What is Sirportly?
Sirportly is a cloud-based customer service and help desk software designed for small and medium businesses. It provides a single dashboard to manage all customer support interactions across multiple channels including email, live chat, Twitter, Facebook Messenger, SMS, web forms, and self-service.
Key features of Sirportly include ticket management with custom fields and rules, team inbox for shared email queues, automated workflow rules, canned response templates, SLA and reporting tools, role-based access control, and native integrations with popular apps like Slack, Telegram, WhatsApp, Jira, and more.
Sirportly offers customizable support portals with knowledge base, community forums, and support ticketing system to facilitate self-service for customers. Its multi-channel support and automated ticketing workflows streamline the customer service process and enhance productivity. With its affordable pricing plans and easy set up, Sirportly is an ideal help desk software for SMBs looking to deliver exceptional yet cost-effective customer experiences.
Zendesk, Freshdesk, ProProfs Help Desk, idea.informer, Helpy.io, Engati, Crust Service Cloud, Kayako, Trengo, Tender Support, Deskero are some alternatives to Sirportly.