ProProfs Chat
ProProfs Chat is a customizable live chat software that allows businesses to communicate with website visitors in real-time. It provides features like unlimited agents, canned responses, chatbots, visitor monitoring, and integration with popular software.
live-chat
realtime-messaging
customer-support
ProProfs Chat: Customizable Live Chat Software for Real-Time Communication
ProProfs Chat is a customizable live chat software that allows businesses to communicate with website visitors in real-time. It provides features like unlimited agents, canned responses, chatbots, visitor monitoring, and integration with popular software.
What is ProProfs Chat?
ProProfs Chat is a feature-rich live chat software designed for businesses of all sizes. It allows companies to instantly communicate with visitors on their website via chat in order to provide support, qualify leads, and boost sales.
Key features of ProProfs Chat include:
- Unlimited agents - Allow an unlimited number of agents to handle chats simultaneously
- Chatbots - Automate conversations with chatbots powered by AI and machine learning
- Canned responses - Send quick, preset responses to frequently asked questions
- Visitor monitoring - Monitor visitors on your site in real-time to proactively engage them
- Customizable widgets - Match your brand with customizable chat widgets
- Third-party integrations - Integrate with popular tools like Shopify, WordPress, Salesforce, and more
- Analytics - In-depth reports on chat metrics like number of chats, wait times, sentiment, etc.
- Mobile app - Manage chats on-the-go with native iOS and Android apps
ProProfs Chat aims to provide an all-in-one live chat platform with the advanced tools needed for sales and customer support teams to boost lead conversion and deliver exceptional customer experiences.
ProProfs Chat Features
Features
- Unlimited agents
- Canned responses
- Chatbots
- Visitor monitoring
- Integration with popular software
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Customizable design
Real-time analytics
Omnichannel support
Cons
Limited third-party integrations
No video/voice calling
Lack of advanced reporting
Official Links
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