Crisp
Crisp is a customer messaging platform that allows companies to have conversations with customers across multiple channels like chat, email, SMS, social media, and more. It enables teams to provide real-time support and sales through an integrated centralized inbox.
Crisp: Customer Messaging Platform
Crisp is a customer messaging platform that allows companies to have conversations with customers across multiple channels like chat, email, SMS, social media, and more. It enables teams to provide real-time support and sales through an integrated centralized inbox.
What is Crisp?
Crisp is a powerful customer engagement platform designed for customer service, sales, and marketing teams. It brings all your conversations with customers together into a unified inbox so your teams can provide real-time support, engage in sales conversations, gather feedback and more in one collaborative workspace.
Key features include:
- Unified inbox across messaging channels - Crisp consolidates chats, emails, SMS, social media messages and more into one easy-to-use centralized inbox. This gives your teams a holistic view of all customer conversations.
- Real-time collaboration - Multiple team members can join conversations with customers, collaborate internally, transfer chats between departments and more. This ensures the most qualified agent handles each query.
- Smart routing & assignment rules - Crisp uses rules based on content, department, customer info and more to automatically route each inquiry to the right agents.
- CRM integrations - Crisp integrates deeply with popular CRMs like Salesforce, HubSpot, Intercom and others to bring messaging channels alongside customer data.
- Chatbots & macros - Crisp makes it easy to set up chatbots, trigger auto-messages based on keywords, create canned response macros and more.
- Rich analytics - Crisp provides reports on response times, customer satisfaction, team workload, popular topics and more to help you understand your chat metrics.
Overall, Crisp is an invaluable platform for customer-facing teams that want to have meaningful conversations that turn visitors into happy customers.
Crisp Features
Features
- Unified inbox
- Live chat
- SMS
- Social media integration
- Team collaboration
- Conversation routing
- Canned responses
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Omnichannel support
Easy to use interface
Scalable
Integrations with other tools
Real-time team collaboration
Powerful analytics
Cons
Can be pricey for small teams
Limited customization options
No phone support
Steep learning curve initially
Official Links
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