendesk: Customer Service Software
A leading customer service software company providing products to manage customer support interactions, including a help desk ticketing system for tracking and resolving customer tickets.
What is Zendesk?
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.
Key features of Zendesk Support include:
- Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer tickets from a universal inbox.
- Knowledge base - An online database of support content and self-service answers for customers.
- Community forums - Customers can interact with each other and find solutions from one another.
- Advanced reporting and analytics - Real-time and historical reports provide insight into customer inquiries, agent performance, resolution times, and more.
- Multi-channel support - Customers can submit tickets via email, social media, chat, phone, self-service, and more.
- Powerful customization - Zendesk offers easy customization for the agent interface, customer portal, help center, ticketing workflows, automation, apps, and more.
Zendesk products are web-based, mobile-ready, and built to integrate easily with popular CRM and business apps. Thousands of organizations around the world use Zendesk to optimize their customer service operations.
Zendesk Features
Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service support
- Community forums for customers to interact
- Reporting and analytics
- Multi-channel support (email, social media, chat, etc)
- Automation and macros
- SLA and priority management
- Customizable workflows
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Powerful automation capabilities
Strong knowledge base and community options
Good integration options
Scales well for growing companies
Flexible pricing plans
Cons
Can be pricey for smaller businesses
Mobile app needs improvement
Advanced customization requires developer skills
Lacks phone support channel
Steep learning curve for some features
Official Links
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Top Online Services and Customer Support and other similar apps like Zendesk
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SageTalk is a no-code chatbot and virtual agent platform used by businesses to automate customer conversations across popular messaging channels. It provides an intuitive drag-and-drop interface to build chatbots without needing to write any code.Key features of SageTalk include:Drag-and-drop bot builder with pre-built templatesNLP engine for natural language understandingIntegration with...
MSM ITSM Software
MSM ITSM is an enterprise-grade IT service management (ITSM) software designed to help IT organizations efficiently deliver IT services and manage IT operations. It provides a central system to track, organize, and resolve issues and requests while optimizing IT processes.Key features of MSM ITSM include:Incident management - Track, categorize, assign,...
Lotus Themes
Lotus Themes is a premium WordPress theme developer founded in 2014 that offers modern, versatile themes for all types of websites. They provide themes tailored for blogs, small businesses, online stores, magazines, personal portfolios, and more. Some key features of Lotus Themes include:100+ professionally designed WordPress themes covering a wide...
AI Service Desk
AI Service Desk is an artificial intelligence-powered IT service management (ITSM) platform designed to automate routine service desk tasks and enhance efficiency. It utilizes natural language processing, machine learning, and predictive analytics to provide capabilities like:Automated ticket classification and assignmentIntelligent knowledge base searchPredictive analysis to spot issues and suggest fixesChatbots...
Helpman
Helpman is a feature-rich documentation tool used by software teams, technical writers, and support professionals to create and maintain help systems and technical documentation more efficiently.With Helpman you can create context-sensitive online help, user manuals and guides, knowledge bases, and other documentation deliverables you need for your software applications and...
Enchant.com
Enchant.com is a cloud-based software platform designed specifically for vacation rental owners and managers. It provides an all-in-one solution to manage listings, reservations, guest communication, pricing, cleaning tasks and more.Key features of Enchant.com include:Reservation management - Receive and manage guest booking requests, send quotes, process payments and deposits, and track...
Logicalware
Logicalware is an all-in-one business management software designed specifically for small and medium-sized businesses. Its key features include:Accounting - Logicalware has robust accounting capabilities for managing accounts receivable/payable, invoicing, expense tracking, financial reporting, and more.Inventory Management - It allows businesses to easily track inventory levels, sales data, inventory value over...
Callmaker
Callmaker is a comprehensive call center and predictive dialer software solution for businesses. It provides the following key features:Predictive dialing to automatically connect agents to leads while respecting compliance rulesContact list management and advanced list filtering optionsCall routing and distribution tools to route calls based on agent availability, skills, and...
Gorgias Helpdesk
Gorgias Helpdesk is a robust customer service software designed to help companies deliver faster, more personalized customer support across multiple channels. It allows you to handle support inquiries coming from email, live chat, popular messengers like WhatsApp or Facebook, help portals like Zendesk, and more - all from a unified...
