Kayako vs Sirportly
Struggling to choose between Kayako and Sirportly? Both products offer unique advantages, making it a tough decision.
Kayako is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, community-forums.
It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app and pros including Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.
On the other hand, Sirportly is a Business & Commerce product tagged with help-desk, customer-support, ticketing-system.
Its standout features include Ticketing system, Knowledge base, Live chat, Email management, SLAs and escalations, Team inbox, Canned responses, Ticket assignment, Multiple brands, Help widget, Zapier integration, API access, and it shines with pros like Easy to use interface, Comprehensive feature set, Affordable pricing, Good customer support, Integration with many apps, Mobile access.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Kayako
Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.
Categories:
Kayako Features
- Ticketing system to manage customer support requests
- Knowledge base to provide self-service support articles
- Live chat for real-time customer conversations
- Email management and automation
- Reporting and analytics
- Multiple user roles and permissions
- API integrations
- Mobile app
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Cons
Sirportly
Sirportly is an affordable, easy-to-use help desk and customer support software. It allows companies to manage customer queries and internal support tickets through email, live chat, social media channels, and self-service options.
Categories:
Sirportly Features
- Ticketing system
- Knowledge base
- Live chat
- Email management
- SLAs and escalations
- Team inbox
- Canned responses
- Ticket assignment
- Multiple brands
- Help widget
- Zapier integration
- API access
Pricing
- Freemium
- Subscription-Based