Sirportly
Sirportly is an affordable, easy-to-use help desk and customer support software. It allows companies to manage customer queries and internal support tickets through email, live chat, social media channels, and self-service options.
help-desk
customer-support
ticketing-system
Sirportly: Affordable Help Desk Software
Manage customer queries and internal support tickets with Sirportly, an easy-to-use help desk and customer support software that integrates email, live chat, social media, and self-service options.
What is Sirportly?
Sirportly is a cloud-based customer service and help desk software designed for small and medium businesses. It provides a single dashboard to manage all customer support interactions across multiple channels including email, live chat, Twitter, Facebook Messenger, SMS, web forms, and self-service.
Key features of Sirportly include ticket management with custom fields and rules, team inbox for shared email queues, automated workflow rules, canned response templates, SLA and reporting tools, role-based access control, and native integrations with popular apps like Slack, Telegram, WhatsApp, Jira, and more.
Sirportly offers customizable support portals with knowledge base, community forums, and support ticketing system to facilitate self-service for customers. Its multi-channel support and automated ticketing workflows streamline the customer service process and enhance productivity. With its affordable pricing plans and easy set up, Sirportly is an ideal help desk software for SMBs looking to deliver exceptional yet cost-effective customer experiences.
Sirportly Features
Features
- Ticketing system
- Knowledge base
- Live chat
- Email management
- SLAs and escalations
- Team inbox
- Canned responses
- Ticket assignment
- Multiple brands
- Help widget
- Zapier integration
- API access
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Comprehensive feature set
Affordable pricing
Good customer support
Integration with many apps
Mobile access
Cons
Can be slow at times
Reporting capabilities could be better
No native social media integration
Limited customization options
Official Links
The Best Sirportly Alternatives
Top Business & Commerce and Customer Service & Support and other similar apps like Sirportly
Here are some alternatives to Sirportly:
Suggest an alternative ❐
Zendesk
Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...
Freshdesk
Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...
ProProfs Help Desk
ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system to manage...
Idea.informer
idea.informer is a software recommendation website that helps users find alternatives and similar programs to popular applications. The site covers software across a wide range of categories including video, audio, photo, utilities, security, browsers and more.For each software product listed on idea.informer, users can view expert reviews and ratings to...
Helpy.io
Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.- Live chat -...
Engati
Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to build flows...
Crust Service Cloud
Crust Service Cloud is a feature-rich cloud-based customer service software designed specifically for small and medium businesses. It allows companies to support their customers across multiple channels including email, live chat, phone calls, social media and more from a unified interface.Key features of Crust Service Cloud include:Omnichannel customer support -...
Kayako
Kayako is a popular customer service software designed for small, medium and large businesses. It provides a unified platform to manage all customer support interactions across multiple channels including email, live chat, calls, social media, self-service portals, community forums and more.Some of the key capabilities and benefits of Kayako include:Multi-channel...
Trengo
Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other business...
Tender Support
Tender Support is a comprehensive software solution designed specifically to help businesses find and respond to appropriate tenders and bids quickly and efficiently.Key features of Tender Support include:Tender search - Search thousands of tenders and get alerts when relevant new ones are publishedResponse builder - Use pre-made tender response templates...
Deskero
Deskero is a project management and collaboration tool designed for Scrum and Kanban agile software development teams. It aims to simplify agile software development process and improve team collaboration.Key features of Deskero include:Customizable Kanban boards to visualize workSprint planning with backlogs and roadmapsTask, epic, and story managementEstimation and time trackingTeam...