Verax Service Desk
Verax Service Desk is a comprehensive IT service management (ITSM) software designed to help IT teams manage services and support more efficiently. It includes a wide range of features to handle common ITSM processes:Incident Management - Manage service desk tickets through predefined workflows. Customize ticket forms, priorities, statuses, and SLAs.Problem...
UserDeck
UserDeck is an end-to-end user research and user testing platform used by product teams for qualitative research. It allows you to:Recruit participants that match your target demographic and user profiles through screener surveysSet up and conduct both moderated (live) and unmoderated (recorded) user interviews, card sorts, prototype tests etc.Integrate with...
IPerceptions
iPerceptions is a SaaS platform focused on digital customer experience analytics. It enables companies to measure and improve the experience customers have when engaging with their digital properties such as websites, mobile apps, intranets etc.The main capabilities and features of iPerceptions include:Deploying feedback surveys like NPS, CSAT to collect structured...
HelpDeskSaaS
HelpDeskSaaS is a scalable cloud-based help desk software designed for modern support teams. It provides an intuitive platform to manage customer queries coming through multiple channels such as email, phone calls, live chats, social media conversations and more.Key features of HelpDeskSaaS include:Shared inbox for managing support ticketsSLA policies and remindersKnowledge...
EasyVista
EasyVista is an IT service management (ITSM) software designed to help organizations manage their IT operations and services efficiently. Some key capabilities and features of EasyVista include:Incident management - Provides tools to log, categorize, assign, escalate and resolve incidents and service requests reported by end users.Problem management - Helps identify...
Help Desk Authority
Help Desk Authority (HDA) is a cloud-based help desk and customer service software designed for small and medium-sized businesses. It allows companies to efficiently manage customer support requests from multiple channels in one centralized platform.Key features of HDA include:Ticketing system to track, prioritize, and resolve customer support ticketsKnowledge base to...
Brimir
Brimir is an open-source help desk software built using Ruby on Rails. It provides a simple and clean interface that allows support teams to efficiently manage customer tickets, email conversations, and knowledge base articles.Some key features of Brimir include:Shared mailboxes - Allow multiple agents to manage a single support email...
IntraService
IntraService is a comprehensive help desk and IT service management solution designed for modern enterprises. It enables IT teams to deliver excellent service quality while optimizing costs and resources.With IntraService, companies can track issues and service requests, manage IT assets and configuration items, build a knowledge base, automate processes with...
Agent.ai
Agent.ai is a powerful conversational AI platform used to build chatbots and virtual agents for businesses. It utilizes advanced natural language processing and machine learning algorithms to understand customer questions and conversations, and provide accurate answers and recommendations.Key features of Agent.ai include:Intelligent understanding of natural language - the bots can...
GetSmily
GetSmily is a cloud-based customer service software designed to help companies deliver exceptional customer support across multiple channels. It provides a unified platform to manage customer queries and conversations via email, phone, web chat, social media, and self-service portals.Key features of GetSmily include:Ticketing system to track, prioritize, and resolve customer...
Vision Helpdesk
Vision Helpdesk is a comprehensive help desk and IT service management software solution designed for organizations of all sizes. It provides a wide range of features and functionalities to help IT teams manage their services and provide efficient support.Key features of Vision Helpdesk include:Ticket Management - Comprehensive ticket management system...
Beetil Service Management Software
Beetil is a comprehensive service management software designed for IT teams and managed service providers (MSPs) to deliver exceptional service experiences. It is an all-in-one solution that includes functionalities such as service desk, asset management, problem management, change management, release management, project management, and knowledge management.Key features of Beetil include:Intuitive...
Requestbox
Requestbox is a web application that provides users with a unique, custom URL that acts as an inbox for HTTP requests. When someone makes a request to a user's Requestbox URL, it captures all information about that request including method, headers, parameters, body, etc. and saves it for later review.Some...
Axsar Solo
Axsar Solo is manufacturing execution system (MES) software designed for small to medium sized manufacturing organizations that need to manage and analyze shop floor operations. It is an on-premises system that runs on a local network rather than in the cloud.Key features of Axsar Solo include:Production scheduling and tracking -...
