Chatwoot
Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations
opensource
customer-engagement
conversations
website
mobile-app
realtime
unlimited-agents
canned-responses
contact-forms
integrations
Chatwoot: Open-Source Customer Engagement Software
Real-time customer engagement, unlimited agents, and seamless integrations - Chatwoot empowers businesses to deliver exceptional customer experiences.
What is Chatwoot?
Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.
Some of the key features Chatwoot offers include:
- Unlimited agents - Allow an unlimited number of agents to manage conversations
- Canned responses - Create pre-defined templates and snippets to speed up response time
- Contact forms - Offer contact forms to collect lead information from visitors
- Integrations - Integrates with popular software like Slack, Telegram, WhatsApp, and more
- Ticket management - Organize support tickets submitted via live chat or forms
- Analytics - In-depth analytics to understand key metrics like response times and completion rates
Overall, Chatwoot is designed for modern sales and support teams looking to connect with customers in real-time. Its open-source and self-hosted nature provides businesses more control and customization possibilities over their customer engagement process.
Chatwoot Features
Features
- Unlimited agents
- Canned responses
- Contact forms
- Real-time chat
- Team inbox
- Conversation tagging
- Chatbot integration
- Third-party integrations
Pricing
- Open Source
- Freemium
Pros
Open source
Free for unlimited agents
Customizable and extensible
Self-hosted option available
Good documentation
Active development community
Cons
Limited native integrations
Can be resource intensive to self-host
Mobile app needs improvement
Steeper learning curve than some competitors
Official Links
The Best Chatwoot Alternatives
Top Social & Communications and Live Chat and other similar apps like Chatwoot
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Live Site Help is a feature-rich live chat and help desk software solution designed for companies who want to communicate with visitors to their website in real-time. It enables real-time visitor engagement through live chat, equipping busineses to capture leads, acccelerate sales cycles, and provide top-notch customer support.Key features include:Unlimited...
OnetoOnetext
OnetoOnetext is a mobile messaging application that emphasizes privacy and security. It allows users to exchange end-to-end encrypted text messages that are deleted automatically after being read by the recipient.Some key features of OnetoOnetext include:End-to-end encryption - Messages are encrypted on the sender's device and only decrypted on the recipient's...
Vivocha
Vivocha is a customer engagement platform designed to help companies communicate with customers across multiple digital channels. It provides businesses with live chat, chatbots, messaging, and visitor intelligence capabilities to improve the customer experience.Some key features of Vivocha include:Live Chat - Chat with customers in real-time via customizable chat widgets....
Comm100 Live Chat
Comm100 Live Chat is a popular customer service software solution that helps companies interact with their website visitors and customers in real-time through features like live chat, email management, and help desk. It is designed specifically for small businesses looking for an easy-to-use yet customizable live chat and customer support...
Saleschat
Saleschat is a feature-rich live chat and sales engagement platform built for high-performance sales teams. It seamlessly integrates live chat capabilities into your website to allow sales representatives to engage with visitors in real-time through customized chat widgets.Key features of Saleschat include:Real-time visitor tracking to see who is on your...
Retainly
Retainly is a software designed specifically for ecommerce companies to help reduce customer churn and recover lost revenue from abandoned carts or canceled subscriptions. It works by using automation, personalization, and artificial intelligence to identify customers at risk of churning or those who have already churned, and sends targeted campaigns...
Subiz
Subiz is a software platform that combines live chat and email marketing tools into one integrated solution aimed at small and medium businesses. Its key features include:Live chat - Chat with visitors in real-time directly on your website to provide assistance and capture more leads.Chatbots - Automate conversations with chatbots...
PPMessage
PPMessage is an open-source customer engagement platform designed to facilitate real-time communication between businesses and customers. It provides tools to support messaging across multiple platforms including in-app messaging, push notifications, SMS, Facebook Messenger, and more.Key capabilities and benefits of PPMessage include:Omnichannel customer engagement - Communicate with customers seamlessly via their...
Provide Support Live Chat
Provide Support Live Chat is a feature-rich live chat and help desk software designed for companies who want to improve sales and customer service. It allows companies to interact with visitors in real-time through live chat, email, voice/video chat, and self-help options.Key features include:- Chat widget is customizable to match...
Magnet Message
Magnet Message is an email marketing and automation platform designed for small to medium-sized businesses. It makes it easy to create professional email campaigns with drag-and-drop editors and pre-designed templates. Key features include:Intuitive drag-and-drop email builder to create customized campaignsA/B testing to optimize email performanceAutomation workflows to send triggered or...
