Kayako vs UserDeck

Struggling to choose between Kayako and UserDeck? Both products offer unique advantages, making it a tough decision.

Kayako is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, community-forums.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app and pros including Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

On the other hand, UserDeck is a Online Services product tagged with user-research, user-testing, qualitative-research, recruiting, analytics.

Its standout features include Recruit participants from panel or social networks, Conduct moderated and unmoderated studies, Record sessions, Analyze results with heatmaps, notes and tags, Generate shareable reports, and it shines with pros like Intuitive interface, Integrations with prototyping and analytics tools, Large participant panel, Customizable and reusable scripts, Secure data storage.

Feature	Kayako	UserDeck
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Kayako

Description: Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

UserDeck

Description: UserDeck is a user research and user testing platform that allows you to recruit participants, conduct moderated and unmoderated studies, analyze results, and share insights. It streamlines qualitative user research.

Key Features Comparison

Kayako Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support articles
• Live chat for real-time customer conversations
• Email management and automation
• Reporting and analytics
• Multiple user roles and permissions
• API integrations
• Mobile app

UserDeck Features

• Recruit participants from panel or social networks
• Conduct moderated and unmoderated studies
• Record sessions
• Analyze results with heatmaps, notes and tags
• Generate shareable reports

Pros & Cons Analysis

Kayako

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Customizable workflows
• Robust reporting and analytics
• Scales for growing businesses
• Third-party integrations

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Lack of native social media integration
• Steep learning curve for advanced features

UserDeck

Pros

• Intuitive interface
• Integrations with prototyping and analytics tools
• Large participant panel
• Customizable and reusable scripts
• Secure data storage

Cons

• Limited number of tests on basic plan
• No phone or in-person testing support
• Less flexible compared to DIY tools

Pricing Comparison

Kayako

• Subscription-Based
• Pay-As-You-Go

UserDeck

• Freemium
• Subscription-Based