Zapflow
Zapflow is a no-code application development platform that allows anyone to build web apps, automate workflows, and design business process flows without any coding required. Its intuitive drag-and-drop interface makes it easy for citizen developers, small businesses, and large enterprises to digitize manual processes and tasks.Some key features and capabilities...
Blinger.io
Blinger.io is a powerful yet easy-to-use website builder suited for entrepreneurs, small businesses, bloggers, artists, and more. With an intuitive drag-and-drop interface, Blinger makes it simple for anyone to create a stunning website in minutes, no coding skills required.Blinger provides hundreds of professionally-designed templates optimized for any industry, from corporate...
Guideblocks
Guideblocks is a software used to create interactive guides, walkthroughs, and tutorials. It has an intuitive drag-and-drop interface that allows anyone to build flows to guide users along a desired path or process. Some key features of Guideblocks include:Flow Builder - Build guides by adding blocks that represent different states...
Zoho Discussions
Zoho Discussions is an online forum and discussion board software designed to help organizations build private online communities to improve communication between employees, customers, partners etc. It is developed by Zoho Corporation and integrated with other Zoho applications.Some key features of Zoho Discussions include:Forums - Create multiple forums and subforums...
BugPlug
BugPlug is a popular bug tracking and project management software used by software development teams. It provides a central platform to log software bugs, track issues, assign tasks, plan sprints, estimate work effort, and collaborate with team members.Some key features of BugPlug include:Intuitive interface to log bugs with descriptions, screenshots,...
Eyenewton
Eyenewton is a feature-rich screen magnification and reader software designed to help people with visual impairments use computers and mobile devices more easily. It works across Windows, Mac, iOS, and Android platforms.Some of the key features Eyenewton offers include:Up to 60x zoom capability to enlarge text and images on screenA...
Samanage
Samanage is a cloud-based IT service management (ITSM) software that helps organizations manage their IT infrastructure and services. It provides a single platform to track assets, monitor service levels, automate processes, and optimize IT workflows.Key features of Samanage include:Incident management - Track, diagnose and resolve incidents such as service disruptions,...
Trakdesk
Trakdesk is a cloud-based project management and collaboration software designed for agile teams. It provides a variety of features to help plan, organize, track and manage work across projects and teams.Key features of Trakdesk include:Task management with customizable workflows to break down projects into manageable tasks and subtasksTime tracking to...
GoToHelpDesk.net
GoToHelpDesk.net is a cloud-based help desk and IT ticketing software designed for small and medium businesses. It provides a single dashboard to manage customer queries and IT support issues efficiently.Key features of GoToHelpDesk.net include:Ticket management - Create, assign, track and resolve support tickets from one centralized platform. Set up workflows,...
SmarterTrack
SmarterTrack is a help desk and customer service software designed to help organizations deliver exceptional customer support. It provides a complete set of features including:Ticket management - Track, prioritize, assign, and manage support tickets from various channels like email, web forms, social media, and more.Knowledge base - Create a searchable...
JiLiveChat
jiLiveChat is a feature-rich yet affordable live chat and chatbot software designed for websites of all sizes. It enables real-time conversations between website visitors and agents through live chat to provide instant support and sales assistance.Key features of jiLiveChat include:Chatbot builder to create intelligent bots that can hold automated conversations...
Helprace
Helprace is a feature-rich customer service software designed to help companies deliver exceptional support experiences. Here are some key things to know about Helprace:- It provides a shared inbox for teams to manage customer tickets and requests in one place. Agents can collaborate on tickets through comments and assign/tag them.-...
Vivantio
Vivantio is a leading provider of cloud-based IT service management (ITSM) software. Founded in 2008, Vivantio offers an ITSM platform designed to help IT teams manage services, assets, requests, problems, changes, projects, and more from a unified interface.Some key features of Vivantio include:IT help desk and ticketing system for managing...
KronoDesk
KronoDesk is a customer service and help desk software application designed for small and medium-sized businesses. It enables companies to manage all customer support interactions from one centralized platform.With KronoDesk, companies can create support tickets for customer inquiries that are routed to the appropriate teams and agents for resolution. Agents...