AltosMail
AltosMail is an open-source, self-hosted email platform built with security and privacy in mind. It allows both personal users and businesses to set up custom email servers with their own domains that give them full control and ownership over their data and communications.Some key features of AltosMail include:Easy installation and...
Sentopia
Sentopia is a SaaS platform focused on customer sentiment analysis powered by artificial intelligence (AI) and natural language processing (NLP) technology. It analyzes millions of customer conversations across channels like phone calls, emails, chat logs, surveys, and social media to provide deep insights into the voice of the customer.Key capabilities...
Mailify
Mailify is a leading email marketing platform used by over 50,000 businesses and entrepreneurs. It makes it easy to create professional email campaigns, newsletters, and automations to engage your contacts and customers.With Mailify's flexible drag-and-drop email builder, you can quickly design responsive emails with your brand images, content blocks, buttons,...
Carrrot
Carrrot is a user-friendly habit and goal tracking app designed to help users cultivate healthy routines, achieve goals and break bad habits. It enables users to choose habits and goals they want to track, set reminders and record progress on a daily or weekly basis.Key features of Carrrot include:Simple and...
JiLiveChat
jiLiveChat is a feature-rich yet affordable live chat and chatbot software designed for websites of all sizes. It enables real-time conversations between website visitors and agents through live chat to provide instant support and sales assistance.Key features of jiLiveChat include:Chatbot builder to create intelligent bots that can hold automated conversations...
LetsSyncro
LetsSyncro is a cloud-based file synchronization and sharing service suitable for personal use as well as for companies and teams. It allows users to synchronize files across devices so the latest versions are always accessible on all connected devices.Key features of LetsSyncro include:File versioning - access previous versions of files...
Response Wise
Response Wise is a cloud-based customer service platform created specifically for small and medium-sized businesses. It allows companies to manage customer inquiries and requests across multiple channels including email, live chat, social media, and more from a unified interface.Key features of Response Wise include:Shared team inbox - Assign, prioritize, and...
ChatPirate
ChatPirate is a conversational AI platform used to create chatbots for a variety of channels including websites, mobile apps, messaging platforms, and more. It features an easy-to-use drag and drop interface that allows anyone to build, train and manage bots without coding.Some key capabilities and benefits of ChatPirate include:Intuitive bot...
Snapengage
Snapengage is a cloud-based live chat and chatbot software designed to improve sales and customer support. It enables real-time communication between customers and company representatives through text chat, video chat, website visitor tracking, and screen-sharing.Key features of Snapengage include:Live chat – Instant messaging between customers and representatives via website chat...
Techiterian SocialMail
Techiterian SocialMail is an open-source email server software designed for self-hosting a private and secure email service. It is developed by Techiterian, a company focused on ethical technology and privacy-centric solutions.Some key features of Techiterian SocialMail include:End-to-end encryption to protect messages in transit and at restCustom domains and addresses to...
Universal Chat
Universal Chat is a innovative messaging application launched in 2016 that enables free instant messaging and video calls for individuals and groups. It is compatible across all major platforms including Windows, Mac OS X, Linux, Android, and iOS devices.Universal Chat uses end-to-end encryption to securely protect every text, voice, or...
Gramchat
Gramchat is an AI-powered grammar checking and writing assistant tool designed to help writers improve their writing. It goes beyond basic grammar and spell checking to provide more advanced writing suggestions.Some key features of Gramchat include:Grammar and spelling error correction - it scans text and highlights issues like grammar mistakes,...
UNMETERED.Chat
UNMETERED.Chat is a free, secure, cross-platform messaging and video conferencing application. It offers unlimited group video calling for up to 12 participants, along with screen sharing, chat rooms, and direct messaging features.Some key features and benefits of UNMETERED.Chat include:No time limits on group video callsHD quality video and crisp audioScreen...
Ungapped
Ungapped is an open-source software used to perform gap analysis. It allows comparing two datasets, like an existing infrastructure against a desired reference architecture, to identify the differences between them. This type of analysis helps determine what is missing in the existing infrastructure to match the reference.Some key features of...
