Live Guide vs ProProfs Help Desk

Struggling to choose between Live Guide and ProProfs Help Desk? Both products offer unique advantages, making it a tough decision.

Live Guide is a Remote Work & Education solution with tags like screen-sharing, remote-control, remote-assistance, troubleshooting, support.

It boasts features such as Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics and pros including Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

On the other hand, ProProfs Help Desk is a Business & Commerce product tagged with help-desk, customer-support, ticketing-system, knowledge-base, customer-satisfaction, customer-experience.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Customer satisfaction surveys, SLA and escalation management, Customizable support portal, Real-time analytics and reporting, and it shines with pros like Easy to set up and use, Flexible pricing options, Integrates with popular apps like Salesforce and Zendesk, Mobile access for agents, Robust feature set for the price.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.