Helpy.io vs UserDeck

Struggling to choose between Helpy.io and UserDeck? Both products offer unique advantages, making it a tough decision.

Helpy.io is a Business & Commerce solution with tags like help-desk, ticketing, live-chat, knowledge-base, customer-support.

It boasts features such as Help desk ticketing, Live chat, Knowledge base, Automation, Integration and pros including Easy to use interface, Robust feature set, Affordable pricing, Good for small businesses.

On the other hand, UserDeck is a Online Services product tagged with user-research, user-testing, qualitative-research, recruiting, analytics.

Its standout features include Recruit participants from panel or social networks, Conduct moderated and unmoderated studies, Record sessions, Analyze results with heatmaps, notes and tags, Generate shareable reports, and it shines with pros like Intuitive interface, Integrations with prototyping and analytics tools, Large participant panel, Customizable and reusable scripts, Secure data storage.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Helpy.io

Helpy.io

Helpy.io is a customer service software that provides help desk ticketing features, live chat, and knowledge base capabilities. It includes automation and integration features to streamline customer support processes.

Categories:
help-desk ticketing live-chat knowledge-base customer-support

Helpy.io Features

  1. Help desk ticketing
  2. Live chat
  3. Knowledge base
  4. Automation
  5. Integration

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set

Affordable pricing

Good for small businesses

Cons

Can be complex for non-technical users

Limited customization options

Not ideal for large enterprises


UserDeck

UserDeck

UserDeck is a user research and user testing platform that allows you to recruit participants, conduct moderated and unmoderated studies, analyze results, and share insights. It streamlines qualitative user research.

Categories:
user-research user-testing qualitative-research recruiting analytics

UserDeck Features

  1. Recruit participants from panel or social networks
  2. Conduct moderated and unmoderated studies
  3. Record sessions
  4. Analyze results with heatmaps, notes and tags
  5. Generate shareable reports

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Integrations with prototyping and analytics tools

Large participant panel

Customizable and reusable scripts

Secure data storage

Cons

Limited number of tests on basic plan

No phone or in-person testing support

Less flexible compared to DIY tools