Flexmail Solution
Flexmail Solution is a comprehensive email marketing platform designed to help small businesses, entrepreneurs, marketing teams, and agencies craft and manage engaging email campaigns. With its user-friendly drag-and-drop builder, you can easily create beautiful, responsive emails without any coding. Key features include:Intuitive drag-and-drop email builder with pre-designed templatesAdvanced segmentation and...
Fibotalk live chat
Fibotalk live chat is a feature-rich yet easy-to-use live chat and messaging software designed for websites of all sizes. It enables real-time conversations between businesses and website visitors to provide instant support and boost sales.With Fibotalk, you can have unlimited agents handling chats simultaneously. It offers complete flexibility to customize...
Crowdstream
Crowdstream is a real-time market research platform used by brands, agencies, and market research firms to get rapid consumer feedback. It works by allowing users to create polls, surveys, or open-ended questions and receive responses from Crowdstream's global network of vetted respondents in real-time.Some key features of Crowdstream include:Real-time results...
HelpSquad
HelpSquad is a customer service software designed for small businesses to manage customer interactions across multiple channels and deliver exceptional support experiences. It centralizes all communications into one platform so agents have full context for every conversation.Features include shared multi-channel inboxes, knowledge base for self-service, canned responses to solve issues...
HappyFox Chat
HappyFox Chat is a feature-rich yet affordable live chat and helpdesk software designed for SMBs. It allows companies to instantly communicate with prospective customers visiting their website and provide real-time assistance. The intuitive interface makes it easy for agents to monitor visitors, initiate chats, provide support via canned responses, and...
Cakemail
Cakemail is an easy-to-use email marketing solution designed for small businesses. It provides an intuitive drag-and-drop editor to create professional-looking email campaigns, newsletters, and automated emails without any technical skills.With Cakemail, you can easily collect email addresses using signup forms, popups, and landing pages. It has pre-built templates and color...
ArcChat.com
ArcChat.com is a free, web-based chat platform launched in 2019 that allows real-time communication between people through instant messaging. It has a simple, intuitive interface that makes it easy for users to start chatting instantly without needing to register an account.Key features of ArcChat.com include:Public chatrooms sorted by topic where...
SwiftERM
SwiftERM is an open-source enterprise resource planning (ERP) software solution designed specifically for small and medium-sized businesses. It provides a suite of integrated business management applications including:Accounting - General ledger, accounts payable/receivable, invoicing, expense management, financial reporting and more.Inventory - Inventory control, warehouse management, product costing, stock level management.Sales -...
Huggy
Huggy is an open-source virtual assistant software designed to understand natural language voice commands and complete tasks for the user. It can be thought of as an AI-powered personal assistant.Some key features of Huggy include:Integration with home automation platforms like SmartThings, allowing users to control IoT devices with voice commandsAbility...
Technetto Email Marketing
Technetto Email Marketing is a feature-rich email marketing platform designed to help small businesses, ecommerce companies, and marketing agencies create and send professional email campaigns. With an intuitive drag-and-drop editor, businesses can easily build responsive emails with customized content blocks, images, animations and more without any coding.Key features of Technetto...
Marketeer
Marketeer is a comprehensive marketing automation and CRM platform designed to help businesses attract, nurture, and retain customers more effectively. It provides a suite of features to streamline marketing and sales processes in one place.Key capabilities of Marketeer include:Lead nurturing through targeted email campaigns and lifecycle marketing to turn prospects...
LeadChat
LeadChat is a software designed specifically for lead generation and sales through the use of chatbots. It allows businesses to add intelligent chatbots to their websites to engage with visitors and convert them into leads or customers.Some of the key features of LeadChat include:Drag & drop chatbot builder to easily...
ChatIsOn
ChatIsOn is a feature-rich live chat software designed for businesses looking to improve customer experience and increase sales. It enables real-time conversations between company representatives and website visitors to provide immediate support and guidance.Key features of ChatIsOn include:- Customizable chat widgets with options to match company branding- Canned responses to...
Mailflow
Mailflow is an email deliverability and analytics platform designed to help businesses improve the delivery of their email campaigns. It provides visibility into key email metrics such as sender reputation, inbox placement rates, email engagement, and more.Key features of Mailflow include:Real-time email delivery diagnostics to identify issues impacting deliverabilityTools to...
Velaro
Velaro is a feature-rich live chat and messaging software designed for sales, marketing, and support teams. It enables real-time engagement with website visitors to nurture leads, drive sales, and provide exceptional customer service.Key features of Velaro include:Real-time visitor tracking to see who is on your website and respond promptlyConversation routing...
