ProProfs Help Desk
ProProfs Help Desk is a cloud-based customer service software that allows companies to manage customer support tickets, self-service knowledge base, and customer satisfaction surveys. It aims to improve customer experience and agent productivity.
help-desk
customer-support
ticketing-system
knowledge-base
customer-satisfaction
customer-experience
ProProfs Help Desk: Cloud-Based Customer Service Software
ProProfs Help Desk enables companies to efficiently manage customer support tickets, create self-service knowledge bases, and conduct customer satisfaction surveys to improve overall customer experience and agent productivity.
What is ProProfs Help Desk?
ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.
Key features of ProProfs Help Desk include:
- Intuitive multi-channel ticketing system to manage customer inquiries across email, web forms, live chat, voice calls, and social media
- Powerful automation tools like ticket assignment rules, workflows, macros and triggers for increased agent productivity
- Customizable self-service help center with community forums to reduce support workload
- Built-in customer satisfaction surveys to measure and improve customer experience
- Robust reporting and analytics for actionable insights
- Seamless integration with popular business apps like Shopify, WordPress, MailChimp and more through Zapier
- Mobile apps for agents to manage tickets on-the-go
With its ease of use, flexible pricing plans and rich features, ProProfs Help Desk is trusted by over 100,000 organizations across the globe. It helps companies deliver exceptional 24/7 customer support efficiently.
ProProfs Help Desk Features
Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service support
- Customer satisfaction surveys
- SLA and escalation management
- Customizable support portal
- Real-time analytics and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Flexible pricing options
Integrates with popular apps like Salesforce and Zendesk
Mobile access for agents
Robust feature set for the price
Cons
Can be pricey for larger teams
Limited customization options
Third-party integrations cost extra
No native phone support
Official Links
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Support Hero is a cloud-based customer service and help desk software designed for companies that need to provide excellent customer support across multiple channels. Some key features of Support Hero include:Multi-channel support across email, live chat, social media, call center, self-service portals, and moreTicket management system to track, prioritize, assign,...
IAdvize
iAdvize is a conversational marketing platform designed to help businesses connect with customers in real-time across various digital channels. It allows companies to engage website visitors through chat, voice, video calls, and messaging via their website, mobile apps, and popular messaging platforms.Key features of iAdvize include:Live chat, voice, video, and...
Zonka Feedback
Zonka Feedback is a comprehensive customer feedback and survey software designed to help businesses better understand customer needs and expectations. It enables organizations to:Create and send multi-channel surveys via email, social media, website, and QR codesCollect feedback across channels through customizable feedback forms and widgets embedded in websites and appsAnalyze...
Supportbench
Supportbench is a cloud-based help desk and customer support software solution designed for small and medium-sized businesses. It provides an easy-to-use ticketing platform for managing customer inquiries as well as powerful automation features for streamlining workflows.Key features of Supportbench include:Ticketing system for managing customer support requestsMultiple support channels - email,...
BoardThreads
BoardThreads is an easy-to-use online discussion board and forum software that enables you to quickly create an engaging online community. With BoardThreads, you can set up user profiles, private messaging between members, notification emails, powerful search capabilities, discussion categories and subforums, moderator tools, social media integration, and more.Some key features...
The Real Time Chat
The Real Time Chat is a feature-rich real-time web-based communication software. It allows users to have real-time text conversations privately or in groups. Some of the key features include:Real-time private and group chatting with read receipts and typing indicatorsMedia sharing - share photos, audio, video and other files during chatsCustomizable...
Marketeer
Marketeer is a comprehensive marketing automation and CRM platform designed to help businesses attract, nurture, and retain customers more effectively. It provides a suite of features to streamline marketing and sales processes in one place.Key capabilities of Marketeer include:Lead nurturing through targeted email campaigns and lifecycle marketing to turn prospects...
Apptimi
Apptimi is an end-to-end application lifecycle management and devops platform designed specifically for mobile and web applications. It brings together capabilities that help teams build, test, release and analyze their apps with speed and quality.Key features of Apptimi include:Automated build and test pipelines - Set up CI/CD workflows to build,...
Sirportly
Sirportly is a cloud-based customer service and help desk software designed for small and medium businesses. It provides a single dashboard to manage all customer support interactions across multiple channels including email, live chat, Twitter, Facebook Messenger, SMS, web forms, and self-service.Key features of Sirportly include ticket management with custom...
ContactGate
ContactGate is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses. It allows companies to organize leads, contacts, accounts and opportunities in one central place to help drive sales growth.Key features of ContactGate CRM include:Contact Management - Store all lead and customer information and interactions in...
Sygma
Sygma is a 2D vector graphics editor designed specifically for Windows. It enables designers, illustrators and graphic artists to create a wide variety of vector artwork from scratch. Sygma incorporates an efficient suite of vector tools as well as bitmap image trace options.Some of the key features offered by Sygma...
ZupportDesk
ZupportDesk is a cloud-based customer service and help desk software designed for companies of all sizes. It provides a single dashboard to efficiently track, prioritize, and solve customer support tickets across multiple communication channels including email, phone, chat, and social media.Key features include:Ticket management - Automatically route, assign, and escalate...
SmarterTrack Help Desk 7
SmarterTrack Help Desk 7 is a customizable customer service and support ticketing software designed for small to enterprise businesses. It enables companies to efficiently manage customer inquiries from multiple channels including email, live chat, social media, and self-service.Key features of SmarterTrack Help Desk 7 include:Multi-channel support - Interact with customers...
My Hall Monitor
My Hall Monitor is a software program created specifically for classroom behavior management and student monitoring. It is designed to help teachers encourage positive behavior and maintain an orderly, productive classroom environment.The software allows teachers to create a profile for each student with details like their grade level, student ID...
Kapdesk
Kapdesk is a cloud-based sales collateral management software designed to help sales and marketing teams effectively create, manage and distribute sales collateral. It provides a centralized and organized online repository for all sales materials, enabling greater consistency, control and access across distributed teams.Key features of Kapdesk include:Intuitive editor to easily...