Freshchat
Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.
Freshchat: Customer Engagement and Support Software
Customer engagement and support software for sales and support teams with live chat, bots, shared inboxes, and automation workflows
What is Freshchat?
Freshchat is a customer engagement and support platform designed to help companies have more meaningful and productive conversations with their customers. It brings together key capabilities like live chat, bots, shared team inboxes, and automation workflows into one integrated solution.
With Freshchat, support and sales teams can manage all their customer conversations from one place, regardless of which channel those conversations originate from. Agents have a unified dashboard that provides full context and history across channels like phone, email, social media, and website chat. This helps them provide more personalized service.
Key features of Freshchat include:
- Live chat with high deliverability to capture more website visitors
- Shared team inboxes to collaborate and maintain context
- Bots for automating repetitive support tasks
- Customer segmentation and automated workflows
- Engagement tools like surveys, lead capture forms
- Mobile apps and SMS capabilities
- Analytics for actionable insights
- Third-party integrations with popular business apps
Overall, Freshchat aims to provide an all-in-one customer messaging platform tailored to modern sales and support workflows. With its combination of live channels, automation and collaboration features, it helps teams provide better customer experiences.
Freshchat Features
Features
- Live Chat
- Shared Inboxes
- Automation Workflows
- Bots
- Team Inbox
- Conversation Routing
- Canned Responses
- Visitor Info
- Real-time Analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Omnichannel support
Built-in CRM
Mobile app for agents
Powerful automation
Cons
Limited third-party integrations
No phone support
Can be pricey for small businesses
Reviews & Ratings
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