Live Chat Suite vs Freshchat

Struggling to choose between Live Chat Suite and Freshchat? Both products offer unique advantages, making it a tough decision.

Live Chat Suite is a Social & Communications solution with tags like live-chat, help-desk, customer-support, visitor-monitoring, realtime-communication.

It boasts features such as Unlimited agents, Canned responses, Visitor monitoring, Integrations with popular apps, Real-time chat, Ticketing system, Chatbots, Visitor info gathering, File sharing, Customizable interface and pros including Easy to use interface, Very affordable pricing, Good selection of features, Integrates with many tools, Good for small businesses.

On the other hand, Freshchat is a Social & Communications product tagged with live-chat, bots, shared-inboxes, automation-workflows, customer-engagement.

Its standout features include Live Chat, Shared Inboxes, Automation Workflows, Bots, Team Inbox, Conversation Routing, Canned Responses, Visitor Info, Real-time Analytics, and it shines with pros like Easy to use interface, Omnichannel support, Built-in CRM, Mobile app for agents, Powerful automation.

Feature	Live Chat Suite	Freshchat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Live Chat Suite

Description: Live Chat Suite is a live chat and help desk software that allows businesses to communicate with website visitors in real-time. It offers features like unlimited agents, canned responses, visitor monitoring, and integrations with popular apps.

Freshchat

Description: Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.

Key Features Comparison

Live Chat Suite Features

• Unlimited agents
• Canned responses
• Visitor monitoring
• Integrations with popular apps
• Real-time chat
• Ticketing system
• Chatbots
• Visitor info gathering
• File sharing
• Customizable interface

Freshchat Features

• Live Chat
• Shared Inboxes
• Automation Workflows
• Bots
• Team Inbox
• Conversation Routing
• Canned Responses
• Visitor Info
• Real-time Analytics

Pros & Cons Analysis

Live Chat Suite

Pros

• Easy to use interface
• Very affordable pricing
• Good selection of features
• Integrates with many tools
• Good for small businesses

Cons

• Lacks some advanced features
• Mobile app could be better
• Analytics could be more powerful
• No video/voice chat

Freshchat

Pros

• Easy to use interface
• Omnichannel support
• Built-in CRM
• Mobile app for agents
• Powerful automation

Cons

• Limited third-party integrations
• No phone support
• Can be pricey for small businesses

Pricing Comparison

Live Chat Suite

• Freemium
• Subscription-Based

Freshchat

• Freemium
• Subscription-Based