Whisbi Professional
Whisbi Professional is a feature-rich customer engagement and live chat software designed specifically for sales, marketing, and support teams. It enables real-time communication with website visitors in order to qualify leads, provide support, boost conversions, and increase customer satisfaction.Key features include:Real-time visitor monitoring to see who is on your websiteChat...
Helloify
Helloify is a Google Chrome and Firefox browser extension that injects the word "hello" randomly into web pages for comedic effect. When enabled, Helloify will scan the text content of web pages as you browse and replace common words with "hello" at random intervals.The result is web pages that read...
IMsupporting
IMsupporting is a feature-rich customer service software designed to help businesses deliver exceptional customer support across multiple digital channels.It provides an omni-channel platform that lets support teams manage customer conversations from one unified inbox. Agents can respond to customer queries over email, live chat, social media, and messaging apps. The...
GoSquared
GoSquared is a real-time web analytics platform used to understand visitor behavior on websites and apps. It provides real-time analytics to view current visitors on your site, see where they came from, what they're doing, and more.Some key features of GoSquared include:Live visitor monitoring - See every visitor on your...
ContactGate
ContactGate is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses. It allows companies to organize leads, contacts, accounts and opportunities in one central place to help drive sales growth.Key features of ContactGate CRM include:Contact Management - Store all lead and customer information and interactions in...
GetInChat
GetInChat is a feature-rich customer service chat software designed to help companies provide real-time support and sales assistance through live chat. It allows organizations to communicate with visitors to their website or mobile app through an intuitive chat interface right within the browser.Some key features of GetInChat include:- Easy-to-use chat...
Paldesk
Paldesk is a customer service software solution designed to help companies provide exceptional customer support across multiple digital channels. It combines AI-powered automation with multi-channel support to assist customer service teams in managing high volumes of customer interactions efficiently.Key features of Paldesk include:Omnichannel support via live chat, email, social media,...
Novocall
Novocall is a cloud-based call center and contact center solution designed for small to mid-sized businesses. It aims to provide an all-in-one platform with the key capabilities needed to run a modern, omnichannel contact center.Some of the main features Novocall offers include:Automatic Call Distribution (ACD) - routes incoming calls to...
Atomic Email Tracker
Atomic Email Tracker is an affordable yet feature-rich email marketing platform suitable for small businesses, entrepreneurs, bloggers, and marketers. Some of the key features include:Intuitive drag-and-drop editor to create professional-looking email newsletters and campaigns with customizable templates.Contact management system to organize subscriber lists and group contacts.A/B split testing to optimize...
Relay Network
Relay Network is an open-source platform for building decentralized applications on the Ethereum blockchain. It provides developers with a framework for creating scalable dApps that can leverage the security and transparency benefits of blockchain technology.Some key features of Relay Network include:Simple APIs - Makes it easy for developers to get...
GloboMailer.com
GloboMailer.com is a robust email marketing and automation platform designed to help small businesses, online stores, and bloggers reach more customers and drive sales. With an easy-to-use drag-and-drop editor, you can create professional, on-brand email campaigns in minutes without any design experience.Key features include:Customizable templates - Choose from a library...
Callback Tracker
Callback Tracker is a customer relationship management (CRM) software application designed for small businesses to organize, track, and manage customer interactions. It allows users to log calls, meetings, tasks, notes, and other activities to keep a history of communications for each contact.Some key features of Callback Tracker include:Contact Management -...
Nudgespot
Nudgespot is a user onboarding and product walkthrough software designed to guide users through your product or website. It allows you to create interactive step-by-step walkthroughs, tooltips, checklists, and more to showcase key features or flows in your application.Some key capabilities include:Build sequenced walkthroughs to introduce complex features or drive...
Fullview
Fullview is a business intelligence and data visualization software used by companies to visualize and analyze data to gain meaningful insights. It provides an intuitive drag-and-drop interface that allows non-technical users to easily connect multiple data sources like SQL, NoSQL databases, cloud apps, etc. and create interactive dashboards and reports.Key...
Baseactive
Baseactive is a cloud-based database management software designed to help teams organize, analyze, and share data more efficiently. Some key features include:Flexible databases with customizable fields, views, and permissionsAutomations for managing repetitive workflows and notificationsIntegrations with over 100+ business apps like Slack, Zapier, and SalesforceVisual tools for reporting and analyzing...