Big Boss
Big Boss is an open-source IT asset and inventory management software designed to help organizations track and manage their hardware and software assets. It provides a centralized database to store information on all IT assets including computers, monitors, networking equipment, peripherals, software licenses, and more.Key features of Big Boss include:Asset...
IET ITSM
iET ITSM is an enterprise-grade IT service management (ITSM) platform designed to help IT organizations efficiently deliver technology services and provide support. It enables companies to adopt ITIL best practices for IT service management.Key capabilities and benefits of iET ITSM include:Incident management - Track, categorize, assign, escalate and resolve incidentsProblem...
Helloumi
Helloumi is an open-source e-signature solution that provides an alternative to paid services like HelloSign and DocuSign. It allows users to securely sign PDF documents digitally without the need for wet signatures.Some key features of Helloumi include:Upload PDFs and define signatory fields (name, email, signature, date, etc.)Customizable signing page with...
Deskware
Deskware is a desktop application designed to enhance productivity and streamline workflows. It provides an intuitive interface to help you organize open applications and documents, switch between tasks, and integrate with popular tools like calendar and email.Key features of Deskware include:Application and window management - Snap windows to corners or...
HelpMaster
HelpMaster is a comprehensive help desk and customer support software solution designed to help companies provide excellent customer service while improving agent productivity. It includes a wide range of features to streamline request and issue management across channels like email, phone, chat, and social media.Key features of HelpMaster include:Unified ticketing...
VersaSRS Service Management
versaSRS is a comprehensive yet affordable IT service management (ITSM) solution designed for small and midsize businesses. It is delivered as a cloud-based software-as-a-service (SaaS) platform that helps IT teams work smarter by streamlining IT workflows.Key features and benefits of versaSRS include:Intuitive service desk with automated ticket routing and notificationsPowerful...
Support Hero
Support Hero is a cloud-based customer service and help desk software designed for companies that need to provide excellent customer support across multiple channels. Some key features of Support Hero include:Multi-channel support across email, live chat, social media, call center, self-service portals, and moreTicket management system to track, prioritize, assign,...
IAdvize
iAdvize is a conversational marketing platform designed to help businesses connect with customers in real-time across various digital channels. It allows companies to engage website visitors through chat, voice, video calls, and messaging via their website, mobile apps, and popular messaging platforms.Key features of iAdvize include:Live chat, voice, video, and...
Zonka Feedback
Zonka Feedback is a comprehensive customer feedback and survey software designed to help businesses better understand customer needs and expectations. It enables organizations to:Create and send multi-channel surveys via email, social media, website, and QR codesCollect feedback across channels through customizable feedback forms and widgets embedded in websites and appsAnalyze...
Supportbench
Supportbench is a cloud-based help desk and customer support software solution designed for small and medium-sized businesses. It provides an easy-to-use ticketing platform for managing customer inquiries as well as powerful automation features for streamlining workflows.Key features of Supportbench include:Ticketing system for managing customer support requestsMultiple support channels - email,...
BoardThreads
BoardThreads is an easy-to-use online discussion board and forum software that enables you to quickly create an engaging online community. With BoardThreads, you can set up user profiles, private messaging between members, notification emails, powerful search capabilities, discussion categories and subforums, moderator tools, social media integration, and more.Some key features...
Leadsales
Leadsales is a cloud-based customer relationship management (CRM) and sales enablement software designed for small and medium-sized businesses. It provides a suite of tools to help manage the entire sales pipeline, from generating leads to closing deals.Key features of Leadsales include:Contact and company management - Store all prospect and customer...
HelpDesk by LiveChat
HelpDesk by LiveChat is a robust customer service software designed to help companies manage conversations with customers across multiple channels. It allows you to keep all customer interactions including email, live chat, social messengers, and social media messages organized in one shared team inbox.Key features of HelpDesk include:Shared team inbox...
BMC End User Experience Management
BMC End User Experience Management (EUE) is an IT monitoring and analytics platform designed to proactively monitor and optimize end user digital experiences across complex, hybrid environments. Key capabilities include:Real-time and historic visibility into end user, application, and infrastructure performance.AIOps driven detection, analysis, and remediation of performance issues impacting user...
