HelpCenter Live
HelpCenter Live is a cloud-based customer service software that allows companies to easily set up help desks, knowledge bases, and chatbots. It offers multi-channel customer support across email, live chat, social media, and more.
help-desk
knowledge-base
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customer-service
multichannel-support
HelpCenter Live: Cloud-based Customer Service Software
HelpCenter Live is a cloud-based customer service software that allows companies to easily set up help desks, knowledge bases, and chatbots. It offers multi-channel customer support across email, live chat, social media, and more.
What is HelpCenter Live?
HelpCenter Live is a feature-rich cloud-based customer service software designed to help companies deliver exceptional customer support experiences. It provides an intuitive all-in-one platform to manage customer queries across multiple channels including email, live chat, social media, self-service portals, and more.
Key features of HelpCenter Live include:
- Help Desk - Customizable ticketing system to efficiently track, prioritize and solve customer support tickets.
- Knowledge Base - Fully customizable knowledge base to document solutions to common customer questions.
- Chat - Real-time chat widget to interact with customers directly via the website or customer portal.
- Automation - Workflows and triggers to automatically assign, escalate and notify on tickets.
- Analytics - Real-time and historical reports to gain insights into query volumes, resolution times, agent performance and more.
- Self-Service - Customer self-service portal with forums, FAQs and account management.
- Multi-Channel - Unified inbox supporting email, social media, live chat, calls and more.
- Mobile Ready - iOS and Android apps so agents can manage tickets on the go.
HelpCenter Live integrates seamlessly with popular business systems like Shopify, WooCommerce, Salesforce, JIRA and more. Pricing is subscription-based without any long-term contracts.
HelpCenter Live Features
Features
- Multi-channel support (email, live chat, social media)
- Knowledge base
- Chatbots
- Help desk
- Real-time analytics and reporting
- SLA and escalation management
- Ticket management
Pricing
- Subscription-Based
Pros
Intuitive and easy to use interface
Scalable to support large volumes of tickets
Built-in knowledge base and chatbots
Mobile optimization for agents
Tight integration with social media
Cons
Can be pricey for smaller businesses
Limited customization options
Third-party integrations cost extra
Steep learning curve for some advanced features
Official Links
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