UserDeck vs Zendesk

Struggling to choose between UserDeck and Zendesk? Both products offer unique advantages, making it a tough decision.

UserDeck is a Online Services solution with tags like user-research, user-testing, qualitative-research, recruiting, analytics.

It boasts features such as Recruit participants from panel or social networks, Conduct moderated and unmoderated studies, Record sessions, Analyze results with heatmaps, notes and tags, Generate shareable reports and pros including Intuitive interface, Integrations with prototyping and analytics tools, Large participant panel, Customizable and reusable scripts, Secure data storage.

On the other hand, Zendesk is a Online Services product tagged with help-desk, ticketing-system, customer-service, customer-support.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

Feature	UserDeck	Zendesk
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

UserDeck

Description: UserDeck is a user research and user testing platform that allows you to recruit participants, conduct moderated and unmoderated studies, analyze results, and share insights. It streamlines qualitative user research.

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Key Features Comparison

UserDeck Features

• Recruit participants from panel or social networks
• Conduct moderated and unmoderated studies
• Record sessions
• Analyze results with heatmaps, notes and tags
• Generate shareable reports

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Pros & Cons Analysis

UserDeck

Pros

• Intuitive interface
• Integrations with prototyping and analytics tools
• Large participant panel
• Customizable and reusable scripts
• Secure data storage

Cons

• Limited number of tests on basic plan
• No phone or in-person testing support
• Less flexible compared to DIY tools

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Pricing Comparison

UserDeck

• Freemium
• Subscription-Based

Zendesk

• Freemium
• Subscription-Based