Crust Service Cloud
Crust Service Cloud is a cloud-based customer service software designed for small and medium businesses. It includes features like omnichannel support, knowledge base, community forums, advanced analytics and more to deliver exceptional customer experiences.
cloud
customer-service
analytics
omnichannel
Crust Service Cloud: All-in-One Customer Service Software
Crust Service Cloud is a cloud-based customer service software designed for small and medium businesses. It includes features like omnichannel support, knowledge base, community forums, advanced analytics and more to deliver exceptional customer experiences.
What is Crust Service Cloud?
Crust Service Cloud is a feature-rich cloud-based customer service software designed specifically for small and medium businesses. It allows companies to support their customers across multiple channels including email, live chat, phone calls, social media and more from a unified interface.
Key features of Crust Service Cloud include:
- Omnichannel customer support - Support customers via email, live chat, phone calls, social media, feedback portals all from one platform.
- Knowledge base - Create a searchable knowledge base of support articles to enable self-service for customers and decrease support tickets.
- Community forums - Build online community forums where customers can discuss product issues and get peer-to-peer support.
- Ticket management - Automatically route, assign, escalate and track support tickets for improved response times.
- Canned responses - Use pre-defined templates and macros to hasten ticket resolution.
- Advanced analytics - In-depth reports on customer satisfaction (CSAT), handling times, resolution times, agent performance and more to identify areas of improvement.
- Mobile apps - Enable agents to work from anywhere with dedicated Android and iOS apps.
- Automation workflows - Set up triggers and automated actions to resolve repetitive support requests quickly.
- REST APIs - Integrate easily with existing CRM, billing and other business systems in your company infrastructure.
- Enhanced security - SOC2 and ISO27001 certified platform keeping customer data safe.
- Pricing to suit SMBs - Affordable monthly subscription plans for small teams.
Overall, Crust Service Cloud is designed to help SMB companies deliver delightful 24x7 support across channels at an affordable price point.
Crust Service Cloud Features
Features
- Omnichannel support
- Knowledge base
- Community forums
- Advanced analytics
Pricing
- Subscription-Based
Pros
Easy to use interface
Scalable - can support large volumes of customers
Integrates with other business software
Cons
Can be expensive for smaller businesses
Limited customization options
Requires training for agents
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