Marketeer
Marketeer is a comprehensive marketing automation and CRM platform designed to help businesses attract, nurture, and retain customers more effectively. It provides a suite of features to streamline marketing and sales processes in one place.Key capabilities of Marketeer include:Lead nurturing through targeted email campaigns and lifecycle marketing to turn prospects...
Apptimi
Apptimi is an end-to-end application lifecycle management and devops platform designed specifically for mobile and web applications. It brings together capabilities that help teams build, test, release and analyze their apps with speed and quality.Key features of Apptimi include:Automated build and test pipelines - Set up CI/CD workflows to build,...
PhaseWare
PhaseWare is an agile project management and work tracking software used by software development teams to plan, track, and release products iteratively. It implements concepts of agile methodologies like Scrum and Kanban within its interface.Key features of PhaseWare include:Backlogs to capture product requirementsSprint planning tools to define and schedule iterationsCustomizable...
Banckle Feedback Capture
Banckle Feedback Capture is a robust customer feedback software designed to help businesses capture, analyze and leverage customer insights to drive growth. Here are some key features of Banckle Feedback Capture:Customizable feedback surveys - Create targeted surveys to collect structured feedback across digital channels including email, web, and SMS. Surveys...
Sirportly
Sirportly is a cloud-based customer service and help desk software designed for small and medium businesses. It provides a single dashboard to manage all customer support interactions across multiple channels including email, live chat, Twitter, Facebook Messenger, SMS, web forms, and self-service.Key features of Sirportly include ticket management with custom...
ContactGate
ContactGate is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses. It allows companies to organize leads, contacts, accounts and opportunities in one central place to help drive sales growth.Key features of ContactGate CRM include:Contact Management - Store all lead and customer information and interactions in...
Sygma
Sygma is a 2D vector graphics editor designed specifically for Windows. It enables designers, illustrators and graphic artists to create a wide variety of vector artwork from scratch. Sygma incorporates an efficient suite of vector tools as well as bitmap image trace options.Some of the key features offered by Sygma...
ZupportDesk
ZupportDesk is a cloud-based customer service and help desk software designed for companies of all sizes. It provides a single dashboard to efficiently track, prioritize, and solve customer support tickets across multiple communication channels including email, phone, chat, and social media.Key features include:Ticket management - Automatically route, assign, and escalate...
ContextSmith
ContextSmith is a smart contextual search assistant browser extension for Chrome and Firefox. It aims to enhance the web browsing and research experience by providing users with relevant information and search recommendations based on the content of the webpages they visit.ContextSmith works by analyzing the text, images, and other content...
Eloquant
Eloquent is an open-source Object-Relational Mapping (ORM) library for PHP that makes it easier to work with databases in PHP applications. It is a simple and elegant ActiveRecord implementation that allows you to access and manipulate database tables as model objects, without writing excessive amounts of SQL queries.Some key features...
SmarterTrack Help Desk 7
SmarterTrack Help Desk 7 is a customizable customer service and support ticketing software designed for small to enterprise businesses. It enables companies to efficiently manage customer inquiries from multiple channels including email, live chat, social media, and self-service.Key features of SmarterTrack Help Desk 7 include:Multi-channel support - Interact with customers...
My Hall Monitor
My Hall Monitor is a software program created specifically for classroom behavior management and student monitoring. It is designed to help teachers encourage positive behavior and maintain an orderly, productive classroom environment.The software allows teachers to create a profile for each student with details like their grade level, student ID...
Fullview
Fullview is a business intelligence and data visualization software used by companies to visualize and analyze data to gain meaningful insights. It provides an intuitive drag-and-drop interface that allows non-technical users to easily connect multiple data sources like SQL, NoSQL databases, cloud apps, etc. and create interactive dashboards and reports.Key...
Kapdesk
Kapdesk is a cloud-based sales collateral management software designed to help sales and marketing teams effectively create, manage and distribute sales collateral. It provides a centralized and organized online repository for all sales materials, enabling greater consistency, control and access across distributed teams.Key features of Kapdesk include:Intuitive editor to easily...
BlueFolder
BlueFolder is a free and open source file manager and organizer software for Windows. It provides an efficient way to browse, search, organize, and manage files and folders on your computer.Some key features of BlueFolder include:Dual panel view to easily copy/move files between foldersTabbed browsing for accessing multiple folders in...
