UserDeck

UserDeck is a user research and user testing platform that allows you to recruit participants, conduct moderated and unmoderated studies, analyze results, and share insights. It streamlines qualitative user research.

UserDeck alternatives ➤

What is UserDeck?

UserDeck is an end-to-end user research and user testing platform used by product teams for qualitative research. It allows you to:

Recruit participants that match your target demographic and user profiles through screener surveys
Set up and conduct both moderated (live) and unmoderated (recorded) user interviews, card sorts, prototype tests etc.
Integrate with tools like Figma, to test prototypes
Record sessions, take notes, highlight key moments
Analyze results by tagging participant comments, sharing clips, and exporting data
Collaborate with your team throughout the research process
Create shareable reports to communicate insights

Some of the key capabilities include participant recruiting, study moderation features, session recordings and transcripts, clip bookmarks, tags and analytics, collaboration tools, and reporting. The platform aims to make user research easier for product teams of all sizes.

Official Links

Official Website
userdeck.com?utm_source=alternativeto&u...

The Best UserDeck Alternatives

Top Apps like UserDeck

Zendesk, Freshdesk, UserVoice, ProProfs Help Desk, Help Scout, Helpy.io, Engati, Kayako, LiveAgent, Kampsite, Trengo are some alternatives to UserDeck.

Sugggest an alternative ❐

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

UserVoice

UserVoice is a popular customer feedback and helpdesk software designed to help companies connect with their customers. It includes several key features:Idea forums - Customers can submit feature requests and ideas for improving your products. Other customers can vote on ideas.Helpdesk - Manage customer support tickets from inquiry...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

Helpy.io

Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.-...

Engati

Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to...

Kayako

Kayako is a popular customer service software designed for small, medium and large businesses. It provides a unified platform to manage all customer support interactions across multiple channels including email, live chat, calls, social media, self-service portals, community forums and more.Some of the key capabilities and benefits of Kayako...

LiveAgent

LiveAgent is a feature-rich cloud-based customer service software designed to help businesses deliver exceptional omni-channel customer support. It allows companies to interact with customers seamlessly across multiple communication channels including live chat, email, social media, SMS messaging, call center support, helpdesk ticketing system, and more from a unified agent desktop...

Kampsite

Kampsite is an open-source website builder and content management system (CMS) designed to help small businesses, organizations, and individuals to easily create professional-looking websites without needing to know how to code. It provides an intuitive drag-and-drop interface to build pages using pre-made content blocks and also has a template library...

Trengo

Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other...