MyLiveChat vs Crisp

Struggling to choose between MyLiveChat and Crisp? Both products offer unique advantages, making it a tough decision.

MyLiveChat is a Social & Communications solution with tags like live-chat, messaging, realtime, analytics, mobile-apps.

It boasts features such as Unlimited agents, Canned responses, Email integration, Mobile apps, Analytics and pros including Easy to use interface, Customizable chat widget, Real-time visitor monitoring, Automated greetings, Detailed analytics.

On the other hand, Crisp is a Social & Communications product tagged with messaging, chat, email, sms, social-media, customer-service, customer-support.

Its standout features include Unified inbox, Live chat, Email, SMS, Social media integration, Team collaboration, Conversation routing, Canned responses, Reporting and analytics, and it shines with pros like Omnichannel support, Easy to use interface, Scalable, Integrations with other tools, Real-time team collaboration, Powerful analytics.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

MyLiveChat

MyLiveChat

MyLiveChat is a live chat and messaging software designed for businesses to communicate with website visitors in real-time. It offers features like unlimited agents, canned responses, email integration, mobile apps, and analytics.

Categories:
Social & Communications Live Chat
live-chat messaging realtime analytics mobile-apps

MyLiveChat Features

  1. Unlimited agents
  2. Canned responses
  3. Email integration
  4. Mobile apps
  5. Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Customizable chat widget

Real-time visitor monitoring

Automated greetings

Detailed analytics

Cons

Limited third-party integrations

No phone support

Can get pricey for large teams

Crisp

Crisp

Crisp is a customer messaging platform that allows companies to have conversations with customers across multiple channels like chat, email, SMS, social media, and more. It enables teams to provide real-time support and sales through an integrated centralized inbox.

Categories:
Social & Communications Customer Service & Support
messaging chat email sms social-media customer-service customer-support

Crisp Features

  1. Unified inbox
  2. Live chat
  3. Email
  4. SMS
  5. Social media integration
  6. Team collaboration
  7. Conversation routing
  8. Canned responses
  9. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Omnichannel support

Easy to use interface

Scalable

Integrations with other tools

Real-time team collaboration

Powerful analytics

Cons

Can be pricey for small teams

Limited customization options

No phone support

Steep learning curve initially