Live Guide vs ProProfs Help Desk

Struggling to choose between Live Guide and ProProfs Help Desk? Both products offer unique advantages, making it a tough decision.

Live Guide is a Remote Work & Education solution with tags like screen-sharing, remote-control, remote-assistance, troubleshooting, support.

It boasts features such as Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics and pros including Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

On the other hand, ProProfs Help Desk is a Business & Commerce product tagged with help-desk, customer-support, ticketing-system, knowledge-base, customer-satisfaction, customer-experience.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Customer satisfaction surveys, SLA and escalation management, Customizable support portal, Real-time analytics and reporting, and it shines with pros like Easy to set up and use, Flexible pricing options, Integrates with popular apps like Salesforce and Zendesk, Mobile access for agents, Robust feature set for the price.

Feature	Live Guide	ProProfs Help Desk
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Live Guide

Description: Live Guide is a remote assistance software that allows support agents to see and control end user devices to troubleshoot issues in real time. It includes screen sharing, annotation tools and session recording.

ProProfs Help Desk

Description: ProProfs Help Desk is a cloud-based customer service software that allows companies to manage customer support tickets, self-service knowledge base, and customer satisfaction surveys. It aims to improve customer experience and agent productivity.

Key Features Comparison

Live Guide Features

• Screen sharing
• Remote control
• Annotation tools
• Session recording
• Chat
• System diagnostics

ProProfs Help Desk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Customer satisfaction surveys
• SLA and escalation management
• Customizable support portal
• Real-time analytics and reporting

Pros & Cons Analysis

Live Guide

Pros

• Easy to use
• Fast remote support
• Works on any device
• Secure encrypted connections
• Integration with popular ticketing systems

Cons

• Limited free version
• Can be expensive for larger teams
• Lacks advanced reporting features

ProProfs Help Desk

Pros

• Easy to set up and use
• Flexible pricing options
• Integrates with popular apps like Salesforce and Zendesk
• Mobile access for agents
• Robust feature set for the price

Cons

• Can be pricey for larger teams
• Limited customization options
• Third-party integrations cost extra
• No native phone support

Pricing Comparison

Live Guide

• Freemium
• Subscription-Based

ProProfs Help Desk

• Freemium
• Subscription-Based